Integrating SkillSoft Resources into Sun Life Financial’s Learning Program. Maryann Baird, Director, Employee Development Janet Holmes, Senior Consultant, Talent Development Leadership & Talent Development November 6, 2008. International financial services leader.
Integrating SkillSoft Resources intoSun Life Financial’s Learning Program
Sun Life Financial is a leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers.
Chartered in 1865, Sun Life Financial and its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under ticker symbol SLF.
The Sun Life Financial group of companies, including MFS Investment Management, has operations in 22 countries worldwide.
Sun Life Financial around the world
MFS headquartered in the U.S.
MFS investment and marketing / service offices
Demographic shifts; need to attract, develop and retain next generation (Y and millennials)
Skills shortage in key professional streams
Employment markets changing in all geographies; varies by region
Increasing requirement for more sophisticated global leadersExternal Talent Development Trends
Defined investment dollars available to meet diverse development needs; usually it’s never as much as we hope for!
Competing for senior leaders’ attention; there are always a number of business priorities on their plate
Have an evolving competency model; different stage of implementation across the globeKey SLF Business Challenges
Build the capability (depth) and capacity (breadth) of the SLF workforce
Talent Performance and Review Team
Talent Planning and Measurement Team
For 10+ years we’ve chosen to partner with SkillSoft; development needs; usually it’s never as much as we hope for!
Early focus – broad range of on-line courses for Canada
Current focus – tighter alignment with competencies in Canada
Future focus – expand to global audience and align with worldwide competencies (leadership & core)
Over the years SkillSoft has offered;
A quality, comprehensive library of on-line learning resources - courses & books
On-line learning solutions in multiple languages – English, French, & others
Access to quality people with experience and consultative expertise
Access to new ideas through a network of ‘global’ clients
Experience in dealing with technical issues on a global platform
PEOPLE , PRODUCT , PERFORMANCEOur Partnership with SkillSoft?
No explicit communications & marketing plan deployed to promote SkillSoft resources instead our strategy is to tightly align the on-line content with key HR & business practices
SkillSoft on-line courses support:
Performance management – individual’s development planning for current role competencies
Career management – individual’s development planning for future career opportunities
Just-in-time access to development information & resources
Integration into defined curriculum within business areasIntegration Points
Leadership promote SkillSoft resources Competencies
Role-Specific CompetenciesSLF Competency Model
Competency = Blend of skills, knowledge and behaviours necessary for effective job performance. Used for selection and development purposes.
Global Exposure & Experience
* Priority leader competencies for development
Leadership development portfolio promote SkillSoft resources
Development Curriculum for Training Professionals
Call Centre operationsExamples of how SkillSoft is integrated…
Define Size of Library & Licenses
Assess future competency needs based on business input
Assess recent usage & User experience
Assess new SkillSoft offerings against competency model
Prioritize topics & development requirements
Make choices & build library based on gaps and opportunities
Key Successes promote SkillSoft resources
Increasing use of SkillSoft courses
Quickly consolidate the input data from various sources in order to prioritize course selection
Early utilization of SkillSoft expertise and advice
Leveraging technology for surveying users
Make assessment process as simple as possible for our Learning Partners across the organization
Co-ordinate new course offering roll-out to avoid collisions with internal technology upgradesOur Successes & Learnings
Worldwide users … promote SkillSoft resources
Multiple time zones
Technical system performance
Budget & license utilization
Impact measurementFuture Challenges