MICRO edukacija South-East Europe Željko Marić, member of the bo a rd May 2008, Budva

1. MICRO edukacijaSouth-East EuropeŽeljko Marić, member of the boardMay 2008, Budva

2. Presentation Structure • Croatia background • MICRO grupa • MICRO edukacija • Our experience • Our vision of the future

3. Croatia background • 4.437.460 Population (2001)‏ • 9 661,4 $ Gross domestic product per capita (2007)‏ • Orientation on knowledge based society in order to improve current level of education and to create framework for global competiveness • 3.271 Number of legal entities registered for education • Legal and strategic framework for lifelong learning programmes are adopted • Government supports SME sector development and directs business activities of SME’s towards education and HR development

4. Countries in the region in which MICRO grupa is active MICRO grupa introduction • MICRO grupa is the largest regional consulting company whose progress is based on creating successful, vocational and practical solutions in a positive environment • MICRO grupa is a system consortium of companies specialized in providing information, education and business solutions consulting. • MICRO grupa currently employs over 60 consultants specialized in marketing, management, finance, regional development and EU funds.

5. Pyramid of services Member companies INFORMING MICRO info d.o.o. EDUCATING MICRO edukacija d.o.o. CONSULTING MICRO bilanca d.o.o. MICRO projekt d.o.o. IMPLEMENTING MICRO projekt d.o.o. Poslovne Dimenzije d.o.o. Member Companies

6. MICRO edukacija • MICRO edukacija is Member Company of MICRO grupa • Company involved in preparing, organization and transfer of practical skills and knowledge in area of: • Marketing • Management • Finances • Regional development • EU issues • Intended for local self government units, small and medium enterprises and every physical person who recognized importance of investing in knowledge. • Goal is to offer information our clients cannot find in a book. Methods are effective and the success is confirmed with experience and knowledge.

7. MICRO edukacija • Mission of MICRO edukacija is continuous transfer of practical knowledge to all carriers of economic development. • In its activities and service delivery, MICRO edukacija always respects important principles: • Actuality and contemporaneous of transferred knowledge • Lecturers’ competence in theory and practice • Transfer of knowledge which had the best practical results • Accessibility of educational programs for everyone interested • Adaptation of education matter to the needs of particular group of attendant • Program and tools development in accordance with recognized needs and accumulated consulting experience in MICRO grupa

8. Historical data • 2003 MICRO edukacija as a part of MICRO projekt d.o.o. • Ltd. since 2004 • Branch offices in: • Croatia (Split, Šibenik, Zagreb, Pula)‏ • Bosnia and Herzegovina (Sarajevo)‏ • Serbia (Novi Sad)‏ • Since 2004 MICRO edukacija organized and conducted more than 1000 educational programs in different area of expertise • Programs have attended more than 3.000 employees and managers from different companies • We made contacts and deliver different services for more than 400 companies in three countries • Established strong relationships with different institutions

9. Our activites and services • Open seminars • In house seminars • Workshops • Knowledge-cut to fit • Alpha • Beta • Gama • Delta • Omega • Training centers • Knowledge Dimensions • Internal academy • e-HRM business solution

10. Raising awareness • One of functions of MICRO edukacija from the global economic view is to build awareness of entrepreneurs and local self government units that are key factors in creating the efficiency and development of the economy in South East Europe. • This is achieved by: • Using different approaches and tools in local environment • Enroll in different memberships • Create positive relations with associations and national authorities • Creating cooperation and partnership with local and international organizations

11. Cooperation • During its existence, MICRO edukacija has established a close cooperation with numerous institutions, ministries, chambers and similar institutions that have a large influence on the economy of one country. • Today, MICRO edukacija is recognized as the equal partner in organizing, creating and performing educational programs whose main goal was raising the competitiveness for EU candidate country. • Cooperation is established with: • USAID-United States Agency for International Development • Cooperation with USIAD (DAI- Development alternatives)‏ • IFC-International Finance Corporation • EBRD-European Bank for reconstruction and development • Croatian Agency for small business • Ministry of Economy, Labor and Entrepreneurship • National Association of Small and Family Hotels • Chamber of Economy of Federation of Bosnia and Herzegovina • Chamber of Economy of Sarajevo Canton

12. Our experience Foundation Stage Advanced Stage Visionary Stage • Companies learn about the importance of education • Educational process in companies is not systematic • Companies do not conduct needs' appraisals and educational programs are not tailored to meet those needs • Employee education is based merely on formal eduaction and periodical trainings through open seminars • International institutions and the State encourage change with the goal of capacity building and awareness raising on continuous learning process • Companies realize the need for tailored training programmes for their specific industry sector • Companies turn towards additional educational programmes i.e. Specific industry seminars and in-house seminars • Companies that understand the importance of new technologies embrace the e-learning concept • At national level, education is stimulated in order to increase competitiveness • Adittional eduaction is accepted as a common business process • Education becomes a necessity in business operations • Companies aim to fully adjust educational programmes to their needs – Internal academies • E-learning becomes part of the learning process • Education becomes a work method – conducted continuously within the company • Participation in open seminars is planned, organized, tailored to fit the company's needs and is conducted as required Our expirience: USAID; EBRD; MINISTRY OF ECONOMY, LABOR AND ENTREPRENEURSHIP Our expirience: CHAMBER OF ECONOMY; CHAMBER OF ECONOMY B&H; CENTER FOR COMPETITIVENESS Our expirience: TRAINING CENTER; e-HRM; KNOWLEDGE DIMENSIONS; NTERNAL ACADEMY

13. Our vision of the future Companies looking at the future should base their employees' developement on lifelong learning programme in order to continuously improve internal level of knowledge and in order to acheive long term company competitiveness. The future of educational programmes is based on the advantages of modern technologies and complete customization of educational programmes to the needs of specific companies and employee preferences. Harmonization of the aforementioned needs is acheived through implementation of internal academies in companies.

14. Contact Thank you for your attention! zeljko.maric@microgrupa.com www.microgrupa.com