Cisco IP Phone 7960

1. Cisco IP Phone 7960 Welcome to the NVCC IP Phone 7960 Basic Features & Operations Overview Cisco IP Phone 7960… Combining new-world functionality with the familiarity of a traditional analog phone… Click to Advance Slides.

2. Cisco IP Phone 7960 • Basic Call-Handling Features • Support of specialized or advanced Telephony Features that can extend and customize your Basic Call-Handling capabilities • Shared Voice Communication operations on the same NVCC data network that your computer operates on • Online Help System Full-feature Telephone System that provides you with…

3. Cisco IP Phone 7960 Basic Calling Handling Features • Placing Calls (Handset, Speaker & Headset options) • Answering Calls • Ending Calls • Placing Calls on Hold • Redialing Most Recent Calls • Volume Control & Muting Calls • Transferring Calls • Forwarding Calls • Conference Calling • Redirecting Calls • Storing & Retrieving Parked Calls • Call Pickup (Within & Outside Your Group) . Call History (Using Directories to Dial Calls)

4. Cisco IP Phone 7960 Advanced Telephony & Extended Call Handling Features • Voice Mail Message Service • Access to other online data base Information Services(Calendar, Travel, Weather, NVCC IT Helpdesk & NVCC Departments) • Call History Logs (Missed, Received & Placed Calls; Corporate Directory)

5. Cisco IP Phone 7960 Shared Voice Communication & Data Network System Features • Access specialized Web-based Services ●Online Help System to obtain information about phone features, buttons, softkeys, & menu items from phone

6. Cisco IP Phone 7960 Basic Software/Hardware Features • On-Hook vs. Off-Hook • Lines vs. Calls • LCD Phone Screen • Call Icons & Call State Icons • Hardware Buttons & Directories • Softkey Buttons/Telephony Features

7. Cisco IP Phone 7960 On-Hook vs. Off-Hook • Phone handset is resting in the cradle • No calls are active • There is no active dial tone • You may enter or choose phone number prior to activating a call • On-Hook icon appears next to available phone line On-Hook Feature Off-Hook Feature • Phone handset is lifted from the cradle • Speakerphone maybe active • Active dial tone present • May use feature to answer incoming calls • Off-Hook icon appears next to appropriate phone line

8. Cisco IP Phone 7960 Understanding Lines vs. Calls • Lines support calls. They are the linked channels that allow phone calls to reach their destinations. • One line can support multiple active calls. The default number for active calls per line is 4. • You have as many lines as you have phone numbers. The system can support up to 6 lines per phone. • Use the programmable buttons to set and access lines. • The Cisco IP Phone 7960 can support a maximum of 200 calls at a time. Programmable Buttons

9. Cisco IP Phone 7960 LCD Phone Screen Features (During “Active” Call) Primary Phone Line Number Call Activity Area Primary Phone Line Display/Icon Status Line “More” Softkey Button Highlighted calls displayed in darker font Checkmark appears next to selected calls Softkey Buttons

10. Cisco IP Phone 7960 Understanding Call Icons & Call State Icons • The Cisco IP Phone 7960 displays icons to assist you in determining the state of a call (i.e.; on hold, ringing, connected, etc.). • A call state icon appears in the call activity area next to a specific call.

11. Cisco IP Phone 7960 Types of Call States & Call State Icons • Connected Calls • Incoming Call/Ringing Call • Outgoing Call/Ringing • Call on Hold • Outgoing Call/Busy Line • Remote-in-use Example of Call State

12. Cisco IP Phone 7960 Hardware Buttons & Directories • Speakerphone – allows for use of phone in speakerphone mode • Headset – allows for use of phone using headset • Mute – used to block out caller environment noises • Volume – used to set voice volume levels of calls • Messages – allows access to Voice Mail Services • Directories – allows access to Missed, Received & Placed Calls and Corporate Directories • Settings – allows for LCD, Ring Type, etc. to be setup • Services – allows access to web-based information (Travel, etc.) • Navigation – allows user to scroll through calls and menus • Programmable – used to configure and select phone lines • Help – allows for access to instant online real time help information • Foot Stand – allows for the angle of the phone base to be adjusted

13. Cisco IP Phone 7960 4 Softkey Buttons/Telephony Features • Softkey buttons appear on the bottom of the LCD phone screen plate • Softkey buttons correspond to the softkey options that appear along the bottom of the LCD phone screen • Use softkey buttons to assist in redialing, forwarding, transferring, etc. calls. (See List of Softkey Buttons) • Softkey options can change depending on the call state, line state and other factors • Press the softkey “more” to gain access to additional softkey options

14. Cisco IP Phone 7960 Hardware Features LCD Screen Handset/Light Strip Programmable Buttons Foot Stand Button Softkey Buttons Volume Control Buttons Keypad Head Set Button Speaker Phone Button Mute Button

15. Cisco IP Phone 7960 Hardware Features cont’d…. Phone Model Type Some phone tasks vary depending on whether the phone is on-hook of off-hook. Messages Button Directories Button Online Help Button Settings Button Up/Down Scroll Buttons Services Button

16. Cisco IP Phone 7960 Please refer to the online TAC Phone Training Web-site at www.nvcc.edu/phonetraining for access to additional instructional information (including Step-by-Step online interactive and or Quick Reference instructions).