1 / 8

An introduction to RPA within NHS corporate services July 2019

An introduction to RPA within NHS corporate services July 2019. Introduction to Robotic Process Automation (RPA).

glisson
Download Presentation

An introduction to RPA within NHS corporate services July 2019

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. An introduction to RPA within NHS corporate servicesJuly 2019

  2. Introduction to Robotic Process Automation (RPA) RPA is software which uses the notion of virtual workers, to perform repetitive administrative tasks or processes which would otherwise be completed by humans. RPA can be seen as the first step in automation for an organisation. What can RPA do? What are the benefits? • Works 24/7/365 Navigate Enter data Copy/Paste • Fast and effective • Scalable Interact with systems Log in/out Link to APIs • Cost effective – equivalent to 8 WTE’s • “Out of the box” solutions with no coding required An introduction to RPA within NHS corporate services

  3. Virtual workers and RPA Virtual workers can be thought of as virtual employees. They can prioritise workloads, send emails and handover tasks to other virtual workers or human workers to complete. They can work unattended (i.e. on a server) or when triggered by a human. Unattended Attended • Virtual workers sit on every user’s desktop or endpoint device. • Ratio of 1:1 for virtual workers : humans. • Intended to automate part of a process or certain tasks • Can be useful if processes are not stable or require decision making at certain points. • Virtual workers are scheduled/triggered without humans and work independently. • They sit within a local or cloud based infrastructure, giving capacity flexibility. • Generally a virtual worker would operate within its own segregated work area on a PC or endpoint device. • Intended to fully automate a single process from end to end, but can also include “hand-offs” with human operatives. An introduction to RPA within NHS corporate services

  4. A demonstration of RPA… An introduction to RPA within NHS corporate services

  5. What type of processes are suitable for automation? Whilst RPA can create intelligent automations, virtual workers do not have the cognitive capacity of a human worker. Hence, they are only useful at automating tasks which exhibit certain characteristics. Digital As the worker is virtual, the task to be automated should be close to 100% digital. Stable The process to complete a task should be stable to prevent regular modifications to the automation. Mature Possible exceptions and problems arising from completing the task should be known and documented. Rules based Virtual workers cannot think for themselves, hence they need to follow set rules and principles. Repetitive Virtual workers are significantly faster than human equivalents hence repetitive tasks are well suited Simple decision points Virtual workers can handle IF/ELSE conditions however complicated decisions can be difficult to automate. Important to business Processes which do not add value to the business often remain that way after automated. High volume Combined with a repetitive process, enable virtual workers to generate a strong return on investment. An introduction to RPA within NHS corporate services

  6. Viable processes for RPA Data migration Link ESR and TRAC High Invoice processing Month-end reporting Catalogue management Payroll Ease of Automation Order to receipt Staff offboarding Staff onboarding LOW Clinical coding LOW High Benefits from Automation An introduction to RPA within NHS corporate services

  7. In conclusion….. • RPA can be used to deliver on CIP targets and reduce burden of repetitive processes on staff • Be clear on ambitions and aims before commissioning a supplier and ensure the process is appropriate • Consider a proof of concept and the potential financial investment this may require • Utilise Supplier skills for early stages but look to build STP / ICS shared development expertise and capabilities over the longer term • Cloud based solutions which can be procured effectively an efficiently through G Cloud Frameworks • As RPA automations are digital objects, they can be readily shared with other providers and NHS I will support and encourage trusts to share developments and knowledge An introduction to RPA within NHS corporate services

  8. nhsi.corpservices@nhs.net An introduction to RPA within NHS corporate services

More Related