Chaplaincy Review – Staff Satisfaction Survey 2014

1. Chaplaincy Review – Staff Satisfaction Survey 2014

2. Introduction • Survey of primarily ward staff • Randomly conducted • Concerned with quality of what we do and how it is perceived by ward staff

3. Method • Co-ordinating Chaplain requested ward managers to hand survey forms out to their staff • Rather random return • Some other staff members asked to complete a form

4. Results

5. Results When you ask a chaplain to support a particular patient or help with a particular issue, how would you rate the response time?

6. Results In their work with individual patients, how do you evaluate the contribution of chaplains?

7. Results 3. In your view, what is the chaplaincy service for 3a.They are part of the ward team

8. Results 3b. A model for compassionate care

9. Results 3c. Part of the hospital community

10. Results 3d. Being available to all

11. Results 3e. Listening to all kinds of worries

12. Results 3f. Resource for training

13. Results 3g. Providing religious services

14. Results 3h. Specialist input for the dying

15. Results 3i. Supporting Staff

16. Results 3j. Meeting religious and spiritual needs

17. Results 3k. Supporting carers and families

18. Results Making sure they have each patient's consent, chaplains sometimes undertake general ward visiting. How much do you think these visits contribute to the compassionate care provided by the ward?

19. Results Do you feel supported by the Chaplaincy Dept when caring for the needs of patients from different faiths and cultures?

20. Results The Chaplaincy uses trained and vetted volunteers to befriend patients. Generally how much do you value them as a resource for patient wellbeing?

21. Results Comments - Any Improvements • A more robust Muslim visiting service by Muslim Chaplin/Imam. • A more visible presence and awareness of what services etc are on offer would be good. We receive a phone call most Sundays asking if any patients would like to attend a service. On MAU our patients are usually too unwell. • No I think they do a very good job. • Catholic not to ask so many questions or ringing on call phone. Thank you. • If ward staff are requesting a chaplain there should be less questions regarding faith, church attendance etc. • Would like to see more of q4 and q6 • No improvements to be made, it is a very good service. • The service is very good, no other improvements. • Maybe trial run on coffee/tea afternoons through the week for the patient to attend away from the ward if well enough. • It would be useful if the chaplains could maybe give a non-formal chat to the nurses re: their role and the support they offer.

22. Results Comments - Any Improvements • I use the Chaplaincy service for patients (and for myself on occasion) and find the service very valuable. Patient feedback to me re: Chaplaincy services is extremely positive. • A visit on a Sunday if possible for those wanting it; maybe to take communion if Catholic etc or say a prayer together etc would be of value to those too unwell to attend the chapel. • A great resource available for all care/support needs for anyone in distress. Greatly helped me in a very difficult time. Very good with assisting in calming patients/families anxieties which leads to care and understanding being full-filled in a composed manner. • To. Catholic support only: Does it matter if a patient has been to church for a long time or not! They could have been house bound. If someone wishes to make their time to go to God right in their mind then shouldn't you be there to help them do that? • This service should be available regardless of a patient's attendance record; beliefs or ability to communicate.

23. Results • I general find chaplaincy very accommodating and accessible. I find xx in particular very helpful and friendly. • Sometimes out of hours, it can be difficult to contact chaplains. • I had a good experience from the chaplaincy dept. • Keep up the hard work that you all do so well. Thank you. • We have always found everyone from Chaplaincy team are always willing to help and visit when requested. Thanks. • A very helpful part of the team and valuable. • As a member of staff, I have also attended Sunday service, with and without patients. Volunteers on a Sunday so friendly and pleasant Comments - Any Improvements

24. Results Comments - Any Improvements • Maybe trial run on coffee/tea afternoons through the week for the patient to attend away from the ward if well enough. • Keep up the hard work that you all do so well. Thank you • We have always found everyone from Chaplaincy team are always willing to help and visit when requested. Thanks • A very helpful part of the team and valuable • As a member of staff, I have also attended Sunday service, with and without patients. Volunteers on a Sunday so friendly and pleasant. • Very responsive team, no matter what religion/faith/spiritual need. • Invaluable support delivered by the chaplaincy team, for patients; families and staff. I suspect that there is still a misconception that they "only do religion", but their other ?? Are vital too. More can be done to encourage staff to think about the non-clinical needs of patients, especially those who are ill or very anxious. • I feel some wards do not use the chaplaincy service as they may not be aware of their full potential. • Special Care Baby Unit. This is a unique environment people do not associate chaplaincy service with good news, as when they get home, it's then they think about baptisms etc. When I have used these services they have been excellent, compassionate and efficient. People's lives have been influenced by them. I cannot praise them enough. Thank you • Accessibility - regular visits

25. Conclusions • Generally staff found the service to be of a high quality • Staff found the service useful for their patients • Some staff described the service as very valuable • Recognition that the scope of chaplaincy was very broad – general visiting welcomed • Awareness some areas make little use of the service • No great awareness of support available to staff • Small degree of uncertainty about the service being helpful with the dying patient • Service needs to promote itself more

26. Recommendation • Need to provide more information for patients about service • Educate staff about what we can offer • Emphasise availability as a staff support