NC Statewide Learning Management System Project DHHS Implementation Overview

1. Prepared by Recruitment, Engagement and Retention Marilyn Moore, DHHS LMS Project LeadNina Davit, Manager NC Statewide Learning Management System Project DHHS Implementation Overview December 19, 2012

2. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER An LMS for NC will… • Centralize and automate training administration • Provide access to learning content rapidly and in a variety of formats • Monitor and report on Learning and Development • Enable portability of employee training records • Provide “anytime, anywhere” access to learning content and administration

3. Project Overview DHHS/HR/RER • Centralize and automate training administration • Easily design and deliver content • Access to learning content in a variety of formats • Monitor and report on Learning and Development • Enable portability of employee training records • Provide “anytime, anywhere” access to learning content and administration • Facilitate citizen training 3

4. OSP Contract Overview OSP has negotiated a contract funded by the legislature and will cover ALL of the following costs. • $8 per employee annual subscription • Priced for 75,000 employees • Support for citizen/non-state employee training • Training package for 205 system administrators • 2 year contract with option for renewal • Performance Management option, pricing secured at $4 per employee annual subscription Continued funding will be secured by OSP for future contracts. DHHS will participate in this LMS at no cost. DHHS/HR/RER Enterprise-Wide Learning Management System (LMS)

5. Cornerstone OnDemand November2012 December 2007 10,300,000 Users 859,000 1100+ Clients 105 141 186 Countries 38 Languages 10 $83.8mm* LTM Gross Revenue $11.0mm $15.0mm LTM Bookings $107.2mm* * Excludes the $2.5mm reduction to revenue during Q2 2011 associated with a non-cash charge for common stock warrants issued to ADP. DHHS/HR/RER 100% Software as a Service (SaaS) This means there is no burden to our IT systems A Global Leader in Learning and Talent Management

6. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Benefits of Software as a Service (SaaS) • Ease of configuration • Rapid deployment • Low maintenance, low IT needs • Limitless Scalability

7. Developing Your Team Industry-Leading LMS • e-Learning • Instructor-led training • Virtual classrooms • Mobile learning • External training • Tests, assessments, surveys • Content management Extraordinary Configurability • Configuration tools + our org unit structure • Blended learning with full curriculum management and development planning • Social/informal learning • Onboarding • Certifications • Compliance management • Career development LearningCloud DHHS/HR/RER

8. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER LMS Capabilities Training Administration • Automated management of registration processes • Scheduled reminders for students, facilitators, administrators • Assignment of training plans to employee/learning groups • Efficient manager/employee approval workflow with Beacon integration • Manage facilities, equipment, materials, instructors

9. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Training Administration

10. Enterprise-Wide Learning Management System (LMS) Personalized Learning Transcripts DHHS/HR/RER

11. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER LMS Capabilities Monitoring and Reporting • Centralize reporting of mandatory training • 100+ standard reports • Ability to create customized reports • Dashboard overviews • Schedule e-mail delivery of reports • Compliance & Certification Management System

12. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Monitoring and Reporting

13. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Monitoring and Reporting

14. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Ease of Access to Training • Student self-registration • Access to eLearning • Interfaces with third party training providers, such as Skillsoft, DDI, and other external learning providers • Multiple ways to search for learning opportunities, job aids, multimedia content • Social collaboration (forums, blogs, podcasts)

15. Blended Learning Classroom Hands-on Online Social Just in Time DHHS/HR/RER Why is blended learning better? Everyone learns differently • Just in Time Learning • Job aids • Social Learning • Classroom • Online • Learn by “Doing” The blended approach meets the learner’s needs whether they want a lot of interaction or just to find the information independently. 15

16. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Multiple ways to search for learning opportunities

17. Enterprise-Wide Learning Management System (LMS) DHHS/HR/RER Cornerstone Connect (social learning)

18. What we know: The LMS system is critical for DHHS to develop as a learning organization. The LMS system is critical for the delivery of DHHS services to the constituents of NC. DHHS/HR/RER

19. Next steps for DHHS • Managing Expectations • Identification and Alignment of Internal Resources to build the DHHS LMS • Internal and External Communication • Change Management DHHS/HR/RER

20. DHHS Implementation DHHS/HR/RER

21. Department Strategy Communication: LMS outcomes Project goals Time lines Resource deployment Data collection Technical learning System support DHHS Commitment DHHS/HR/RER 21

22. Right Now • What is DHHS learning, education and development (facility seclusion and restraint training, death and birth records, on-boarding, supervisory training)? • Where is structured learning* going on in your division and or facility? • Leadership development (mandated) • Programmatic internal • Constituent external * Objectives, time constraints and measurement DHHS/HR/RER

23. DSOHF • How is your data currently stored? • Access • Excel • DOS • What reporting do you anticipate? • Compliance • Accreditation DHHS/HR/RER

24. Questions? DHHS/HR/RER