Altai certification training operation maintenance
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Altai Certification Training Operation & Maintenance. Professional Services Altai Technologies Limited. Module Outline. AP Monitoring Firmware upgrade and factory default Issue checking Information collection for trouble shooting RMA. AP Monitoring. Wireless Performance Assessment.

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Altai Certification Training Operation & Maintenance

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Altai certification training operation maintenance

Altai Certification TrainingOperation & Maintenance

Professional Services

Altai Technologies Limited


Altai certification training operation maintenance

Module Outline

  • AP Monitoring

  • Firmware upgrade and factory default

  • Issue checking

  • Information collection for trouble shooting

  • RMA


Altai certification training operation maintenance

AP Monitoring


Altai certification training operation maintenance

Wireless Performance Assessment

  • Assessable Parameters

    • UP Time

    • RSSI

    • SNR

    • Link Throughput

    • Channel usage

    • Channel noise floor


Altai certification training operation maintenance

System Status (A8n)Status>System

Uptime shows total time since last reboot


Altai certification training operation maintenance

Radio Information (A8n)Status>Interface>Radio0>Status

  • Radio Info includes

  • Wireless Mode

  • Frequency

  • Tx Power (2.4GHz)

  • Mac Address


Altai certification training operation maintenance

Sector Information (A8n)Status>Interface>Radio0>Channel Usage

Noise Floor


Altai certification training operation maintenance

Network Statistics (A8n)

Status>Interface>ethernet>Statistic

Traffic info

  • Packet no.

  • Throughput (Kbps)


Altai certification training operation maintenance

Association Statistics (A8n)Status>Interface>Radio0>Association List


Altai certification training operation maintenance

Channel Information (A8n)Status>Interface>Radio0>Channel Usage


Altai certification training operation maintenance

Link Throughput (A8n)

You can enable the Iperf server in the “Tools” of A8n for link throughput test.

When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.


Altai certification training operation maintenance

AP Information (A8n)About

  • Version Info

    • Firmware version & built-time

    • MIB version

    • FPGA version (A8n)

    • Hardware version (A8n)


Altai certification training operation maintenance

AP Alarm Information (A8n)


Altai certification training operation maintenance

Channel Scan (A8n)

Tools>Channel Scan


Altai certification training operation maintenance

Up Time & Radio Info (A2)Status>System

Uptime shows total time since last reboot

  • Radio Info includes

  • Wireless Mode

  • Noise

  • Frequency

  • Tx Power (2.4Ghz & 5GHz)

  • Mac Address


Client statistics a2

Client Statistics (A2)

The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar


A association ap mode a2

Aassociation -AP Mode(A2)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.


A association bridge mode a2

Aassociation -BridgeMode (A2)

The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar


Altai certification training operation maintenance

AP Information (A2)Administration>About

  • Version Info

    • Firmware version & built-time

    • MIB version


Rogue ap detection

Rogue AP Detection

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.


Altai certification training operation maintenance

Channel Information (A2)Status>Rogue AP Detection


Altai certification training operation maintenance

Up Time & Radio Info (C1n)Status>System

Uptime shows total time since last reboot

  • Radio Info includes

  • Wireless Mode

  • Noise

  • Frequency

  • Tx Power (2.4Ghz & 5GHz)

  • Mac Address


Rogue ap detection c1n

Rogue AP Detection (C1n)

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.


A association ap mode c1n

Aassociation -AP Mode (C1n)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.


A association station mode

Aassociation -StationMode

The Stationassociation can be monitored by selecting 2.4G radio Association APunder the field of Status in the menu bar


Altai certification training operation maintenance

AP Information (C1n)Administration>About

  • Version Info

    • Firmware version & built-time

    • MIB version


Altai certification training operation maintenance

Firmware Upgrade and Factory Default


Firmware upgrade a8n

Firmware Upgrade (A8n)

Go to Administration -> Firmware Update to update the firmware

Browser


Software upgrade a2

Software Upgrade (A2)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively


Software upgrade c1n

Software Upgrade (C1n)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively


Altai certification training operation maintenance

AP Software Reset (A8n)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


Altai certification training operation maintenance

AP Software Reset (A2)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


Altai certification training operation maintenance

AP Software Reset (C1n)Administration>Factory Default

Reset to factory default configuration file

  • Following configurations will not be reset

  • IP Address

  • Subnet Mask

  • Gateway

  • DNS

  • 5GHz Bridge all configurations


Altai certification training operation maintenance

Hardware Reset

  • Hardware Reset

    • Reset to factory default without retaining IP address

    • Push and hold the reset button until the Power LED is off

Hardware Reset Button


Altai certification training operation maintenance

Issue checking


Collecting debugging information

Collecting Debugging Information

When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.

  • Check the power LED on the unit and make sure there is no power failure issue.

  • Check the Ethernet LED on the unit for any networking issue.

  • Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands

  • Check the network connection status with “ping” tool. Try to ping the network gateway,

  • ping devices inside the network and ping the internet with an IP address or with a host

  • name.

  • Check if the radio is still working by scanning the wireless beacons.


Altai certification training operation maintenance

Information Collection for Trouble shooting


Collecting debugging information a8n

Collecting Debugging Information (A8n)

Download Configuration Files

Download the configuration file then send back to Altai.


Collecting debugging information a8n1

Collecting Debugging Information (A8n)

Download Logs

Download all log files then send back to Altai


Altai certification training operation maintenance

Collecting Debugging Information (A2)

Capture all configurations of A2 on the web page then send back to Altai.

Like network configuration, VLAN setting, Wireless configuration…..


Altai certification training operation maintenance

Collecting Debugging Information (A2)

Copy the syslog information and phase to a TXT then send back to Altai


Altai certification training operation maintenance

Collecting Debugging Information (C1n)

You can upload or download the profile file from web page.

Download the configuration file then send back to Altai.


Altai certification training operation maintenance

Collecting Debugging Information (C1n)

You can check the system log by adding a system log server or on the web page directly.

Copy the syslog information and phase to a TXT then send back to Altai


Altai certification training operation maintenance

RMA


Altai certification training operation maintenance

Hardware Warranty


Altai certification training operation maintenance

HW T&C

  • Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller

  • Standard Extended HW period is 12 months

  • Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW

  • 1 week to inspect/reject product upon receipt, if defective

  • Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1

  • Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide

  • A TT no. will be provided to customer for reference


Altai certification training operation maintenance

TT Handling Procedures*

* Not applicable to C1


Altai certification training operation maintenance

Customer TT Form


Altai certification training operation maintenance

RMA (Except for C1n)

  • Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1)

  • An RMA no. will be provided to customer for reference

  • For out of warranty RMA, following terms need to be agreed by customer before sending back:

    • Cost of repair will be borne by customer

    • Exact cost of repair will be provided to customer in the form of quotation after pre-checking

    • A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found

  • Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days

  • Warranty period remains unchanged or for 3 months, whichever is longer


Altai certification training operation maintenance

RMA For C1n

  • The Customer shall request for RMA only when

    • there are collectively ten (10) or more failure units; or

    • the failure units can be returned with other Altai Product(s); or

    • the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units

  • Customer needs to complete TT form with self troubleshooting results completed in section E

  • Customer needs to wait for RMA number before shipping back to us


Altai certification training operation maintenance

RMA Handling Procedures


Altai certification training operation maintenance

TSS – TT Response Time


Altai certification training operation maintenance

Thank You


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