Ten-Minute Training Topics Program

1. Ten-Minute Training Topics Program

2. Introduction • Our safety hotline clients receive reports about certain drivers who have been observed making “risk taking” maneuvers. • Since our program is focused on training, not blaming, we attached one page safety reviews to help focus the manager and driver on proper driving tips. • During 2002, several clients asked us to develop additional materials to fulfill two distinct purposes: • Provide a more in-depth review of common driving issues to help drivers with multiple complaints. This would give them something with more “substance” and provide a “fresh” look at these common issues. • Provide ongoing training for those drivers not otherwise affected by the hotline program. By delivering a monthly driver training package the program could help drivers avoid getting complaint reports in the first place. Proprietary and Confidential

3. Introduction • Since May 2003, SafetyFirst distributes a driver training package to all enrolled clients on a monthly basis. • Driver training is one of the most important fleet safety practices that you can use to help protect your drivers from injury. • While our Motorist Observation Reports highlight specific drivers who may need urgent assistance, we feel that ALL drivers can benefit from a monthly reminder of proper driving practices. • The program is designed to be supportive of other, pre-existing driver training programs, not to replace them • The program was made to enable clients to choose their own best way of delivering the training – classroom, tailgate talks, distribution of handouts as payroll stuffers, etc. • The program provides driver supervisors with a second set of tools to help “at-risk” drivers “get back on track” with their own safety performance Proprietary and Confidential

4. Program Details • We have prepared a series of training topics that can be used for short safety talks, classroom presentations or may simply be distributed to drivers for their review. • The topics focus on types of collisions and the safe driving practices that are commonly recognized to help avoid these collisions. • Some of the topics include: • Drowsy Driving, • Intersection Collisions, • Distracted Driving, • Following Too Closely, • Driving Too Fast for Conditions, • Driving in Rain and Fog, • Pedestrian Collisions, and • Red Light Running. Proprietary and Confidential

5. Program Details • The topics are delivered by email. The packets include: • A “how to” guide for managers on preparing safety talks to small groups • A one page (double sided) handout for drivers to read during or after a presentation on the topic. • These can be distributed to employees in lieu of a formal meeting, but we strongly encourage face to face meetings whenever possible to assure that the message is conveyed that management cares about safety and wants safe performance from employees. • A safety “mini-poster” for the company bulletin board (8.5 inches by 11 inches in size). • The poster is attached to the driver handout sheets in case these are simply distributed to the employees, and to further reinforce the essential elements of the topic. • A Manager’s Supplement that provides additional information tailored to the manager: • Enables the manager to be perceived as “expert” by drivers since he/she may offer additional insights into the issue • Encourages the manager to review and align their policies with the driving issue (ie. cell phone policy in place and enforced?) • Engages the audience by offering news stories related to the issue. • Power Point presentations to facilitate classroom sessions (two versions – colorful graphics and one with no graphics that is easy to photocopy) Proprietary and Confidential

6. Program Details • As the topics are delivered, they are also added to our archival library. • The library is available for active safety hotline clients who need to access older topics for driver training purposes (training that arises from Motorist Observation Reports). • The training topic library includes all topics published since May 2003 – that’s more than 60 topics! • The library is part of a larger online fleet safety resource center that includes: • Published journal articles written by our team • Fleet safety presentations that have been made during conferences and seminars by our team • Collision Countermeasures (the driver safety sheets we send based on Motorist Observation Reports) and supporting power point presentations • A reference and support library of documents designed to help our clients with the administration of the hotline program Proprietary and Confidential

7. Frequently Asked Questions • Q. Can I share these with family members? • Absolutely. Many of the topics apply to how we drive our personal cars, too! • Q. Can I share these with other companies? • We provide the training topics to you for your participation in our “Safety Hotline Service” or our “E-Driver File” database – other companies who are not members should not be given these documents; however, they may purchase a subscription to the topics program. • Q. How do I access the Technical Library at “My SafetyFirst”? • If you do not have your ID or Password to access our web site, call us with your company name and contact information (for confirmation purposes) and we will get you set up right away! Proprietary and Confidential

8. Frequently Asked Questions • Q. Do you have these topics for Workers Compensation, Fire Safety and other areas? • At the request of several clients, we did produce topics on “Falls” and “Protective Footwear”. • In the future we may produce others on related safety topics – we ultimately work on topics based on client suggestions, so let us know what you need! • Q. What about languages other than English? • We did produce a topic in Spanish, but got very little response from that test. • At the present time we are not translating our Topics into French-Canadian or Spanish, but will consider doing so if there is enough demand to justify the substantial extra expense. Proprietary and Confidential

9. Summary • Remember the goal of the hotline program is to use negative reports to coach drivers into improving their habits and behaviors to reduce accidents and injuries. • The program’s principal value lies in motivating employees to continue driving safely, avoiding crashes and presenting a positive image of your company to the public. Proprietary and Confidential

10. Where Can I Get More Help? • SafetyFirst employs a team of dedicated professionals to help you make the program a success. • Every client has a dedicated point of contact at SafetyFirst • Our operations center manager and her supervisors are available during normal business hours (Eastern Time Zone) • Special Account Executives and Account Managers are on staff to assist our multiple location accounts. • You can contact us by calling our toll free number – 1-888-603-6987 • We also have many resources available at our web site – www.safetyfirst.com • Client Reference and Support Library • Published Safety Articles • Technical Presentations • Ten-Minute Training Topic Archive • Customer Satisfaction Surveys • Ad-Hoc Report Creator • Specialty Reports and Download Center Proprietary and Confidential