CONFLICT RESOLUTION. Commissioner’s Conference 2011. What is conflict?.
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Unhealthy responses to conflict
Healthy responses to conflict
The capacity to recognize and respond to the things that matter to the other person
Calm, non-defensive, and respectful reactions
A readiness to forgive and forget, and to move past the conflict without holding resentments or anger
The ability to seek compromise and avoid punishing
A belief that facing conflict head is the best thing for both sides
Quick stress relief