1 / 27

Chapter 6

Chapter 6. IT Strategies for Knowledge Management. Understand meaning and role of Knowledge Management in achieving business objectives Understand relationship between KM strategy and IT strategy IT strategies for knowledge transformation The role of IT strategy in knowledge economy

prue
Download Presentation

Chapter 6

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 6 IT Strategies for Knowledge Management

  2. Understand meaning and role of Knowledge Management in achieving business objectives Understand relationship between KM strategy and IT strategy IT strategies for knowledge transformation The role of IT strategy in knowledge economy Building knowledge efficient organization Chapter Objectives

  3. Knowledge: is the force that decides direction of the business strategies. Knowledge is an asset of the organization Knowledge: within could be in tacit, explicit, or semi-tacit form. Information Technology (IT) strategies for KM: contribute to business objectives by converting, maintaining, and building knowledge on the basis of existing knowledge. 5. Time axis: yesterday’s knowledge may be today’s information. 6. Knowledge: right time right persons. Optimal usage, efficient flow, KM legal aspects of protection, disclosure of knowledge 7. IT strategies for KM: Positioning the IT to allow the knowledge to become explicit and available. Prioritization, indexing, clustering, obtain various patterns, and remove outliers. Introduction

  4. Document management: Store, index search. Various automation processes (demand–supply, sales force, etc.): Intelligent business flow: Technology monitoring, business flow. Work flow: Monitors the work flow. Decision support systems: Quantitative analysis for decision-making. Data warehouses: Abilities to mine the required data. Knowledge Management components and IT Strategies

  5. Intranet: Connecting different departments. Communication platform: Bulletin boards, chatting tools, brainstorming Communication platform: Bulletin boards, chatting tools, brainstorming enablers, messaging, web conferencing. Knowledge and process building tools and packages: Data analysis and forecasting tools. Data capturing and pattern analysis tools: Data capturing and pattern analysis tools also include mathematical modelling tools. Collaboration tools: E.G., bulletin boards, emails, and shared information repositories. Knowledge Management components and IT Strategies

  6. KM forces in the organization Internal knowledge forces External knowledge forces Internal–external knowledge forces KM forces help in creating and driving the organization IT Strategies and KM roadmap

  7. Relationship between KM and IT

  8. KM enables effective IT strategy design and implementation: Measuring the knowledge, developing the action plan to build the knowledge, and using the knowledge effectively are important steps in KM. Evident knowledge losses and non-evident losses Role of KM in IT strategies for IT companies

  9. Learning between development and maintenance teams

  10. Knowledge quotient: Measures the availability of the useful knowledge with a group. Knowledge flow index: Indicator of flow of knowledge among individuals. Knowledge loss index: Knowledge gap, knowledge lost while flowing from one department to another. Utility index: Utility of knowledge with reference to the business objective. Knowledge Matrix has following parameters

  11. Knowledge industry: knowledge strategy is built around the knowledge worker. Knowledge tacit, explicit, or implicit form and it needs to be transformed, built and stored. IT enables all the knowledge transactions and KM activities. The ‘Knowledge Economy’ is based on knowledge advantages, knowledge trade either on project basis or time devoted for the activity or on the basis of the result and impact delivered. Knowledge industry and Knowledge Strategy

  12. Knowledge purpose, and actions

  13. Start-up product: knowledge building phase. Learning about the market and taking decision about selling. Continuing services for the product: Based on patterns of sales. Complementing existing products: based on the knowledge about the product from the market Different services for product: based on the requirements Business strategy patterns and knowledge building exercise

  14. Knowledge creator Knowledge carriers Knowledge repositories Knowledge mining Knowledge transformer Knowledge loss Knowledge agents/catalyst Knowledge driver Eight important aspects and components of knowledge space:

  15. IT strategies should help in knowledge creation: knowledge carrier, Knowledge repositories knowledge mining, knowledge transformation minimizing the knowledge loss. Strategic aim is optimal use of knowledge Knowledge Creation

  16. Positioning the knowledge to gain competitive advantage Using the knowledge optimally to meet business objective Transforming the knowledge to minimize knowledge loss Motivating knowledge workers to allow them to use knowledge effectively Tapping the knowledge across the organization Aligning the knowledge force with the business objective of the organization Allowing the organization to use knowledge as a strategic tool The IT strategic initiatives can be mapped to KM strategic initiatives Strategic objectives of KM

  17. Strategic Knowledge Management

  18. Knowledge creation: Based on experience. Knowledge acquisition: from different sources. Colleagues, companies’ documents Or FAQs. Raising awareness: E.g. Knowledge to raise security awareness of the organization. Knowledge transformation: from tacit to explicit. Knowledge mapping: Mapping the knowledge to event. in a particular situation. Knowledge application: solve problems. Problem solving Learning and knowledge creation: on different events and outcomes KM Process: Knowledge Transformation

  19. In KM, IT can be used to create and analyse data, generate reports, and store various kinds of information. This includes manufacturing data, information about processes, different procedures, analysis and forecasts, cases, and patents in the form of working documents IT use in Knowledge Management

  20. Elementary knowledge Core knowledge Advanced knowledge Innovative knowledge KM types based on levels

  21. Administrative knowledge Declarative knowledge Procedural knowledge Analytical knowledge Transaction knowledge Derived knowledge Six knowledge categories based on applications

  22. Knowledge codification is one of the preferred KM strategies, balancing between tacit and explicit knowledge. Personalized KM strategies: person-to-person communication for knowledge transfer. Data sharing, IT business mapping, IT compatibility, and distribution are enabled with IT strategies for KM. Knowledge coefficient and personalized KM strategies

  23. Technical and Business levels of mapping from KM perspective

  24. The integration of business objectives and IT objectives is made possible on the knowledge platform. All the businesses have to overcome some sort of chasm created because of knowledge gaps. Capabilities of the product make it possible for the company to overcome these chasms. KM Platform

  25. Framework for Integration

  26. Strategy enables an organization to move things in the right direction. IT strategy should be responsive to the organization types, technology changes, and should capture learning. During project and product life cycles, businesses go through various phases and IT strategy can be devised based on the stages of the projects, products, and services. Ex. the incubation phase of a product company, the strategy is more about innovation and thus an IT outsourcing strategy does not come into picture. For the other companies, outsourcing is possible even for routine work during the incubation period.. Off shoring and outsourcing are strategic decisions. Summary

  27. End of Chapter Six

More Related