Process Based Mission Assurance Knowledge Management System

1. Mission Success Starts With Safety P B M A Process Based Mission Assurance Knowledge Management System Overview and Development Status A web-based resource providing critical resources, tools best practices, and lessons learned for NASA project teams http://pbma.hq.nasa.gov NASA Quality Leadership Forum Port Canaveral, Florida March 5, 2002 Protecting the Public, Astronauts and Pilots, the NASA Workforce, and High-Value Equipment and Property

2. The PBMA-KMS Overview • Web-based resource http://pbma.hq.nasa.gov • PBMA-KMS Goal: Provide information to the NASA community related to planning and implementing life-cycle safety, risk management and mission assurance activities • Supports NASA SMA managers, subject matter experts and their NASA program and project customers • Supports multiple NASA objectives: • Safety and mission assurance/success • Knowledge management • Risk management • Enables mission success knowledge management • Key knowledge access (right information/right place/right time) • Knowledge capture: explicit (documented) & tacit (corporate/tribal) • Knowledge sharing & reuse • Work groups and collaboration

3. PBMA-Knowledge Management System • What it Contains • Policies • Procedures • Guidelines • References • Links • Processes • “Video Nuggets” (subject matter experts) • Best Practices • Lessons Learned • Case Studies • Tools/Techniques • Contacts • Whom it Serves • Program Executives • Program Managers • Project Managers • SMA Community • Independent Assessment Teams • Systems Management Offices • NASA Domestic & International Partners • NASA Contractor Community • What it Does • Serves as a Mission Success Yardstick • Assists in Planning • Assists in Conducting IA’s • Informs • Networks/Connects • Documents • Enables • Trains • Educates

4. PBMA Framework (Home Tab) Formulation Implementation PBMA Integ. Test Project Phase Elements Pgm Mgmt Concept Devel. Ops Acq. HW SW Mfg 1.1 2.1 3.1 4.1 5.1 6.1 7.1 8.1 Policies(Rules & Req.) 2.2 3.2 5.2 7.2 8.2 1.2 4.2 6.2 Plans 8.3 2.3 3.3 4.3 5.3 7.3 6.3 1.3 Processes 3.4 7.4 8.4 1.4 6.4 2.4 4.4 5.4 Controls 2.5 3.5 7.5 8.5 1.5 4.5 6.5 5.5 Verification Each cell contains video-nuggets, text, links Home

5. Functional Tabs (operational modes)

6. Program Profile Mode Home Tab Highlights • Project life-cycle indexed guide to assurance process definition and implementation • Provides head-start for program/project managers in developing critical safety and mission assurance planning documents • Provides “fingertip benchmarking” capability, i.e., a window on how other NASA project managers have implemented assurance processes • Provides access to descriptions of safety, mission assurance, and risk management processes employed on past and present NASA programs

7. Tutorial Mode Work Group Mode Tab Highlights-cont. • Introduces first-time users to the PBMA-KMS concept and all of its various components and functionalities, including a site map and index. • Enables the creation and implementation of password protected work groups or “communities of practice.” • Enables document management, announcements, work group links, shared calendars, action-tracking, work group polls, threaded discussion, members list, e-mail notification

8. Best Practice Mode Lessons Learned Mode Tab Highlights-cont. • Provides immediate access to NASA best practice assurance planning documents (e.g., Quality Assurance Plans, Risk Management Plans, Software Assurance Plans, System Safety Plans etc.). • Contains a vast library of documents from across the Agency representing virtually every NASA center, • Addresses life-cycle SMA planning needs from the earliest concept development to operations and disposal. • Contains over 200 plans, process and procedure documents, handbooks, manuals, requirements documents, tools and techniques, and more. • Documents and links provided by NASA Center Directors in response to a call letters issued in October 2000 and April 2001 by the Associate Administrator for Safety and Mission Assurance. • Provides links to NASA, US government (public domain), and worldwide aerospace, lessons learned web sites.

9. Wizard Mode Maturity Assessment Mode Tab Highlights-cont. In Development – June 2002 Target • "Build-a-Plan" Wizard – supports program/project and SMA managers in developing safety and mission assurance plans • "Acquisition Wizard" - supports program/project manager in developing indexed assurance, and risk management acquisition language text usable "as is" or tailorable to a specific procurement or acquisition. • Development in cooperation with Quality Leadership forum and others. • Provides gap analysis and benchmarking capability for: • SMA Planning Documents • SMA Implementation Planning • Project Team Maturity • Individuals • Development in cooperation with APPL <<<<<< On Hold >>>>>>

10. Implementation Schedule - PBMA Initial Operability - March 2001 - Preview & Workshop at Assurance Technology Conference, Glenn Research Center - May 2001 • Community of Practice Workshop – September 2001 Completed deployments: GRC on 10/16 & 11/19-20, GSFC on 11/14, ARC on 12/05-06 SSC on 12/11, MSFC-SLI on 12/10 Upcoming deployments: JSC on 1/23-24/02, LaRC on 2/05-06/02, MSFC on 02/19-20/02, JPL on 2/26-27/02, DFRC on 02/28/02 NASA HQ/TBD, KSC/TBD

11. http://pbma.hq.nasa.gov- content rich - easy access - intuitive navigation - it’s free and available now !…………Check it out “If you want to teach people a new way of thinking, don’t bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.” - Buckminster Fuller !

12. BACKUP CHARTS

13. Growth in Work Groups NASA Office of Safety & Mission Assurance Sponsored KMS Working Group Membership Community of Practice (work group) growth rate in members since August 2001:

14. The PBMA-KMS Web-Based Resource From: "STRICKLER, EMILY R. (JSC-ER) (NASA)" <emily.r.strickler1@jsc.nasa.gov> To: "'snewman@hq.nasa.gov'" <snewman@hq.nasa.gov> Subject: PBMA Site Info Date: Tue, 15 Jan 2002 13:10:42 -0600 X-Mailer: Internet Mail Service (5.5.2653.19) I accessed today for the first time the Process Based Mission Assurance web site. What an excellent site! I support the JSC Chief Engineer on several systems and software activities, and this site will be a great resource. I noted that under "Best Practices", then under "Project Management" then under "Other Prg Mgmt Docs" you listed the JSC GFE Project Management work instruction. I was the lead for developing this document and wanted to send you the current baseline, since I noted you had a working draft version. I apologize for the large file, but wanted to get you the baselined document. Thanks, Recent User Comment (emphasis added)

15. PBMA-KMS Conceptual Foundation • Provides a mission success management framework Themes: program-project management life cycle / systems thinking /recurrent risk management behavior / reuse of knowledge / safety & mission success driven • Consolidates safety, assurance, and risk management elements into an integrated project life-cycle systems engineering (7120.5A) context • Supports NASA SMA managers, subject matter experts and their program customers • Enables mission success knowledge management • key knowledge access (right information/right place/right time) • knowledge capture: explicit (documented) & tacit (corporate/tribal) • knowledge sharing & reuse • work groups and collaboration

16. Current Partnerships • Center-based PBMA Champions • NASA Knowledge Management Working Group • NASA-wide SMA Organizations • NASA Procurement Office • NASA Academy of Program & Project Leadership (APPL) • NASA Quality Leadership Forum • NASA CI (Hardware/Software Interoperability) • Design for Safety (Engineering Complex Systems) • International Council on Systems Engineering (INCOSE) • Knowledge Management Consortium (local government / university / industry partners)

17. Prospective & Expanding Partnerships • Chief Engineer • Systems Engineering Working Group • Systems Management Offices • Center-based Engineering Organizations

18. Key Briefings • Chief Engineer’s Office (November 20, 2001) • Engineering Complex Systems (ECS) (formerly Design for Safety) Dec 5/6 Ames Research Center • NASA/Knowledge Management (KM) Working Group (December date TBD) • Program Management Council Working Group (PMCWG) / Systems Management Office (SMO) Meeting  at JPL the week of Jan. 21 • RAMS (January 29, 2002 – Seattle) • CQSDI (March 4-5, Cape Canaveral) • Joint NASA/ESA Safety Conference (June 2002)

19. Note: Over 110 video nuggets currently operational Ongoing Development-1 • Video Nugget Recording / HQ Oct 15-17 • Procurement • AA/Office of Procurement, Tom Luedtke • Procurement Policy Analyst, Jeffery Cullen • Training& Development • APPL Director: Ed Hoffman • APPL Program Manager: Tony Matura • Office of Safety & Mission Assurance • Orbital Debris, Wayne Frazier • Nuclear Payloads, John Lyver • Information and Data Security, Mike Card • GSFC • EEE Parts, Mike Sampson

20. Ongoing Development-2 • Video Nugget Recording / Nov 13-15 / GSFC • Software Assurance, V&V, Metrics: Linda Rosenberg-- • Systems Management: Rich Day • GSFC CIO: Milt Halem • Project Management: Jim Barrowman (GSFC Retired) • Systems Engineering: Mike Bay • SS Operations: William Worrall • Stories on Small Explorer Systems Engineering and the WIRE Failure and Recovery: Dave Everett • Project Management: Ron Browning (GSFC Retired) • Space Operations: Mike Cully (Swales) • EEE Parts / Tin Whiskers Story: Mike Sampson • Benefits of using the NASA LLIS on HESSI: Dennis Lee • Resources Management Perspective: (Richard Weiss--Boeing) • Design Rules: (Rich Katz) Preliminary Listing & Subject Area

21. PROJECT / SYS ENG LIFE-CYCLE PBMA LIFE-CYCLE THEMES Formulation Implementation Safety Risk Management Mission Assurance