You said we did
This presentation is the property of its rightful owner.
Sponsored Links
1 / 8

You Said – We Did PowerPoint PPT Presentation


  • 35 Views
  • Uploaded on
  • Presentation posted in: General

You Said – We Did. You said:. I would enjoy having more department 'get to know you' type functions. I would like to get to know my fellow MCs; however, I am a mother and cannot do functions in the middle of the night like the younger group of MCs that work here.'. We did:.

Download Presentation

You Said – We Did

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


You said we did

You Said – We Did

You said:

I would enjoy having more department 'get to know you' type functions. I would like to get to know my fellow MCs; however, I am a mother and cannot do functions in the middle of the night like the younger group of MCs that work here.'

We did:

  • Minigolf at Castle Hill in October’2013

  • Summer kick off picnic at Alga Norte Park in June’2014


You said we did1

You Said – We Did

You said:

Have an Information booth that they could go to before the get in the turnstiles

We did:

  • Staffed Tike Hike greeter as a trial during Spring Break’2014

  • Continued staffing Guest Services queue director during busy periods


You said we did2

You Said – We Did

You said:

Would like to know about other department openings.

We did:

  • Posted LLC job openings on Chatter in 2013

  • Posted LLC job openings on new break room monitor in 2014


You said we did3

You said:

You Said – We Did

Training needs to be more effective. I believe if we can get accurate SOPs and Competencies then training would be in tip top shape. We also need to have our

trainers in tip top shape so that our new MCs can grasp all concepts of the park, yet have fun and create memorable experiences for children and our park guests.

We did:

  • 2014 SOPs and competencies were revised by January 2014

  • OJTs attended Admissions “Train the Trainer” course in Spring’2014

  • OJTS attended HR “Train the Trainer” course in Spring’2014

  • Department Orientation had Child Interaction section included in June’2014


You said we did4

You Said – We Did

You said:

More training when it comes to ticket window at the water park specially refunds and membership upgrades. thanks.

We did:

  • Increased training time at Ticket Booths from 6 hours to 10 hours

  • Revised Water Park Ticket Window SOP and Competency

  • Created permanent full time Water Park Lead position to oversee Water Park training

  • Created permanent full time Admissions Coordinator position to oversee department training and paperwork.


You said we did5

You Said – We Did

You said:

Computer equipment (some dinosaurs still exist),

We did:

  • Cash office desktops replaced in June’2014

  • All Dell Point of Sales replaced by brand new Odysse tills in May’2014


You said we did6

You Said – We Did

You said:

Being more informed about rules of the park when first starting the job, such as being provided with a packet of park information so that way new employees can better answer guests questions that are commonly asked.'

We did:

  • Starter packet provided to all new MCs in Department Orientation


You said we did7

You Said – We Did

You said:

Iwould change the outfits because they are very outdated, they should be more current

We did:

  • Cabana Hosts received new uniforms for 2014 season


  • Login