10 steps to become a certified service center
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10 Steps To Become a Certified Service Center. What Is the Certified Service Center Program?. Program to help identify those facilities that are most likely to provide positive service experiences. Mission. Identify quality service providers To consumers To manufacturers

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what is the certified service center program
What Is theCertified Service Center Program?

Program to help identify those facilities that are most likely to provide positive service experiences.

mission
Mission
  • Identify quality service providers
    • To consumers
    • To manufacturers
  • Promote positive service experiences
  • Establish service quality standard
types of service centers
Types of Service Centers
  • Appliance
  • Audio Video
  • Business Office Equipment
  • Communications
  • Computer
  • Consumer Electronics
  • Home Theater
  • Mobile/12 Volt
  • Satellite/Antenna
  • Security System
certified service centers4
Certified Service Centers

Electronics Division

Communications Division

certified service centers5
Certified Service Centers

ABL Electronics

New England Communications Systems, Inc.

The Appliance Doctor

Thompson Electronics Service

D&T Appliance Service Company

South Jersey TV, Inc.

McCann Electronics, L.L.C.

Roe Communications, Inc.

Sterling Electronics, Inc.

Electronic Specialist

Glass Antenna Service

manufacturer supporters
Manufacturer Supporters
  • Appliance Parts Distributing Association (APDA)
  • DCCM Cellular
  • Dey Distributing
  • Electrolux
  • Frigidaire
  • LG-Zenith
  • Flarion Technologies
  • Haier
  • Hitachi America
  • Mitsubishi
  • Night Owl Optics
more mfg supporters
More Mfg. Supporters
  • Kenwood
  • Motorola
  • Panasonic Consumer Electronics
  • Parasound Products
  • Philips Consumer Electronics
  • Pioneer Electronics
  • Rostra Precision Controls
  • Samsung Electronics
  • Sharp Electronics
  • Soliloquy Loudspeaker Co.
more mfg supporters1
More Mfg. Supporters
  • JVC
  • Sony Electronics Inc.
  • Sub Zero Manufacturing
  • Maytag
  • Microsoft
  • Thomson Multimedia Inc.
  • Toshiba America Consumer Products
  • Yamaha
  • Whirlpool Corporation
why become certified
Why become certified?
  • Tell customers that quality is important
  • Increase perceived value of your service
  • Bolster customer confidence
  • Differentiate your business
  • Increase customer base
  • Gain from the process
incentives to become a csc
Incentives to Become a CSC
  • Hitachi- CSC recommendation in owners manuals
  • Pioneer-$100 towards CSC application fee
  • PSA-Free Cost of Doing Business Program-$65

-Free Appliance Tech Certification-$100

-Free 1 year PSA & PSAnet dues-$95

-Free financial analysis by CPA-$1,000

  • ETA-Free 1 year membership

-Free CET Exam Study Guide-$60

-Free Set ETA Antenna Study Guides-$50

-Free Customer Service Specialist Study-$30

additional csc incentives
…additional CSC incentives
  • NARDA-$300 annual membership which includes a one year CEA membership
  • NESDA-free registration at annual NPSC
  • USA-$100 towards Service Institute Registration or membership
  • Additional Industry partners are announcing upcoming incentive plans

(Kenwood and Mitsubishi)

requirements
Requirements
  • Service Facility
  • Code of conduct
  • Test equipment/Tools
  • Service and warranty policies
  • Management skills
  • Technical certification
  • Licensing, insurance and appearance
1 repair facility
1. Repair Facility
  • Suitable Facility
  • Comply with zoning ordinances
  • Supply Photographs
2 code of ethics
2. Code of Ethics
  • Agree to conduct business ethically
3 test equipment
3. Test Equipment
  • Submit list of test equipment
  • Agree to maintain in good repair
4 customer service policy
4. Customer Service Policy
  • Communication with customer
  • Tracking quality of customer service
  • Written and Posted
5 technical certification
5. Technical Certification
  • 25% of techs certified
  • Recognized certification programs
6 service manager certification
6. Service Manager Certification
  • Employ one manager that has passed the Certified Service Manager exam
  • From any qualified association or college
7 licensing
7. Licensing
  • Comply with federal, state and local business licensing and zoning laws
8 insurance coverage
8. Insurance Coverage
  • Business liability
  • Coverage for customer merchandise
  • Supply copy of insurance certificate
9 service warranty
9. Service Warranty
  • Post written warranty
  • Include reasonable labor coverage
  • Include reasonable parts coverage
10 professional appearance
10. Professional Appearance
  • Display signage
  • Be clean, neat and professional
  • Written dress code for employees that interact with customers in person
investment calculation
Investment Calculation

Base Fee 475

Assoc Membership -90

50% Tech Certification -90

C/S Certification -25

Extended Payments (+90)

-------------------------------------

Total Investment xxx

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