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The Resident Involvement Journey

The Resident Involvement Journey. Alison Cross-Jones. One small step or One giant leap. what’s it all about ……...... Alfie? Surprise Surprise ……… not!. Is about deciding where you are now and where you want to or need to be. Reasons we go on journeys:. Cinema/Theatre/Show. Holidays.

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The Resident Involvement Journey

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  1. The Resident Involvement Journey Alison Cross-Jones

  2. One small steporOne giant leap

  3. what’s it all about ……...... Alfie?Surprise Surprise ………not!

  4. Is about deciding where you are now and where you want to or need to be. Reasons we go on journeys: Cinema/Theatre/Show Holidays Visiting a place of interest Shopping

  5. Successful Resident Involvement: • Helps you develop personal skills & knowledge • Gives you a voice and choice about your home and your life • Brings changes to services, residents, staff, communities & organisations • Demonstrates real partnership in action • Inspires others!

  6. How do you know where you’re going? Mystery Tour or Signposted Journey?

  7. Surveys Focus & Working Groups Formal Forums Scrutiny Ways to be involved Resident Inspectors Mystery Shopping Events & Activities Community

  8. Surveys • Often require a yes or no answer • Obtain limited or specific information • Are useful for specific topics • Take little time to complete • Can be completed by paper, over the phone or online - inclusive

  9. Focus/Working Groups • Bring people face to face to talk, share ideas & personal experiences • Focus on a key area or service • Require a time commitment

  10. Community Events & Activities • Gives people an opportunity to meet, helps develop relationships and are fun • Gives housing providers an opportunity to meet a greater number of residents in a relaxed atmosphere

  11. Resident Inspectors Mystery Shoppers • Inspect agreed work or services • Check the customer experience

  12. Formal Groups - Strategic Look to the horizon, plan the journey, identify possible risks, take action to avoid a collision and review and evaluate

  13. Scrutiny Is about having a panoramic view “Ronseal”

  14. Successful resident involvement works best when you: • Have a toolkit that suits you & your work • Teamwork – think of a team

  15. Make resident involvement your own. Can you do it? Yes you can

  16. Any questions?

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