Managing technology and information
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Managing Technology and Information. Chapter 15. Learning Goals. Distinguish between data and information and explain the role of management information systems in business. List the components and different types of information systems.

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Managing Technology and Information

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Managing technology and information

Managing Technology and Information

Chapter 15


Managing technology and information

Learning Goals

Distinguish between data and information and explain the role of management information systems in business.

List the components and different types of information systems.

Outline how computer hardware and software are used to manage information.

Describe the networking and telecommunications technology and types of computer networks.

Discuss the security and ethical issues involving computer information systems.

Explain the steps that companies go through in anticipating, planning for, and recovering from information system disasters.

Review current trends in information systems.

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Information systems

Information Systems

Data – raw facts

and figures

Information –

knowledge gained

from processing data

Information

System –

organized method for

collecting, storing,

and communicating

information on operations

Chief Information

Officer –

executive responsible for

directing information

systems and operations


Components of information systems

Components of Information Systems

Computer Hardware

Computer Software

Telecommunications and Computer Networks

Data Resource Management


Types of information systems

Types of Information Systems

Operational Support Systems

Transaction Processing System

Process Control System

Management Support Systems

Management Information System (MIS)

Decision Support System (DSS)

Executive Support System (ESS)


Computer hardware

Computer Hardware

The tangible elements of a computer system

The components that store and process data, perform calculations

Input devices like the keyboard and mouse allow users to enter data and commands.

Storage and processing components consist of the hard drive and other storage components like flash drives.


Types of computers

Types of Computers

Desktop (Personal) Computers

Server

Mainframes

Supercomputers

Notebook Computers

Handheld Devices


Computer software

Computer Software

Programs, routines, and computer languages that control a computer

Operating System

Windows Operating System

Mac Operating System

Application Software

Microsoft PowerPoint

Quicken


Computer networks

Computer Networks

THE INTERNET

Local Area Networks (LAN)

Wide Area Networks (WAN)

Wireless Local Networks

Intranets

Virtual Private Networks (VPN)

Voice over Internet Protocol (VoIP)


Security issues

Security Issues

E-Crime

Computer Viruses

Worms

Trojan Horses

Spyware


Ethical issues affecting information systems

Ethical Issues Affecting Information Systems

Use of information systems by employees and vendors:

Personal Use

Privacy

Organizational use of information:

Employment records

Employee monitoring


Disaster recovery backup

Disaster Recovery & Backup

Natural Disasters

Power Failures

Equipment Malfunctions

Software Glitches

Human Error

Terrorist Attacks

The most basic precaution – Backup.

90% of firms that sustained a loss of critical data went out of business within two years.


Information systems trends

Information Systems Trends

The Distributed Workforce

Employees who work in virtual offices

Application Service Providers

A firm that provides computers and application support

On Demand, Cloud, and Grid Computing

Renting software time


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