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The E in ResN E T is for E ducation. A look at IT education as a service, solution and strategy, by the UNC Chapel Hill, ResNET Management Team Chris Williams, Jeremy Buenviaje , & Paul Kamen. Universities depend on their IT department for success.

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The e in resn e t is for e ducation

The E in ResNET is for Education

A look at IT education as a service, solution and strategy, by the UNC Chapel Hill, ResNET Management Team

Chris Williams, Jeremy Buenviaje, & Paul Kamen









A change in our group name advertises our direction1
A change in our group name advertises our direction

ResNet: Residential Networking

ResNET: Residential Networking, Education and Technology



A group s mission shapes the culture of their team1
A group’s mission shapes the culture of their team

To positively shape the quality of UNC Chapel Hill on-campus residential communities by enhancing the intellectual environment with professional, timely and reliable on-site IT support, education and cutting-edge IT tools and services to facilitate research and the discovery of new knowledge.



Timely topics improve participation
Timely topics improve participation

Early Windows

Educational Applications

Internet

Messaging

Networking

Middle Windows

Computer Maintenance

Multimedia

Security

Late Windows

New Technology

Social

Semester Timeline

*More details on handout


Timely topics improve participation1
Timely topics improve participation

Early Windows

Educational Applications

Internet

Messaging

Networking

Middle Windows

Computer Maintenance

Multimedia

Security

Late Windows

New Technology

Social

Semester Timeline

*More details on handout

























Trained customers will learn to self help
Trained customers willlearn to self-help














Changes in technology are and keep up with new technologies?iNevitable



The strategyE in ResNET is for Education

&

The T in ResNET is for Technology


Questions comments feedback
Questions, Comments & Feedback strategy

Residential

Networking

Education &

Technology

Chris Williams, Jeremy Buenviaje, Paul Kamen

[email protected]

Evaluation:

http://resnetsymposium.org/resnet2007/


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