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Description of the proposals

Vitim Oy for Contact-centers. Description of the proposals. Proposals. Vitim CallRec audio logging at remote objects. Vitim ContactCenter functional contact-center at the price of a dial system. Vitim Oy and Healthcare. Vitim IVR brand new approach to the IVR architecture.

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Description of the proposals

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  1. Vitim Oy for Contact-centers Description of the proposals

  2. Proposals Vitim CallRec audio logging at remote objects Vitim ContactCenter functional contact-center at the price of a dial system Vitim Oy and Healthcare Vitim IVR brand new approach to the IVR architecture Vitim CallAuditor recording and monitoring of all conversations Vitim CallPathway navigation through menu by means of voice

  3. Vitim CallRec Solution for audio logging and monitoring at remote and geographically distant objects • Designed as a miniature standalone Linux-embedded audio server • Automatic conversation recording: wav/mp3 formats supported, user-friendly interface • Audio search based on keyword spotting • Real-time audio control • Audio search, filtering and gradation by any characteristics, including speech activity • Record processing and analysis

  4. Vitim IVR Solution provides standard IVR systems for call-centers installed by highly qualified and experienced personnel • Brand new approach to the IVR architecture: “special question” technique as the basis of large menus realization • Automatic processing of complicated requests • High quality of installation • Training and technical support

  5. Vitim CallPathway State-of-the-art solution that provides navigation through menu by means of voice • Automatic processing of complicated requests • Unified Communications conception • Easily integrated with all leading IVR systems (Genesys, Avaya, Cisco, Siemens etc.) by means of standardized IETF protocol MRCP and open standard W3C - VoiceXML (SRGS, SSML etc.) • Integratable with open-source products (Asterisk, FreeSWITCH, VoxPilot etc.)

  6. Vitim CallAuditor Solution provides recording and systematic monitoring of all conversations • Easily integrated into existing contact-center’s architecture • Simple and convenient interface • 30 channels in one recording station; • Audio format; *wav uncompressed or 16x compression; • MS SQL Express (database size up to 5 million recordings); • MS SQL Standard (database size up to 100 million recordings).

  7. Vitim ContactCenter Solution provides a functional contact-center at the price of a dial system • Operator’s workstation (AWP): registration, status, topical information, customer’s card • Administrator’s workplace: operator’s database, call recording, calls statistics, real-time monitoring, IVR… • Creation and edit of queues • Outgoing calls (consistent and predictive dialing) • Any other additional functions

  8. VITIM: Victory of IT Implementation “You can always rely on software, it’s just that some tasks you leave for yourself” - Polina Kachurina, Business Development Manager

  9. Thank You for Your Attention! Vitim OY was launched in Lappeenranta in 2010. Vitim OY is a software company. The personnel of the company has a wide experience in speech technologies – Voice Biometrics, Transcribing. The main goal of the company – to bringinnovative solutions in order to simplify common life, to solve everyday tasks easy and qualitatively. Vitim OY is also interested in R&D projects in Finland and Europe. Vitim OY is a partner of SpeechTech (Germany), University of Joensuu (Finland) and VTT (Finland). SpeechTech - a world leader in speech technologies applications for security solutions. University of Joensuu – one of the leading universities working with speaker authentication in the world. VTT - Technical Research Centre of Finland is the biggest multi-technological applied research organization in Northern Europe. VTT provides high-end technology solutions and innovation services.

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