Training Needs Assessment (TNA). Background information. Civil Service Systems Career based civil service system Position based civil service system Different training systems Pre-service training system In-service training system. Training systems- background information (cont.).
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Civil Service Systems
Different training systems
Different training systems:
Initial training - the acquisition of knowledge and development of skills of persons starting employment as civil servants
In-service training - the improvement of special professional knowledge and development of skills of a civil servant during tenure or when seeking promotion
A training need exists when an employee lacks the knowledge or skill to perform an assigned task satisfactorily
The simple questions to ask, to determine whether training need exist are following:
Step 1: Preparatory work
Step 2. Perform a “gap” analysis
Step3. Identify priorities and importance
Step 4. Identify causes of performance problems and/or opportunities
Step 5. Identify possible solutions
Current situation: determine the current state of skills, knowledge, and abilities of the target groups (e.g. current and/or future employees)
Desired situation: identify the desired or necessary conditions for the target groups (organizational and personal success)
Gap analysis: Compare the current situation against desired or necessary situation and identify the needs, purposes, and objectives of the training
Identify specific problem areas and opportunities and determine if training is the appropriate solution, and if it will be cost-effective (questions: are the target groups doing their jobs effectively? do they know how to do their jobs?...)
Organization development activities may provide solutions when the problem is not based on a lack of knowledge and is primarily associated with changes, motivation, work organization, etc. These interventions might include strategic planning, organization restructuring, performance management and/or effective team building.
Based on the identified problems prepare comprehensive report with recommendations
Use multiple methods of Needs Assessment. To get a true picture, don't rely on one method but on many sources and viewpoints.
There are several basic Needs Assessment techniques. Use a combination of some of these, as appropriate: