Revolutionizing resource sharing
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Revolutionizing Resource Sharing. Lessons from eCommerce Peter D. Collins August 13, 2014. 4 Innovation Zones. Shipping Expedited Delivery Direct to User Shipping Batch Processing Inventory Control Discovery Data and Privacy Data for Ranking and Referral Self-Service.

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Revolutionizing resource sharing

Revolutionizing Resource Sharing

Lessons from eCommerce

Peter D. Collins

August 13, 2014


4 innovation zones

4 Innovation Zones

  • Shipping

    • Expedited Delivery

    • Direct to User Shipping

    • Batch Processing

  • Inventory Control

  • Discovery

    • Data and Privacy

    • Data for Ranking and Referral

  • Self-Service


There is no magic spell

There is no magic spell

IMAGE: http://www.picturesof.net/pages/090808-024762-334042.html


The starting point borrowdirect

The Starting Point: BorrowDirect


Introduction to borrowdirect

Introduction to BorrowDirect

  • Integrated search of 11 library catalogs and over 50 million items

  • Monographs, Music Scores, and CD’s

  • Real-time availability

  • Unmediated requesting

  • Circulation integration for streamlined processing (NCIP)

  • Expedited shipping (UPS)

  • Twelve-week loan period


Records from 11 catalogs

Records from 11 Catalogs


Deduplicated results list

Deduplicated Results List


Full record display

Full Record Display


Available at my library

Available at My Library


Available through borrowdirect

Available Through BorrowDirect


Simple request button

Simple Request Button


No dead ends

No Dead Ends


Shipping

Shipping


Drone delivery

Drone Delivery

IMAGE: http://www.amazon.com/b?node=8037720011


Shipping ecommerce

Shipping & eCommerce

Two Questions

  • How fast can I get it?

  • How much will it cost?

IMAGE: http://4.bp.blogspot.com/-zfO0Lmm4Kh0/Td0LInAGj7I/AAAAAAAAGUM/ubfRmCiTv4c/s1600/paper%2Bbows%2B10.jpg


Shipping options

Shipping Options


Two paths to expedited shipping

Two Paths to Expedited Shipping

IMAGE: http://kfwhite.files.wordpress.com/2012/01/decisions_decisions_-_geograph_org_uk_-_191544.jpg


Expedited delivery option 1

Expedited Delivery – Option 1

User Funded

  • 3 – 5 Day Delivery is Free

  • 2 Day Delivery on Cost Recovery Basis

    • User Funded

    • Completely Optional

    • User Only Pays Shipping Cost Difference

      • Cheaper than Retail


Expedited delivery option 2

Expedited Delivery – Option 2

Direct Shipping

  • Direct Shipping to Home Address

    • Optional Selection

    • Consistent Delivery Times


Arguments against direct shipment

Arguments Against Direct Shipment

  • Borrowing Library Oversight

    • Historic Library-to-Library Lending Policies

  • Verification of Receipt

  • Enforcement of Overdues


Modern applications at work

Modern Applications at Work

  • Integrated Shipping Module

    • Package tracking integrated into Resource Sharing software

    • Package tracking “Delivery” triggers status update

    • Package tracking “Delivery” triggers NCIP messages


Integrated shipping module

Integrated Shipping Module

IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/


Batch processing

Batch Processing

  • One Tracking Number; Multiple Items

    • Tracking Number Linked Across Records

  • Tracking Number Scan Triggers Batch Update

  • Open Box and Sort

    • No Extra Updates and Handling Required


One box many updates

One Box – Many Updates

IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/


Batch processing efficiencies

Batch Processing Efficiencies

  • Tracking at the Book Level

  • Allow Tracking by the Patron

  • Reduced Processing Time Upon Receipt

    • One Scan Updates 10 – 15 Books

    • Save Staff Time


Inventory control

Inventory Control


Fighting over books

Fighting Over Books

IMAGE: http://www.talesfromaloudlibrarian.com/2011/06/fighting-over-books.html


Ownership vs storage

Ownership vs. Storage

  • Ownership = “Legal right to the possession of a thing”

  • Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it”

  • Storage = “The act of storing goods”

    • http://www.thefreedictionary.com/


Single hub vs multi hub network

Single Hub vs. Multi-Hub Network

IMAGE: http://marcokai.files.wordpress.com/2010/04/hub1.jpg


Modified workflow

Modified Workflow

  • Expose Temporary Records

  • Let BorrowDirect Maintain and Track the Item’s Location

  • Store Material Until Needed Elsewhere or Recalled by Owning Institution


Cost savings

Cost Savings

  • No Return Shipping Costs

    • Total Shipping Reduced by Almost 50%

  • No Special Cataloging Required

  • Available Immediately For Use

  • No New Software Required

    • BorrowDirect Database Becomes Authority File

  • Ownership Not Diminished

    • Recall at any time


Discovery

Discovery


Let me help you

Let me Help You

IMAGE: http://pennalumniblog.files.wordpress.com/2011/08/furness.jpg


Data driven discovery

Data Driven Discovery

  • Data Aggregation for Referral

  • Library Data a Valuable Tool

  • Privacy Concerns a Red Herring

    • No Personal Data Required

    • Library Use Easily Anonomized


Stacklife

StackLife

SCREENSHOT: http://stacklife.harvard.edu/


Bibliographic use data

Bibliographic & Use Data

SCREENSHOT: http://stacklife.harvard.edu/


Self service

Self-Service


Library consortial self service

Library & Consortial Self-Service

IMAGE: http://doreenrainey.com/wp-content/uploads/2012/01/TheresAnAppForThatHeader.jpg


Scan barcode for checkout

Scan Barcode for Checkout

IMAGE: http://www.visionsmarts.com/products/vs-barcode-reader.html


Self service across borrowdirect

Self-Service Across BorrowDirect

  • User Authorization (NCIP)

  • Item Checkout

    • Locally

      • To User Account

    • Off-site

      • To Your Library’s Account (NCIP)

      • To the Patron in Their Library’s ILS (NCIP)


Conclusion

Conclusion


Revolutionalize your library

Revolutionalize Your Library

  • Identify Trends in Business and eCommerce

  • Don’t be Afraid to Take Chances

  • Put Service First

  • Make it Faster

  • Make it Easier

  • Empower Your Users


Thank you

Thank you

Peter D. Collins

[email protected]

www.borrowdirect.org


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