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Conflict Management PowerPoint PPT Presentation


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Conflict Management. What word comes to mind when you hear the word “conflict?. Destruction Anger Disagreement Hostility War Anxiety Tension. Exciting Strengthening Helpful Stimulating Creative Intimate Clarifying. Word Association. Definition.

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Conflict Management

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Conflict management l.jpg

Conflict Management

What word comes to mind when you hear the word “conflict?


Word association l.jpg

Destruction

Anger

Disagreement

Hostility

War

Anxiety

Tension

Exciting

Strengthening

Helpful

Stimulating

Creative

Intimate

Clarifying

Word Association


Definition l.jpg

Definition

  • An expressed struggle between at least 2 interdependent parties, who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals. They are in a position of opposition in conjunction with cooperation.


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Conflict Management Styles

Two Dimensional Matrix

  • Concern for Self

  • Concern for Others

    Implications


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Recognize role of perceptions

Nature of context

Past experiences

Attitudes & feelings

Perceptual sets

Need States

Expectations

Watch your language

Abstraction levels

Stereotypes

False polarization

Inferences/observations

Effectively Managing Conflict


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Focus first on understanding and then work on agreement

Coordinate individual and group goals.

Meeting mgt. Rules

Flip charts

Listening

Principles continued


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Definitions

Strategy

Tactics

Goals

Prospective

Transactive

Relational

Collaborative

Value of Goals

Attainment

Change

Yardstick

Planning Strategy

Goals for You

Goals for Others

Develop the right strategy & tactics


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Strategic Directions

Avoid

Escalate

Maintenance

Reduction

Avoidance Tactics

Postponement

Control Process

Resort to formal rules

Equivocate

Precuing

Gunny sacking

Not recognizing conflict

Fogging

Develop the right strategy & tactics (cont)


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Escalation

Labeling

Issue Expansion

Coalition Formation

Threats

Constricting Others

Maintenance

Quid Pro Quo

Agreement on Relational rules

Reduction Tactics

Fractionalization

Inquiry

Position Papers

Metacommunication

Compromise

Strategic Ambiguity

Tactics (cont.


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