Steps to become a CCA Partner

1. Steps to become a CCA Partner Jenny Law 17-Feb-2009

2. Steps to become a CCA Partner • Oracle Partner Network (OPN) Membership • Siebel Product Focus Area (PFA) • Training • Demonstration Software • Technical Support • Other Resources

3. Steps to become a CCA PartnerSTEP 1 - OPN Membership • To become an OPN Member • Complete and submit the OPN Enrolment Form online • OPN Homepage is http://oraclepartnernetwork.oracle.com • Pay OPN Annual Membership Fee of USD$1995 • Membership processed and accepted • Have access to general information on the OPN Portal at http://opn.oracle.com via individual OPN Web Accounts

4. Steps to become a CCA PartnerSTEP 2 - Siebel PFA: What is it? • Siebel Product Focus Area (PFA) • To view specific information via the OPN Portal about Oracle’s CRM initiatives you will need to join and be accepted into the Siebel Product Focus Area • You will receive access to: • News & Events: Keep up with news and get advance notice of upcoming events • Education: Access to the latest Oracle Siebel training courses, online seminars, and webcasts • Sales Kits: Oracle Siebel Sales Kit, Customer Adoption Presentations, White Papers and Executive Support for qualified key customer opportunities • Marketing: Partner testimonials, lead generation, marketing campaign kits, customizable collateral,technical workshops, and solution seminars

5. Steps to become a CCA Partner STEP 2 - Siebel PFA: How to join? • Prerequisite: Must be a current OPN Member in good standing. • Complete and submit the Siebel Product Focus Landing Pad questions found on the OPN Portal under • Engage with Oracle>Product Focus Areas>Oracle’s Siebel>Meet the Requirements>Siebel Product Focus Area Link • When request is processed and accepted, you will see the Siebel Link under the Product Focus Heading in My Company Initiatives area • Request will be processed within 5 working days • Web Access is http://www.oracle.com/partners/home/pf/global/siebel/unauth/index.html

6. Steps to become a CCA Partner STEP 2 - Siebel PFA: What do I get? • Approved members of the Siebel PFA will get access to • Siebel Global Partner Portal - http://www.oracle.com/partners/home/pf/global/siebel/auth/index.html • CCA Global Partner Portal - http://www.oracle.com/partners/home/news/global/unauth/contact-center-anywhere/contact-center-anywhere.html • CCA APAC Partner Portal - http://www.oracle.com/partners/home/bi/apac/english/contact-center.htm

7. Siebel Global Partner Portal http://www.oracle.com/partners/home/pf/global/siebel/auth/index.html

8. CCA Global Partner Portal http://www.oracle.com/partners/home/news/global/unauth/contact-center-anywhere/contact-center-anywhere.html

9. CCA APAC Partner Portal http://www.oracle.com/partners/home/bi/apac/english/contact-center.htm

10. Steps to become a CCA Partner STEP 3 – Training: Online via CCA Global Partner Portal Education

11. Steps to become a CCA Partner STEP 3 – Training: Online via CCA APAC Partner Portal

12. Steps to become a CCA Partner STEP 3 – Training: APAC CCA Implementation Training • Tentative plan: • 10 days Instructor Led Training • 2 sessions in APAC: Beijing and Manila • Additional session may be conducted in India

13. Steps to become a CCA Partner STEP 4 – Demonstration Software: How to have access? Step 1: Partners must complete the Minimum Training Requirements Certified and Certified Advantage partners may have already met the Minimum Training Requirements as a part of completing the CP/CAP Staff Competency Requirements (PDF). Step 2: Download or Order Software by clicking on the Download Applications Software link below. Downloads are available in most countries. To determine if downloads are available within your country click on the Download Applications Software link below and confirm downloads are available in your country via the edelivery page. The following links are provided for partners who are members of the appropriate Applications Product Focus Area and have completed the Minimum Training Requirements or met the appropriate CP/CAP Staff Competency Requirements (PDF). Download Applications Software via edelivery.OR Request a physical shipment of the software by downloading and completing the Development and Demonstration Ordering Document (XLS). This ordering document should be completed only AFTER the Minimum Training Requirements have been completed. Refer to the following documents for instructions on how to complete and submit the ordering document. Instructions for Requesting Software (PDF) Sample Order Form (PDF)

14. Steps to become a CCA Partner STEP 4 – Demonstration Software: Minimum Training Requirements for Access to CCA Software • The Contact Center Anywhere Applications require a minimum level of education and expertise to operate with optimum performance. Before access to software is allowed, at least one individual from the partner organization must complete all of iLearning Training courses belowContact Center Anywhere Online Courses: • 8.1.2 TOI Oracle Contact Center Anywhere Functional Overview • AGSS - CRM Connect: Oracle Contact Center Anywhere • Working with Administration Manager • Introduction to Distributed Architecture

15. Steps to become a CCA Partner STEP 4 – Demonstration Software: Download Software Download Applications Software via edelivery.

16. Steps to become a CCA Partner STEP 5 – Technical Support • Purchase Support Request Packs. • "Partner" level OPN members must purchase Support Request packs in order to receive online support. • 10 SRs Pack @ $3000 or 25 Pack @ $5000 • Certified Partner (CP) and Certified Advantage Partner (CAP) level partners receive a specified number of Support Requests free each year as a benefit. See the Support Benefits page for more detail on partner support benefits by partner level. • Access Technical Support

17. Steps to become a CCA Partner STEP 5 – Technical Support: MetaLink3 • MetaLink3 - https://metalink3.oracle.com • To register for MetaLink 3, you will need a valid Support Identifier.A Support Identifier is a unique number given to each partner with a current Oracle PartnerNetwork membership. If you did not receive your Support Identifier number, please contact your local Oracle PartnerNetwork Interaction Center to obtain your Support Identifier number.

18. Steps to become a CCA Partner STEP 5 – Technical Support: MetaLink3 Knowledge Base

19. Steps to become a CCA Partner STEP 5 – Technical Support: Oracle Documentation http://www.oracle.com/technology/documentation/index.html

20. Steps to become a CCA Partner STEP 5 – Technical Support: CCA Documentation http://download.oracle.com/docs/cd/E05582_02/homepage.html

21. Steps to become a CCA Partner STEP 6 – Other Resources • Oracle.com CCA Product Page • http://www.oracle.com/us/products/applications/siebel/contact-center-service/038145.htm • CCA Price List • http://solutions.oracle.com/opn_esrc/SIEBEL/PRICE_LIST/SIEBELAPPSPL_CMP.PDF • Oracle Mix Group: https://mix.oracle.com • APAC Partner CCA Group

22. Contact Information – Alliances & Channels Arun Ragothaman Channel Sales Manager arun.ragothaman@oracle.com Telephone +65 64361590 Ravi Nair Partner Development Manager ravi.nair@oracle.com Telephone +65 64361446 Jenny Law Senior Manager, Product Enablement - CRM jenny.law@oracle.com Telephone +65 64361354 Paul Muller Senior Director, Specialty Applications Channels paul.muller@oracle.com Telephone +61 2 94911698