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We said success looks like…..

Technical Committee ABP Club Meeting Presentation Presented by : Alan Morgan, Dave Shepherd, Phil Gledhill & Karen Nutt 2008.06.19. Presentation Agenda  Overview Achievements to Date  Launch of New Technical Website  Ask the Panel. We said success looks like….

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We said success looks like…..

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  1. Technical Committee ABP Club Meeting PresentationPresented by: Alan Morgan, Dave Shepherd, Phil Gledhill & Karen Nutt2008.06.19

  2. Presentation Agenda Overview Achievements to DateLaunch of New Technical Website Ask the Panel

  3. We said success looks like….. • Effective operating model  • “Can do” working together culture  • Escalation process  • Robust customer interaction framework  • Transparency  • Improve overall communications  • Service Desk – review (in progress)  • Delivering solutions ? • Our customers decide!

  4. Published Documents ExampleWork in Progress Report

  5. Published Documents ExampleCase Management – Process flow

  6. Re-launch Technical Web Site

  7. Ask the Panel withDave, Phil & Alan

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