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Revolutionizing Resource Sharing. Lessons from eCommerce Peter D. Collins August 13, 2014. 4 Innovation Zones. Shipping Expedited Delivery Direct to User Shipping Batch Processing Inventory Control Discovery Data and Privacy Data for Ranking and Referral Self-Service.

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Revolutionizing Resource Sharing

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Revolutionizing resource sharing

Revolutionizing Resource Sharing

Lessons from eCommerce

Peter D. Collins

August 13, 2014

4 innovation zones

4 Innovation Zones

  • Shipping

    • Expedited Delivery

    • Direct to User Shipping

    • Batch Processing

  • Inventory Control

  • Discovery

    • Data and Privacy

    • Data for Ranking and Referral

  • Self-Service

There is no magic spell

There is no magic spell


The starting point borrowdirect

The Starting Point: BorrowDirect

Introduction to borrowdirect

Introduction to BorrowDirect

  • Integrated search of 11 library catalogs and over 50 million items

  • Monographs, Music Scores, and CD’s

  • Real-time availability

  • Unmediated requesting

  • Circulation integration for streamlined processing (NCIP)

  • Expedited shipping (UPS)

  • Twelve-week loan period

Records from 11 catalogs

Records from 11 Catalogs

Deduplicated results list

Deduplicated Results List

Full record display

Full Record Display

Available at my library

Available at My Library

Available through borrowdirect

Available Through BorrowDirect

Simple request button

Simple Request Button

No dead ends

No Dead Ends



Drone delivery

Drone Delivery


Shipping ecommerce

Shipping & eCommerce

Two Questions

  • How fast can I get it?

  • How much will it cost?


Shipping options

Shipping Options

Two paths to expedited shipping

Two Paths to Expedited Shipping


Expedited delivery option 1

Expedited Delivery – Option 1

User Funded

  • 3 – 5 Day Delivery is Free

  • 2 Day Delivery on Cost Recovery Basis

    • User Funded

    • Completely Optional

    • User Only Pays Shipping Cost Difference

      • Cheaper than Retail

Expedited delivery option 2

Expedited Delivery – Option 2

Direct Shipping

  • Direct Shipping to Home Address

    • Optional Selection

    • Consistent Delivery Times

Arguments against direct shipment

Arguments Against Direct Shipment

  • Borrowing Library Oversight

    • Historic Library-to-Library Lending Policies

  • Verification of Receipt

  • Enforcement of Overdues

Modern applications at work

Modern Applications at Work

  • Integrated Shipping Module

    • Package tracking integrated into Resource Sharing software

    • Package tracking “Delivery” triggers status update

    • Package tracking “Delivery” triggers NCIP messages

Integrated shipping module

Integrated Shipping Module


Batch processing

Batch Processing

  • One Tracking Number; Multiple Items

    • Tracking Number Linked Across Records

  • Tracking Number Scan Triggers Batch Update

  • Open Box and Sort

    • No Extra Updates and Handling Required

One box many updates

One Box – Many Updates


Batch processing efficiencies

Batch Processing Efficiencies

  • Tracking at the Book Level

  • Allow Tracking by the Patron

  • Reduced Processing Time Upon Receipt

    • One Scan Updates 10 – 15 Books

    • Save Staff Time

Inventory control

Inventory Control

Fighting over books

Fighting Over Books


Ownership vs storage

Ownership vs. Storage

  • Ownership = “Legal right to the possession of a thing”

  • Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it”

  • Storage = “The act of storing goods”


Single hub vs multi hub network

Single Hub vs. Multi-Hub Network


Modified workflow

Modified Workflow

  • Expose Temporary Records

  • Let BorrowDirect Maintain and Track the Item’s Location

  • Store Material Until Needed Elsewhere or Recalled by Owning Institution

Cost savings

Cost Savings

  • No Return Shipping Costs

    • Total Shipping Reduced by Almost 50%

  • No Special Cataloging Required

  • Available Immediately For Use

  • No New Software Required

    • BorrowDirect Database Becomes Authority File

  • Ownership Not Diminished

    • Recall at any time



Let me help you

Let me Help You


Data driven discovery

Data Driven Discovery

  • Data Aggregation for Referral

  • Library Data a Valuable Tool

  • Privacy Concerns a Red Herring

    • No Personal Data Required

    • Library Use Easily Anonomized




Bibliographic use data

Bibliographic & Use Data


Self service


Library consortial self service

Library & Consortial Self-Service


Scan barcode for checkout

Scan Barcode for Checkout


Self service across borrowdirect

Self-Service Across BorrowDirect

  • User Authorization (NCIP)

  • Item Checkout

    • Locally

      • To User Account

    • Off-site

      • To Your Library’s Account (NCIP)

      • To the Patron in Their Library’s ILS (NCIP)



Revolutionalize your library

Revolutionalize Your Library

  • Identify Trends in Business and eCommerce

  • Don’t be Afraid to Take Chances

  • Put Service First

  • Make it Faster

  • Make it Easier

  • Empower Your Users

Thank you

Thank you

Peter D. Collins

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