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Critical Component of our Business Plan

Improving Efficiency. Critical Component of our Business Plan "Ensure that the skills of our employees do not deteriorate or become "stale" in a global economy where ever improving technologies are the norm and competition is strong." 

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Critical Component of our Business Plan

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  1. Improving Efficiency Critical Component of our Business Plan "Ensure that the skills of our employees do not deteriorate or become "stale" in a global economy where ever improving technologies are the norm and competition is strong."  “Key to our success in maintaining and growing our customer base and revenues in an Industry loaded with new technology enhancements!” Workforce Development

  2. Improving Efficiency Workforce Development 2003 Accomplishments $74,813 • Operations Employees attended at least one training session upgrade competency level. Training topics included: • Basic PC Skills & Introduction to TCP/IP • ADSL Full Install - Internal Trainer • Central Office- Lucent, Nortel, AFC, etc • Data in the Loop & T1/HDSL & Test Meter • Service Call Selling Workshop • Business Phone Systems • Reduced Dependency on Outside Contractors e.g. Compusa • Improved Service Results – DSL CTRR, Mean time to Repair, % install failures

  3. Improving Efficiency 2004 Workforce Development Goals $ 89,749 Budget • Upgrade Employee Skill sets – Compete in Data Centric Communications Industry! • New Employees up to speed as soon as possible. • Reduce Dependency on Outside Contractors & Vendors • Share resource – SME Database • Improve Service Results through workforce development • Challenge Employees – Strive for Life Long Learning • Know Products & Services and Current Promotions

  4. Improving Efficiency Workforce Development - How do we get there? • Identify Training needs - Complete • Identify Vendors and In-house experts to conduct classes - In Progress • Request $100,000 NYS Grant for Building Skills in NY State - New Technology Requirements - Application complete, meetings with County Representatives has taken place. • Schedule & Conduct classes • Sell Sell Sell • Expose employees to installation and maintenance of products and services that require use of this new knowledge. Share Knowledge • IP Fundamentals including Packet Based Telephony • DSL (ADSL, BDSL, SDSL, HDSL, VDSL) • VPN (Virtual Private Networks) • PBX & Phone Systems - Nortel BCM & Succession, Mitel PBX • Wireless home networks • Broadband Access & Transport • ATM & Frame Relay

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