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Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting

Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting. Stratus Video. Connect to a live interpreter in less than 30 seconds. Dan Gatti Tony Bradshaw. 1. Objectives. Technology will always improve skills of interpreters

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Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting

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  1. Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting Stratus Video Connect to a live interpreter in less than 30 seconds. Dan Gatti Tony Bradshaw 1

  2. Objectives • Technology will always improve skills of interpreters • This presentation will make you aware of new technology and impact on healthcare • How can on demand video can help meet the register of the patient • Not all video is the same • How does the cloud help interpreters? • What is available in social networking to improve skills? • Are they secure? • How do we take the mystery out of technology? • Establish standards, train and educate interpreters. • How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting? • What are the issues/ best practices for interpreters adapting new technology? • How do supervisors work with hospital administrators and IT departments? • Privacy, security and network integrity become very important. • As they strive to be HIPPI compliant. 2

  3. Language Service Provider Market 26,000 companies - $13B revenue 65% have between 2 and 5 employees 25% have between 5 and 20 employees Source: Nataly Kelly-Common Sense Advisory

  4. Interpreting Dynamics • Largest cost is scheduled interpretation (in person) • Typically 2 hours plus travel • Over the Phone (OPI) largest volume. • Specialized phone with two handsets • Difficult to meet the register of the patient • Video Remote Interpreting (VRI) requires skill and training • Medical terminology much more difficult • Training, More Training, Practice, Practice, Practice • How do we take the mystery out of technology? • Establish standards, train and educate interpreters. • How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting? • What are the issues/ best practices for interpreters adapting new technology? • How do supervisors work with hospital administrators and IT departments? • Privacy, security and network integrity become very important. • As they strive to be HIPPI compliant. 4

  5. Technology TodayNew Terminology (Something as a Service) • What is a Cloud? • Google Mail • All kinds of Devices connect to the cloud • Doximity • social network for healthcare professionals • WebMD • Timely health and medical information 5

  6. IT Challenges • Wireless everywhere • Public and Private • Virtual Private Networks (VPN) • Security • Encryption • HIPAA • iPads • Video • Legacy devices • SIP • H.323 • Firewalls Network Engineer opening Firewall “Hey You, Get off of my Cloud” 6

  7. Changing Technology Shapes the Industry • There are all types of technology providers including: • Language Service Providers • Processor manufactures like Intel • Computer companies like IBM, HP, Dell • Audio Visual providers (AV)like Williams Sound • Telecommunications companies like AT&T or Verizon • Networking companies like Cisco and Juniper • Video Phone companies Polycom and Tandberg • Video Remote Interpreting companies like Stratus Video • System Integrators like Cerna • Modality companies like GE, Siemens 7

  8. ODI- On Demand Interpreting Connect to a live interpreter in less than 30 seconds. 8

  9. Stratus Video a ZVRS Company • Process 40,000 Video Calls Every Day • 50,000 active users on the network • 400+ Certified Interpreters (ASL, Spanish & Portuguese) • 24X7X365 • On-Demand • Connects to Live Interpreter via Video in less than 30 seconds • Supports any platform • iPad, Tablet, PC, Mac, iPhone, Android • All Legacy Video Phones, Polycom, Tandberg, Lifeline • Leveraged ZVRS’ video technology • Industrial strength redundant Video Telephone Network • Just like Verizon and AT&T • 54 Million Video Calls Per Year 9

  10. Software Works Across All Common Platforms • PC or MAC • iPhone and iPad • Smartphone and Tablet • Polycom and other Video Android Rolling Cart Connect over Wi-Fi, 3G, 4G or LAN 10

  11. Bedside Technology ODI interpretation • Intelligent Monitors • Audio Visual providers (AV)like Williams Sound • Telecommunications companies like AT&T or Verizon • Networking companies like Cisco and Juniper • Video Phone companies Polycom and TandbergIntelligent Monitors iPad or Tablet • Intelligent Monitors at bedside • Access your patient record • See medication • Order from pharmacy • Select food • Internet access • Interpretation available 11

  12. Every device should connect the same way! Call Flow for VRI and OPI 1 Patient Doctor/Nurse Other VRI Interpreters OPI Partner 2 ASL Interpreters Other Languages Spanish Interpreters OPI Interpreters Stratus ASL Interpreters Stratus Spanish Interpreters 12

  13. Hospital Call Center Overflow from Call Center 1 Patient Doctor/Nurse Video Call Center 2 Other VRI Interpreters OPI Partner 3 ASL Interpreters Other Languages Spanish Interpreters OPI Interpreters Stratus ASL Interpreters Stratus Spanish Interpreters 13

  14. What to expect from VRI Interpreter Features 1. Name and identifier # -Kat 7511 2. Window in Window -Can be moved 3. Privacy Window -Close view from Interpreter 4. Audio Control -Mute 5. Digital Whiteboard Video Interpreting requires training to meet register of patient

  15. Over 400 Highly Qualified On-Demand Interpreters • US Citizen • At least 3 years interpreting experience • Stratus Employee in Call Centers. • Completed medically accredited training. • Hold national or state equivalent certification • Achieved 4.0 CEU RID certification. • Provided over 100 hours of interpreting services in a medical environment. • Have processed in excess of 1000medically related video calls • Adhere to Professional Code of Conduct • HIPAA Certifiedf Ethics

  16. Interpreter Call Center Work Area • Purpose built for Interpreters • Customized software video phone client specifically designed for the interpreter • Same configuration everywhere • HP Elite 8200 (dual monitors 19” and 22”) • Larger monitor for administration • Ergonomic Design • Table moves up and down • Quiet Web Cam Screen Agent Information Stratus can build same configuration for you

  17. 26 Stratus Call Centers 17

  18. Redundant Nationwide Video Telephone Network Private HIPAA Compliant Secure Network over 3 years interoperability with Cisco 18

  19. What’s an Interpreter to do? It’s not what you know that makes the difference. It’s what you DO with what you know that makes the difference. • ” Dr. Julie White Learn technology “Interpreters will never be replaced by technology, they will be replaced by interpreters who use technology.” Make a friend with IT 19

  20. ODI- On Demand Interpreting Connect to a live interpreter in less than 30 seconds. 20

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