Dangerous Goods Products & Services Guide

1. Dangerous Goods Products & Services Guide

2. Preface The following information was developed by the UK Restricted Commodities Group as a referral tool and should never be used to educate on dangerous goods. The production of this document is to provide support and knowledge to all areas of Sales, regarding the carriage of dangerous goods. It is intended as a quick reference guide to ensure adherence to DHL’s Dangerous Goods policy. Please take a moment to review the FAQ’s following this introduction, as they may address questions that you have prior to making your sales call. Note: This document is subject to change

3. Contents • FAQ’s • Hidden dangerous goods • What questions should I ask?. • DHL Express dangerous goods products and services. • TD services • Approval process for TD customers • Packaging requirements for Biological Substances Category B • World Medical Express (WMX) packaging • DD & DDI services • Approval process for DD & DDI customers • Specialist Support Services Group

4. Frequently Asked Questions • What are Dangerous Goods?. • Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment. • What regulations must be considered when sending dangerous goods? • IATA International Air Transport Association Dangerous Goods Regulations • ADR European Agreement concerning the International Carriage of Dangerous Goods by Road • IMDG International Maritime Dangerous Goods Code • RID International Transport of Dangerous Goods by Rail • What is a UN number?. • A four digit number assigned by the UN Committee of Experts on the transport of dangerous goods to identify a substance or group of substances. In many cases a UN number is subdivided into packing groups which indicate the degree of danger present. I – High danger , II – Medium danger , III – Low danger

5. Frequently Asked Questions • What is a Material Safety Data Sheet (MSDS)?. • A published document that communicates the hazardous properties , harmful effects, dangerous goods classification, precautionary measures in handling, transporting , storage and basic remedy response for an article, substance or mixture. • Can DHL provide a customer with the relevant information concerning the carriage of a dangerous goods product?. • No. It is a shippers responsibility to ensure any shipments containing dangerous goods are classified, marked, labelled and accompanied with the correct documentation in compliance with relevant mode of transport regulations. • DHL can not provide this information to a customer as it would classify us as the customers Dangerous Goods Safety Advisor and therefore liable if a non-compliant shipment is presented.

6. Hidden Dangerous Goods Many everyday items used in home or workplace may seem harmless, however, when transported they can become dangerous. In flight, variations in temperature and pressure can cause items to leak, generate toxic fumes or start a fire. Cargo declared under a general description may contain dangerous goods that are not apparent. With the aim of preventing these shipments from being loaded to both vehicles and aircraft, staff should seek confirmation from shippers where there are suspicions that it may in fact contain dangerous goods.

7. What Questions should I ask a customer? • Are any of your products classified as dangerous goods for transport ? • If yes, can you provide me with the UN number, packing group, and quantities of the products to be sent (ideally copies of the MSDS to be supplied)?. • Do you have the relevant knowledge and training to ensure shipments are compliant for the mode of transport?. • Once this information is obtained contact your local Restricted Commodities Co-ordinator to provide clarification if DHL can carry this material.

8. DHL Express Dangerous Goods Services • There are four specific categories of dangerous goods that have been approved for carriage between specific countries on DHL’s TD,DD and DDI networks. • TD • Dry Ice UN1845 as a packaging supplement • Biological Substance, Category B UN3373 • Dangerous Goods in “Excepted Quantities” • Dry Ice • In all cases a shipper MUST be approved by the Restricted Commodities Group to utilise these services

9. Time Definite Capabilities • Dry Ice UN1845 • Dry ice is used as a packaging supplement to keep non hazardous items refrigerated. This MUST be packaged, marked and labelled in compliance with IATA regulations. • Dangerous Good in Excepted Quantities • Very small quantities of dangerous goods, that meet certain provisions under IATA regulations so that all other transport requirements are not applicable. (DHL can not advise a customer the amounts that constitute Excepted Quantities). • Biological Substance – Category B (UN3373) • Formerly known as “Diagnostic Specimens”. In January 2007 this was changed to “Biological Substance, Category B” • Definition – Substance which is transported in a form that, when exposure to it occurs, is NOT! capable of causing permanent disability, life threatening or fatal disease in otherwise healthy humans or animals. • A shipper may also classify a substance as “Exempt Human/Animal Specimen” or “Biological Substance Not Restricted” please check this info once you have it with your Restricted Commodities Co-ordinator

10. Packaging requirements for Biological Substance Category B • Commercial airlines such as LH, who are utilised by DHL as part of a joint venture, have operator variations which stipulate that the quality of packaging used to send Biological Substance Category B shipments must be tested to the highest standards at an independent testing centre prior to shipping. • When conducting an audit one of the following MUST be provided by a customer; • Confirmation the they will be using DHL WMX (World Medical Express) packaging solutions (see next page). This has already been tested to the required standards. • Confirmation they are using UN specification packaging in compliance with packing Instruction 602. • A copy of the test certificate confirming that the packaging is tested to packing instruction 650 must be provide for all packaging (other than WMX). This must be obtained from the manufacturer. • 9 complete samples (this includes the primary, secondary packaging and rigid outer packaging) must be sent to RCG so that they can in turn be sent to an test facility in Brussels, where all relevant performance tests can be conducted. If approved the shipper will provided with a unique certification number which will need to be printed on all future packaging used for movements of Biological substances within the DHL network.

11. World Medical Express (WMX) Packaging DHL has developed complete packaging solutions for the carriage of Biological Substance,C ategory B and other temperature controlled requirements.

12. TD Dry Ice & Excepted Quantities Approved Destinations These destinations can only be uplifted on DHL and joint venture affiliate aircraft. These products can not be presented to commercial airlines for uplift

13. Approval Process for TD customers • In order for a customer to utilise these service offerings an audit needs to be conducted on their premises to ensure they have compliance procedures in place and the relevant training has been under taken so that all shipments presented for carriage to DHL are in line with IATA regulations; below is the process for approving a customer. • An e-mail is sent to the relevant TD Service Centre Manager requesting a dangerous goods audit, detailing the type of product they wish to send and all relevant contact details. • A Dangerous Goods Intensive trained member of staff from the local TD service centre will then contact the shipper to arrange an audit date. • During the audit the customer will be asked to print a copy of an authority letter on letter headed paper and sign the declaration. • All audit paperwork and in the case of Biological Substances, samples of packaging (see next page for more information regarding this) are sent to the Restricted Commodities Group (RCG). • RCG will enter audit details into the regional electronic approval system for approval by the Regional RCG. • Confirmation of approval (approximately within 48 hours of receipt the audit paperwork) will be sent to the auditor, the Local Service Centre Manager and the Account Manager (if known). • Customer details will then be added to the Approved shippers list (found on the RCG COIN site). • NOTE: If a customer can not provide this information DHL will not be able to accept their business.

14. DD & DDI Capabilities • Dry Ice UN1845 • Although Dry Ice is not regulated under ADR road regulations DHL has a Health & Safety responsibility and duty of care of our employees. Therefore all shipments must clearly state that Dry Ice is contained within. Although an audit process is not required the RCG MUST be advised of any shippers requiring this service prior to shipping. • Dangerous Good in Limited Quantities • Quantities of dangerous goods that meet certain provisions under ADR regulations so that all other transport requirements are not applicable. (DHL can not advise a customer the amounts that constitute Limited Quantities this is dependant on UN number and packing groups assigned ). • To follow is a list of destinations that are approved for Limited Quantities

15. Specialist Support Services Group Specialist Support Services can provide an off network solution for any dangerous goods shipments, that can not travel on the DHL networks; using a third party contractor. A customer can only utilise this service if they have a UK held 13 or 18 account number. The customer will be required to provide a copy of the Material Safety Data Sheet for the product they wish to send and a copy of the AWB. These can be faxed to 0208 818 8670. For quotes and transit times contact 0208 818 8062