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Content development using Community Model

Content development using Community Model. - Suhas Yogin. Understanding community model. Help v/s learning Help systems – IPH (in-product help), online help systems, blogs, forums, social media Engaging with the community – commenting, rating, answering, questioning, etc

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Content development using Community Model

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  1. Content development using Community Model - Suhas Yogin

  2. Understanding community model • Help v/s learning • Help systems – IPH (in-product help), online help systems, blogs, forums, social media • Engaging with the community – commenting, rating, answering, questioning, etc • Engaging with the community at all stages of content development

  3. Community Help Client Community Help Client

  4. Benefits of Community Model • Documentation feedback • Real-time error handling • Recognizing expert users • Effective ‘learn’ content • Increase in information volume

  5. Challenges • Maintaining participation. Solution: incentives, points, leader boards, community lead interaction) • High value contributions require a lot of 1-on-1 interaction with community members • Tracking overall user activity with metrics is key. Helps keep team focused on the content that users need most • Effective community building requires participation/coordination across teams

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