*ROI for the Business Model

1. *ROI for the Business Model *Return on Investment *Really, Opening Inclusion

2. Universal Design The design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.

3. Principles of Universal Design PRINCIPLE ONE: Equitable UseThe design is useful and marketable to people with diverse abilities. Ex. Power doors at entrance PRINCIPLE TWO: Flexibility in UseThe design accommodates a wide range of individual preferences and abilities. Ex. Scissors designed for right or left-handed use PRINCIPLE THREE: Simple and Intuitive UseUse of the design is easy to understand, regardless of the user's experience, knowledge, language skills, or current concentration level. Ex. Instruction manual with drawings and no text

4. Principles of Universal Design PRINCIPLE FOUR: Perceptible InformationThe design communicates necessary information effectively to the user, regardless of ambient conditions or the user's sensory abilities. Ex. Redundant cueing (e.g., voice communications and signage in airports, train stations, buses, subway cars) PRINCIPLE FIVE: Tolerance for ErrorThe design minimizes hazards and the adverse consequences of accidental or unintended actions. Ex. An ‘undo’ feature in software PRINCIPLE SIX: Low Physical EffortThe design can be used efficiently and comfortably and with a minimum of fatigue. Ex. Lever door handles and sink faucets PRINCIPLE SEVEN: Size and Space for Approach and UseAppropriate size and space is provided for approach, reach, manipulation, and use regardless of user's body size, posture, or mobility. Ex. Wide gates at entrances that accommodate all users “The Center for Universal Design (1997). The Principles of Universal Design, Version 2.0. Raleigh, NC: North Carolina State University.”

5. Some Delta Examples Create access and inclusion… While increasing use by ALL Examples as follows (and can be implemented at your location as changes or upgrades are made).

6. Eliminate Extra Janitorial Work

7. Power Assist Door Cleaner Easy to open-all can open the door No need for extra janitorial work picking up paper towels No need for extra garbage can

8. More Than the Accommodation Creating a Family Restroom also creates accessibility Can be used by families Can be used by persons and their caregivers of the opposite gender Many of the elderly are caregiving their spouse or partner and need to have access to bathroom but are of the opposite gender

9. Add Stress and Possible Injury No power assist door means possible injury to staff or visitors, or damage to doors/materials being moved

10. Hands-free Freedom! Easier to transport carts of materials Safer – no stretching and pulling while twisting

11. Which Would You Rather Do?

12. Reduce the Potential for Injuries Become kid-friendly – increase traffic from families Reduce risk of kids getting fingers pinched

13. How Long Would Moving This Load Take on the Stairs? Elevators are helpful for not only those who use mobility devices: Elderly and aging population Temporary conditions (broken leg/knee injury, etc.) Moving / materials management Humor Alert: (And as NCIS shows us, the Elevator is the place for that private conversation!)

14. Technology For All • Universal Design is for everyone • Some assistive technology makes life better for those without disabilities • Closed Captioning – who uses it most? • Like text messaging – thank a Deaf person • Automatic door openers • Dragon (demo later) • Kurzweil

15. Assistive Technology That Benefits All • How many of you are skilled typists at 60WPM? • Do you want to write your papers without having to slowly type it out? • What about Dragon Naturally Speaking? • #1 users of Dragon??? • Dragon Demo

16. Assistive Technology • Want to create MP3 files of your meeting notes or text materials? • Listen as you work out or commute to work! • Are you an auditory learner in a setting that is mostly reading? • Adobe Reader – Read Out Loud • TextAloud • Kurzweil Learning Systems- scan and convert materials to digital format that is readable text

17. Assistive Technology Gets a New Life in the Office • Smart Pen • Digital recorder, ink pen, and computer brains in one tool • Take notes without worrying about getting it all down, the digital recorder will help • Upload your written notes, the digital file and organize your notes on your personal computer • Smart Pen from LiveScribe

18. Screen Readers, Interpreters, Captionists….oh my! • Some technology is disability specific (JAWS) • Some can benefit many (Captioning) • Lots of options • How can it help your organization? Captioning: • CART vs text interpreting • Real-time captioning (and Remote captioning) • Benefit large presentation settings or where acoustics are poor ACS Clearview Captioning

19. TTY vs VP vs VRI • Communication Access for those who are Deaf, Hard of Hearing, or have speech impairments • TTY (use typing to communicate) • Telerelay Operators available • For those who use sign langague, there is a new option: Videophones and VideoRelay and VRI • VP- Deaf/HOH (Purple sells to non-deaf) • VRS – people are in two different locations, using phone to communicate • VRI – people are in same location, need interpreter to communicate - ACS Sorenson Purple

20. Assistive Listening Devices • For those with hearing loss • Can be used with or without hearing aids with change of receiver end • T-Coil on hearing aids for loop • Can be looped or portable • Museums and tours use them – can be used for those with hearing losses also with some adaptations

21. Screenreaders and Enlargers Screenreaders: • JAWS • WindowEyes • NVDA – freeware Enlargers • ZoomText • MAGic • Computer accessibility features (pros and cons)

22. Web Accessibility NFB v Target – 2006 lawsuit determined online presence is the same as brick and mortar in terms of needing to be accessible under ADA Greater than just the legal mandates, how does creating web accessibility impact the bottom line? • More customers • Greater marketing options • Creating accessible website from the start often means transition to mobile platforms is smoother (less retrofitting for mobile devices) • More people get to find out about your presence

23. The Times They Are A-Changin’ Technology is being recreated and repurposed all the time Apple products and the Apps • Different countdown timers with sound and visual • IPad use by those with vision loss • Use of Facetime technology for on-the-go communication access (Sorenson and Purple have mobile apps) • What’s next on the horizon?