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Learn effective conflict resolution strategies using restorative practices to promote respectful disagreements among teens. Explore the importance of mediation, restorative conflict resolution, and basic steps to repair relationships.
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Conflict Resolution Using Restorative Practices
Conflict Among Teens • Its Inevitable! • Often both parties had a hand in the conflict!
Respectful Disagreements • Respectful Debating Steps • Keep Calm – including your voice. • Use Active Listening • Consider the other person’s perspective. • Explain your perspective clearly. • Don’t judge.
Practice • Find a partner. Each of you will be a delegate debating the issue below. Each of you will have one minute to speak. • Delegates are debating euthanasia. Both are very passionate about the issue due to personal experiences.
Demonstration • Pay Attention to: • Body Language • Actual Language • Tone of Voice • Facial Expression • Actions
Mediation • “Mediation is a facilitated dialogue, mostly used where people are in conflict. Its strength lies in the parties co-operating in joint problem solving to find a way forward which addresses the needs and concerns of both parties.”
Restorative Conflict Resolution • Conflict resolution repairs the harm and finds agreement with those affected by what happened. People can express their feelings and needs to others and it is a time to say what they have to say. It follows the mediation steps and re-builds damaged relationships.
Restorative Conflict Resolution • In a restorative intervention/ conversation, the focus is on thoughts and feelings and the consequential effect.
Basic Steps • Delegates agree to work together and solve the problem • Delegates share point of view about what happened and effects on others. • Identify common interests and needs. • Brainstorm options to fix the harm. • Evaluate win-win options and make the plan.
Mediator Sets Ground Rules • One person will speak at a time: share your perspective and how it made you feel. • Each person will be given a time to speak, so no interruptions. • You will repeat what you heard the other person say. This does not mean you agree just that they heard the others’ perspective. • There will be positive body language and words. • The delegates will create ground rules to resolve the issues and work together in the program in the future (no they do not have to be friends).
Questions the Facilitator Might Use • What happened? • What were you thinking or feeling at the time? • Who was hurt/upset by what happened? • What did you need? How do you want things to change? • What needs to be done to make things as right as possible? • What is our agreement for the future?
Practice • In groups of three please: • Scenario 1: • Two delegates are sharing a room. One uses the other’s shoes without asking permission. When they notice they become angry and are yelling at the other delegate. The delegate still wearing the shoes tells them to “relax”. This infuriates the other delegate and they threaten them.
Practice • Change facilitators: • Scenario 2: • One delegate walks up to a table one of her friends is. Out of excitement, she gives her a big hug, but accidentally bumps the table. Another delegate sitting at the table, becomes upset when his venti mocha spills al over his lap.
Practice • Change facilitators • Scenario 3: • One advisor notices a female wearing a very short skirt. They ask she go change not realizing it is another advisor. The advisor is offended and doesn’t think other adults should be telling her how to dress.
Questions/Comments • Thank you all for joining me.
