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Successfully Leading Change

Successfully Leading Change. Presented by: Gayle Capozzalo, FACHE Executive Vice President of Strategy and System Development Yale New Haven Health System Chairman-Elect American College of Healthcare Executives (ACHE). Presentation Overview. ACHE 2011 Update. Leadership for

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Successfully Leading Change

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  1. Successfully Leading Change Presented by:Gayle Capozzalo, FACHEExecutive Vice President of Strategy and System DevelopmentYale New Haven Health SystemChairman-ElectAmerican College of Healthcare Executives (ACHE)

  2. Presentation Overview ACHE 2011 Update Leadership for Healthcare Reform

  3. ACHE 2011 Update

  4. Mission, Vision and Values The vision of the American College of Healthcare Executives is to be the premier professional society for healthcare executives dedicated to improving healthcare delivery. The mission of the American College of Healthcare Executives is to advance our members and healthcare management excellence. The values are integrity, lifelong learning, leadership and diversity.

  5. A Brief Look at ACHE International professional society Serves more than 40,000 healthcare executives Established network of more than 80 chapters 2011 Revised Strategic Plan Prestigious FACHE® credential

  6. Leadership for Healthcare Reform…Successfully Leading Change

  7. What is Unique about Healthcare Leadership? • Values-based, mission-driven industry • Breadth of “customers” • Demand and supply dynamics for critical talent requires that leaders create climates that attract and retain top talent in a highly competitive market • Complexity and mix of independent constituencies requires higher levels of influence and consensus-building than most leadership roles

  8. The Perfect Storm

  9. The Triple Aim Better Health Better Care Lower Cost Source: Institute for Healthcare Improvement

  10. The Triple Aim • What It Will Take • New Care Models • New Business Models • A Commitment to • Equity and Diversity • New Assumptions • New Leadership • New Assumptions • Health care systems can be • sustained with modest • annual cost increases • There is enough capacity in • the system to provide • equitable, high-quality care • to all • Solutions to national • problems will be designed • and implemented at the local • level Source: Institute for Healthcare Improvement

  11. Evidenced Based Leadership Development Improved Leadership Improved Organizational Performance Improved Health Status Leadership Competencies Optimize the health of the public through leadership and organizational excellence Iterative Cycle Source: National Center for Healthcare Leadership

  12. Collaborative Leadership • Command & Control • Hierarchy • Decisions at Top • Financial Accountability • Status Quo • Consensus • Matrix and Small Groups • Everyone has Equal Authority • Many Performance Indicators • Slow Innovation • Collaboration • Organizational-wide Networks • Directed Decision-Making by Collaborative Leaders • Achieve Shared Goals • Creativity and Innovation

  13. Focus on 20 habits that can hold • you back • Emphasis on communication and • listening • Prescription for how to change • your behavior Collaborative Leadership Competencies “The leader of the past knows how to tell. The collaborative leader of the future knows how to ask.” Source: National Center for Healthcare Leadership

  14. Listening • The Exercise • To Do’s: • Focus • Don’t judge: Thank you • Is it worth it? • A Glaring Paradox • The skill that separates the Near Great from the Great

  15. Collaborative Leadership Competencies • Flexibility of focus • Embracing complexity

  16. Collaborative Leadership Competencies • Be a multiplier… • A genius maker • A talent magnet • A liberator • A challenger • A debate-maker • An investor

  17. Leadership Focus in the New Era • Putting the patient first • Unleashing innovation • Managing talent

  18. My Latest Book Picks

  19. Questions…. Presented by:Gayle Capozzalo, FACHEExecutive Vice President of Strategy and System DevelopmentYale New Haven Health SystemChairman-ElectAmerican College of Healthcare Executives (ACHE)

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