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Chapter 7 Emotions & Moods. Why Emotions historically excluded from study of OB?. Myth of rationality: Emotions viewed as opposite of rationality and should not be in the workplace Belief that any emotions are disruptive in the workplace. Individuals & Emotions. What are emotions?

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Chapter 7 emotions moods

Chapter 7Emotions & Moods

Why emotions historically excluded from study of ob
Why Emotions historically excluded from study of OB?

  • Myth of rationality: Emotions viewed as opposite of rationality and should not be in the workplace

  • Belief that any emotions are disruptive in the workplace

Individuals emotions
Individuals & Emotions

What are emotions?

  • Affect – covers a broad range of feelings that people experience

  • Emotions – intense feelings directed at someone or something

  • Moods – feelings that tend to be less intense, lack a contextual stimulus

Spectrum of universal emotions
Spectrum of Universal Emotions

  • Classifying Moods:Positive and Negative Affect

  • Mood States: General groupings of affective emotions

  • Positivity Offset: Generally, at zero input, people are in a positive mood

Sources of emotions and moods
Sources of Emotions and Moods

1. Day of Week and Time of Day

  • More positive interactions will likely occur mid-day and later in the week

    2. Weather

  • No impact according to research

    3. Stress

  • Increased stress worsens moods

    4. Social Activities

  • Physical, informal, and epicurean activities increase positive mood

More Sources (cont.)

5. Sleep

  • Lack of sleep increases negative emotions and impairs decision making

    6. Exercise

  • Mildly enhances positive mood

    7. Gender

  • Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions

  • Could be due to socialization

More Sources (cont.)

8. Age

  • Older people experience negative emotions less frequently

    9. Personality Predispositions

  • Most people have built-in tendencies (both in terms of emotions experienced and their intensity)

    10. Organizational & Cultural Expectations

  • Managers have a significant impact via their own example, conduct and the kind of climate they create

  • Experience, interpretation and expression of emotions differ greatly across cultures

Emotional Labor

Emotional Labor: When employees must express organizationally desired emotions during the interpersonal “transactions” on the job.

  • Felt emotions: Person's actual emotions.

  • Displayed emotions: Organizationally-required and considered appropriate for expression as part of one’s job duties.

    Emotional Dissonance: Employee must project one emotion while feeling another.

  • Surface Acting: Hiding one’s true emotions.

  • Deep Acting: Changing one’s underlying feelings.

Emotional Intelligence

Emotional Intelligence (EI):The capacity to recognize feelings in oneself and others, to manage emotions in ourselves and our relationships, and to motivate oneself (self-discipline).

Commonly used taxonomy of EI:

  • Self-Awareness

  • Self-Regulation

  • Motivation

  • Empathy

  • Social Skills

Business management implications
Business Management Implications

  • Leadership and Motivation

    • EI and people skills are at the heart of motivation and leadership

  • Interpersonal Conflict, Negotiation

    • EI and people skills are at the heart of creative problem solving

  • Customer Service

    • Customers “catch” emotions from employees, who “catch” emotions from their bosses, etc. (i.e., SRDH)

  • Creativity and Decision Making

    • Impact of positive emotions on both

  • Deviant Workplace Behaviors

    • The “dark side” (or “People are our biggest headache!”)

  • Emotional Competencies of Employees

    • “Make” (training & development) vs. “Buy” (recruit & select)?

  • Selection, Staffing and Training

    • Proper assessment and assignment matching is critical