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Regional Innovation – Balancing Social Responsibility with Business Opportunity. Michelle Mason, Managing Director, ASQ. About the Presenter. Michelle Mason Managing Director, ASQ. The Issue. What is the biggest cost driver for the military? ENERGY!. ENERGY!. Energy Conservation.

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regional innovation balancing social responsibility with business opportunity

Regional Innovation – Balancing Social Responsibility with Business Opportunity

Michelle Mason,

Managing Director, ASQ

about the presenter
About the Presenter

Michelle Mason

Managing Director, ASQ

the issue
The Issue

What is the biggest cost driver for the military?

ENERGY!

ENERGY!

energy conservation
Energy Conservation

All branches of the military are looking to energy conservation to reduce their carbon footprint

  • The military awarded $8.9 billlion in energy contracts last year.
  • Of that amount, approximately $397.3 million went toward energy saving initiatives.
why sr is important
Why SR Is Important

“BP Oil Spill Confirmed as Worst in US History”

“Government to launch criminal probe into BP spill”

“BP’s credibility sank as oil spill grew”

growing interest in sr
Growing Interest In SR
  • Stakeholders seek transparency
  • World of Instant Information
  • Government is Getting Involved
  • Financial Savings
the dilemma
The Dilemma

How to balance social responsibility against needs of an organization?

quality tools
Quality Tools
  • Quality Professionals have the tools needed to drive consensus
    • Baldrige Criteria
    • Lean Methods
    • Six Sigma
baldrige criteria
Baldrige Criteria
  • Malcolm Baldrige Performance Excellence Criteria
lean methods
Lean Methods
  • Lean manufacturing principles:
    • Eliminate non-value-adding activities
    • Eliminate waste from the business
  • Lean enterprise principles:
    • Extend concepts through entire value stream or supply chain
lean methods1
Lean Methods
  • Types of Waste:
    • Overproduction
    • Waiting, time in queue
    • Transportation
    • Non-value-adding processes
    • Inventory
    • Motion
    • Costs of quality: scrap, rework, inspection
    • Utilization of human capital
six sigma
Six Sigma
  • Defect prevention vs defect detection
    • Customer satisfaction and bottom-line results
    • Apply anywhere that variation and waste exist
    • Apply for Innovation and improved customer satisfaction
bottom line
Bottom Line

Quality + Social Responsibility

= Competitive Advantage

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