The e in resn e t is for e ducation
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The E in ResN E T is for E ducation. A look at IT education as a service, solution and strategy, by the UNC Chapel Hill, ResNET Management Team Chris Williams, Jeremy Buenviaje , & Paul Kamen. Universities depend on their IT department for success.

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The E in ResN E T is for E ducation

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The E in ResNET is for Education

A look at IT education as a service, solution and strategy, by the UNC Chapel Hill, ResNET Management Team

Chris Williams, Jeremy Buenviaje, & Paul Kamen


Universities depend on their IT department for success


Information Technology is an ever-changing business


Information overload can prevent effectiveness


An education strategy is possible


A structured education service can prepare you for change


IT skills are necessary, regardless of the academic interest


A change in our group name advertises our direction

ResNet: Residential Networking


A change in our group name advertises our direction

ResNet: Residential Networking

ResNET: Residential Networking, Education and Technology


A group’s mission shapes the culture of their team


A group’s mission shapes the culture of their team

To positively shape the quality of UNC Chapel Hill on-campus residential communities by enhancing the intellectual environment with professional, timely and reliable on-site IT support, education and cutting-edge IT tools and services to facilitate research and the discovery of new knowledge.


Students want to be engaged … with a gentle nudge


Timely topics improve participation

Early Windows

Educational Applications

Internet

Messaging

Networking

Middle Windows

Computer Maintenance

Multimedia

Security

Late Windows

New Technology

Social

Semester Timeline

*More details on handout


Timely topics improve participation

Early Windows

Educational Applications

Internet

Messaging

Networking

Middle Windows

Computer Maintenance

Multimedia

Security

Late Windows

New Technology

Social

Semester Timeline

*More details on handout


Even distribution improves attendance

THIS WEEK’S EVENTS!!


High-quality multimedia content raises student interest

*More details on handout


A robust publicity strategy will spark student interest

*More details on handout


A robust publicity strategy will spark student interest

  • Printed


A robust publicity strategy will spark student interest

  • Digital


A robust publicity strategy will spark student interest

  • Personal


Printed Publicity


Digital Publicity


Personal Publicity


Make education fun!


Staff training is typically cut first in a budget crisis


The best way to learn is to teach others


Managing a curriculum builds many professional skills


A project management methodology is used to achieve success

*More details on handout


A project management methodology is used to achieve success

*More details on handout


A project management methodology is used to achieve success

*More details on handout


A project management methodology is used to achieve success

*More details on handout


Communication skills are present in multiple ways


Leadership skills are required for success


Empowering staff will build more productive teams


Team work is critical for project success


Promote creativity and initiative


Education is a proactive tool and resource


Trained customers willlearn to self-help


Trained customers need help with more interesting issues


Completing worthwhile work is satisfying and boosts moral


Preventative courses protect the University’s network


A scalable education system will lead to success


A strictly defined workflow is critical for scalability


Use past program experience to drive success


Dynamic publicity is key for scalability and accuracy


Quality control provides ongoing monitoring

*More details on handout


The location can improve programs and attendance


Providing basic shared resources will empower your staff to be creative

*More details on handout


A program budget is a small cost with a high return

PRIZES

FOOD


Can IT departments provide a high level of customer service and keep up with new technologies?


Changes in technology are iNevitable


Education can be provided as a service, solution and strategy


The E in ResNET is for Education

&

The T in ResNET is for Technology


Questions, Comments & Feedback

Residential

Networking

Education &

Technology

Chris Williams, Jeremy Buenviaje, Paul Kamen

[email protected]

Evaluation:

http://resnetsymposium.org/resnet2007/


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