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2008 MCUL/CUcorp Membership Survey Results. Board Presentation. Member Survey Results Background. Provided link to web survey to 319 affiliated CUs Received 159 responses as of August 2008 Represents 50% response rate. Member Survey Results Reponses by Asset Size. 50% Response Rate.

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2008 mcul cucorp membership survey results

2008 MCUL/CUcorpMembership Survey Results

Board Presentation


Member survey results background
Member Survey ResultsBackground

  • Provided link to web survey to 319 affiliated CUs

  • Received 159 responses as of August 2008

  • Represents 50% response rate


Member survey results reponses by asset size
Member Survey ResultsReponses by Asset Size

50% Response Rate


Mcul questions
MCUL Questions

Summary of Key Findings

Overall satisfaction is high

General theme is that MCUL keeps members well informed

Compliance plays a key role in providing membership value

Willingness to participate in MCUL task forces, etc. is highest among larger asset size CUs

Support for PAC and Cooperative Advertising grew


Understanding of member need prior year comparatives
Understanding of Member Need Prior Year Comparatives

(positive responses)

Q2. Please indicate your level of agreement with the following statements regarding MCUL services, from 1 (disagree) to 5 (agree).


Importance of mcul services by asset size
Importance of MCUL Servicesby Asset Size

(positive responses)

Q3. Please rate each of the MCUL services in terms of the importance to your decision to affiliate with the MCUL, from 1 (unimportant) to 5 (important).


Ac e location preference
AC&E Location Preference

Q11. For each of the following locations, please indicate the month you would most like the AC&E to take place in. Please take into consideration the schedules of your management, staff and board members that would normally attend the event:


Legislative grassroots support prior year comparatives
Legislative & Grassroots SupportPrior Year Comparatives

(positive responses)

Q13. Legislative and grassroots advocacy as well as political action fundraising are vital to the health and stability of the CU movement. Please indicate your level of agreement with the following statements regarding these League services, from 1 (disagree) to 5 (agree).


Regulatory compliance by asset size
Regulatory Complianceby Asset Size

(positive responses)

Q 19. Please indicate your level of agreement with the following statements regarding regulatory/compliance issues, from 1 (disagree) to 5 (agree).


Cooperative advertising support prior year comparatives
Cooperative Advertising SupportPrior Year Comparatives

(positive responses)

Q 21. Please indicate your level of agreement with the following statements regarding cooperative advertising, from 1 (disagree) to 5 (agree).


Cucorp questions
CUcorp Questions

Summary of Key Findings

Highest CUcorp satisfaction ratings are with CUs < 100 mill.

CU HR Solutions has highest overall satisfaction

Business partner BC/BS received highest overall satisfaction


New cuso investments by asset size
New CUSO Investmentsby Asset Size

Q28. Beyond any current CUSO investments you may have, are you considering investing in new or existing CUSOs in the next two years?


General questions
General Questions

Summary of Key Findings

Merger likelihood appears to be highest among CUs 23-100 mil. in assets

High speed access is near universal among all CUs


Merger likelihood by asset size
Merger Likelihoodby Asset Size

Q32. As you look to the future, how likely is your credit union to merge into a surviving credit union?


Speed of internet access n 158
Speed of Internet Accessn=158

Q35. What type of Internet connection does your CU provide management and staff? (Please choose only one.)


Notes on methodology
Notes on Methodology

  • Returned back to 2006 model of providing an “NA” response

  • Removed “NA” response calculations for all questions unless noted otherwise for consistency (previously this was only done for non-MCUL questions)

  • “Positive” results aggregate 4 and 5 responses


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