New Hampshire State-Wide Summary Results

1. New Hampshire State-Wide Summary Results NH HMIS Training Evaluation 08/06/2012 – 08/10/2012 NH-HMIS State-Wide Training – August 2012

2. Overview of NH State-Wide Training Dates: week of 8/6/- 8/10/2012 --morning and afternoon sessions each of the 5 days. Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0. Where: Mandatory training was held at three locations (Nashua, Manchester and Concord). Number of Attendees: 85 total users/Admins attended from all CoCs. Training was 2 hours for end users; Admins were required to stay an extra hour to review ART Reports and Administrative tasks. Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question. Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5. After passing the online test, users were emailed their HMIS certificate and given access to ServicePoint 5. Donna held make up training at Nashua and Manchester locations and also online. NH-HMIS State-Wide Training – August 2012

3. NH-HMIS Training Evaluation Form DATE: ___________________ LOCATION: □BOSCoC □MCoC □GNCoC NH HMIS would like your comments about this ServicePoint 5 training session. Your feedback helps us improve the effectiveness and content of future training and improve our services. We appreciate and value your time in responding to these questions. Please answer the questions below using the numbers 1-5 with 1 being the least accurate and 5 being the most accurate. Thank you for filling out the evaluation! 1. Is this your first time attending HMIS training? (check one) □Yes □ No 2. Would you say the length of the training was: □ Too brief □ Just Right □ Too long If not just right, please explain: 3. Please rate your overall knowledge/skill level on HMIS Software (circle one in each category): BEFORE attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10 AFTER attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10 4. What did you hope to gain from the session? (Please check all that apply) □ How to enter a client record □ How to check a client into a bed □ How to look up resources □ Other (Please specify)_________________________ 5. The registration process from the Eventbrite website was: □ Easy □ Just right □ Too difficult If difficult, please explain: 6. Would you say the frequency of reminder emails was: □ Too many □ Just right □ Not enough If not just right, please explain: 7. How well did this session meet its stated objectives? (circle one): (low) 1 2 3 4 5 (high) Please explain: 8. Was the content organized and presented well? (circle one): (low) 1 2 3 4 5 (high) 9. How would you rate the delivery of the content? (circle one): (low) 1 2 3 4 5 (high) 10. How would you rate the trainer? (circle one): (low) 1 2 3 4 5 (high) 11. How would you rate the handouts? (circle one): (low) 1 2 3 4 5 (high) 13. How would you rate the location? (circle one): (low) 1 2 3 4 5 (high) 14. How would you rate the room? (circle one): (low) 1 2 3 4 5 (high) NH-HMIS State-Wide Training – August 2012

4. 15. Rate your comfort level (after the training) with the following: entering a single client (circle one): (low) 1 2 3 4 5 (high) assessing a client (circle one): (low) 1 2 3 4 5 (high) entering a family record (circle one): (low) 1 2 3 4 5 (high) checking a client into a bed (circle one): (low) 1 2 3 4 5 (high) looking up a client (circle one): (low) 1 2 3 4 5 (high) 16. How will this training help you in your day to day work? Please explain: 17. If online training videos were available 24/7, how likely would you be to watch the videos? (circle one): (low) 1 2 3 4 5 (high) 18. Which type of training method do you prefer?: □ watching videos showing the computer screen only □ watching videos showing the instructor interaction with the screen and class □ traveling to a location with a live trainer on site □ other _________________________________ I would like to attend additional training on (please check all that apply): □Another User training □Administration training □Basic Report Writing □Advanced Report Writing □User Group (interactive group with other users) □Other:___________________________________________________ How often would you like to have refresher training? □Monthly □Every 3 months □Every 6 months □Once a year □Other:___________________________________________________ Contact Information: Name:_____________________________________ Agency:___________________________________ Job/Role (please check appropriate box): □Case Manager □Program Manager □Agency Administrator □Executive Director □Volunteer Other:__________________________________________________ More comments: NH-HMIS State-Wide Training – August 2012

5. Attendees per Location NH-HMIS State-Wide Training – August 2012

6. Is this your first time attending HMIS training? NH-HMIS State-Wide Training – August 2012

7. Would you say the length of the training was: NH-HMIS State-Wide Training – August 2012

8. Please rate your overall knowledge/skill level using the HMIS software (circle one in each category)Rating: 0 indicates the least knowledge and 11 indicates the most knowledge. NH-HMIS State-Wide Training – August 2012

9. What did you hope to gain from this session? Choose all that apply. NH-HMIS State-Wide Training – August 2012

10. The registration process from the Eventbrite website was: NH-HMIS State-Wide Training – August 2012

11. Would you say the frequency of reminder emails was: NH-HMIS State-Wide Training – August 2012

12. How well did this session meet its stated objectives? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

13. Was the content organized and presented well? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

14. How would you rate the trainer? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

15. How would you rate the handouts? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

16. How would you rate the delivery of the content? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

17. How would you rate the location and room? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

18. After the training, rate your comfort level with these ServicePoint tasks:Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

19. If online training videos were available 24/7, how likely would you be to watch the videos? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS State-Wide Training – August 2012

20. Which type of training method do you prefer? Choose all that apply. NH-HMIS State-Wide Training – August 2012

21. I would like to attend additional training on: Choose all that apply. NH-HMIS State-Wide Training – August 2012

22. How often would you like to have a refresher training? NH-HMIS State-Wide Training – August 2012

23. Job Type/Role NH-HMIS State-Wide Training – August 2012

24. Summary • Tim from Bowman Systems trained 86 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day) • For 77% of users, not their first training; 88% thought length of training was just right • Most everyone improved their knowledge or skill level • Using Eventbrite to register was easy for 68% of users • 89% said that the several emails sent by HMIS as reminders about the training were just the right amount • 92% determined the sessions met their objectives by rating them between 4 and 5 (the highest rating) NH-HMIS State-Wide Training – August 2012

25. Summary (continued) • Content organization and delivery, handouts and the location/room all scored favorably high ratings • 95% gave the trainer the highest two ratings • Comfort level of using the system after the training was markedly higher • Mixed reviews on watching videos • 75% of users want to travel to be trained by a live trainer every year, many wanted training every 6 months • Users want additional training on Basic Report Writing (37%) and Administration (42%) tasks NH-HMIS State-Wide Training – August 2012