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Tenant Management Team at New Charter Homes

Learn about the history, setup process, and typical projects of the Tenant Management Team at New Charter Homes. Explore their relationships within the company, future plans, lessons learned, and top tips.

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Tenant Management Team at New Charter Homes

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Presentation Transcript

  1. New Charter HomesTenant Management TeamCo-regulatory Champions

  2. The Tenant Management Team • Belinda Jeffery • Vera Anderton • Sue Cox

  3. Objectives for the session • History of introducing TMT • The process of setting up the team • A typical scrutiny project • Relationships within the Company • The future • Lessons learnt & our top tips

  4. A History • Introducing the Resident Scrutiny panel • The steering group • Aims, objectives and standard documents • Resources for supporting the panel

  5. Getting started • Sharing the principle with staff, Board & GMT at NCH • Recruiting to the Scrutiny panel • The next step

  6. A typical scrutiny topic • What to scrutinise? • The process – Preparation • Desktop review • Reality check • Report writing • Monitoring outcomes • Information required & protocol

  7. Grounds maintenance • Planning • Desktop review • Example estates • Reality checking • Report writing

  8. Outcomes • Scrutiny outcomes • Monitoring recommendations • Environmental working group & Local Offers

  9. Relationships • Group Management Team • The Board • Staff • Structure

  10. The Future • Peer review • Co-regulatory Champion work • Positive scrutiny areas • Accredited programme for members

  11. LESSONS LEARNT FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST • Don’t duplicate your work, too many volunteers doing the same thing • can get confusing • Spilt people according to skills, have people doing what they are good at • and what they enjoy • Try not to leave anyone out, encourage the quieter people • Thank and inform everyone, including residents you have commissioned • to do work for you • Can’t prepare for the weather but give consideration to the time of year • Don’t let it go to your head!

  12. TOP TEN SCRUTINY TIPS FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST • Start with a steering group • Write your documents prior to starting any Scrutiny – • including your Terms of Reference, Role Profile & Code of • Conduct • Employ an independent Mentor • Work by time line graphs so you know where you are up to • Ensure your Scrutineers have skills & training required.

  13. Don’t do all the work as Scrutineers – use your resources, i.e. Resident Inspectors, mystery shoppers Ensure you have organisational buy-in Know your resources Ensure all Scrutiny is evidence based & that tenants have chosen it, you aren’t there to do what the Company wants you to do

  14. Celebrate

  15. Thank you for listening & participating www.tenantmanagementteam.org.uk

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