Introduction and course organization

1. Course: Quality Management MAS ETH MTEC Fall 2013 Dr. Andrew Kach Chair of Logistics Management Department of Management, Technology, and Economics Swiss Federal Institute of Technology Zurich Introduction and course organization

2. Content • The Chair of Logistics Management at ETH • Goals, content, and structure of the course • Course material • Grading

3. 1. The Chair of Logistics Management at ETH

4. Areas of expertise and research Markets Topics Supply Market Logistics Market Product Market *Strategy Networks Actors Relationships Suppliers Logistics Service Providers Customers Behavior Risk Activities *Innovation Purchasing and Supply Management Logistics and Transportation Management Business Marketing Management Supply Chain Management Sustainability Entrepreneurship

5. Our team works closely with managers and companies Teaching Research Industry projects • Degree programs in management at the ETH (MSc, MAS, MBA SCM) • Executive training (various Executive MBA programs) • Company-tailored in-house training (seminars and workshops with dedicated topics) • Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME, etc.) • Other teaching activities (e.g., "NetzwerkmanagementfürlogistischeProzesse") • Main research fields: • Purchasing and supply management • Logistics and transportation management • Business marketing management • Supplychainmanagement • Research approaches: • From basic research to mission oriented research • Collaboration with international partners • Duration: From months to years • Practical projects with companies from various industries • Ability to cover the entire process • Analysis, concepts, implementation, follow-up • Data collection, data analysis, interviews, workshops, facilitation • Duration: From days to months

6. Research activities: Strong ties with international collaborators Chair ofLogistics ManagementETH Zürich

7. The course team Dr. Andrew Kach • Office: WEV F 125 • Office hours: by appointment • Email: akach@ethz.ch Boris Zaremba • Office: WEV F 118 • Office hours: by appointment • Email: bzaremba@ethz.ch

8. 2.Goal, content, and structure of the course

9. General information • ECTS credit points for this course: 3 credit points • Prerequisites: Solid knowledge surrounding general management practices • MAS ETH MTEC (1st Semester, ElectiveCourse), MSc ETH SCM, Mobility, etc. • Schedule: Wednesdays 5 – 7pm, Room: HG E.41, 14 sessions

10. Course objectives • Broad survey of the topic quality management:From basic quality management theory to implementation • Emphasis on: • Clear and concise terminology • Structured approaches • Current research • Cases and insights from industry • At the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process.

11. Organization of topics

12. 3.Course material

13. All teaching material can be downloaded from our website • Downloads: • Handouts (Also posted on the course website mentioned below) • Assignments (Cases) • Additional readings to support the learning process • Please check our course website: http://www.scm.ethz.ch/teaching/Courses/FA13/QM/ • User: QManagement • Password: Qu@lit.13 All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here.

14. 4.Grading

15. Performance evaluation Course evaluation will be based on: • 4 or 5 case studies (depending on class size): • Individual performance (“Write ups”):Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated. • Group performance (“Group case”):Each case is also presented and analyzed by two (or three) groups of students.The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by email to the TA (Boris) prior to the beginning of the class (source files, no pdfs!). • Exam (Dec. 18, 2013) • If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam.

16. Example of how the case study presentation system works Case 1 Case 2 Case 3 Case 4 Group 1 Groupcase • Present solution • Submit slides • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups Group 2 • Group case • Present solution • Submit slides • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups Group 3 • Individual write-ups • Submit write-ups • Group case • Present solution • Submit slides • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups . . . . . . . . . . . . . . . Group n • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups • Individual write-ups • Submit write-ups • Group case • Present solution • Submit slides

17. Questions?