Fine Point Technologies Remote Device Administrator

1. Fine Point TechnologiesRemote Device Administrator

2. Remote Device AdministratorSubscriber Management Lifecycle The challenges of service installation & device management are still troubling many leading Service Providers today!

3. Remote Device AdministratorA Growing Worldwide Presence Fine Point’s TR-069 technologies have been certified for compliance and interoperability with leading global technology manufacturers as well as licensed to several leading service providers:

4. Remote Device AdministratorChallenges with CPE Installation & Management Existing Installation workflows make standardizing installation a real challenge. ? • Approximately 25% of call drivers related to CPE issues: • Lost PPPoE username/password • WAN/Router Configuration • High CPE returns rate • Replacement units are costly and often do not even solve the subscriber’s problem

5. Remote Device Administrator Challenges with Customer Service High levels of subscriber churn and loss at the point of installation as well as during the life of the service… • “Industry accepted” subscriber churn is 3.3% per month (over 33% annually) • Several reports are as high as 5% per month for some! • Customer loss at point of installation as high as 33% - 50% • Subscriber frustration that results in negative service/brand awareness Please cancel my service! Why won’t this work?

6. Remote Device Administrator Solution Overview TR-069 is a CPE WAN Management Protocol standard defined within the Broadband Forum to define a mechanism for secure remote CPE device management via a common framework. • Auto-Configuration • Dynamic Service Provisioning • Software/Firmware Management • Status and Performance Monitoring • Service Diagnostics

7. Remote Device Administrator Solution Overview 1 2 3 4 The Remote Device Administrator simplifies CPE Device Management… ACS Provisioned CSR Access CPE Shipped CPE Provisioned • Services, UN/PW supplied to Remote Device Administrator • WSDL API • CPE is plugged in by Subscriber • CPE is automatically provisioned by RDA • CSR has access to CPE parameters • Intuitive Web interface • CPE “Serial Number” is scanned by Bar Code scanner prior to shipping • Serial Number Placed in OSS/BSS OSS/BSS

8. Remote Device Administrator Solution Overview CPE Auto-Configuration Automatic configuration of any TR-069 compliant CPE • Features: • Provide automatic “bootstrap” configuration of gateway devices • Empowers CSRs with easy access to CPE configuration (shown here) Benefits: • Eliminate the need for a truck roll or technical support when an end user moves • Reduces activation/support costs • Improves Subscriber Experience • Automate CPE replacements, upgrades and changes

9. Remote Device Administrator Solution Overview 1 Subscriber Orders Service 4 2 3 Delivery and management of CPE based Services. Dynamic Service Provisioning • Features/Benefits: • CPE becomes a delivery platform for value-added services • Increases Average Revenue per User (ARPU) • Decreases Churn • Automatically Activate or Deactivate Services SUBSCRIBER Activates CPE Service OSS OSS SERVICE PROVIDER OSS Enables Service & Billing Remote Device Administrator™ Receives Information

10. Remote Device Administrator Solution Overview Firmware Management Automates the deployment of CPE Firmware upgrades. • Features: • Provides automated management of device firmware. • Manages multiple firmware images • Supports uploads from CPE devices, such as configuration files or log files

11. Remote Device Administrator Solution Overview Advanced Diagnostic information and CPE Status Diagnostics & Status • Features/Benefits: • Provides detailed Diagnostic Information • Upstream, downstream, etc • Qualify the line for Value-Add Services • One click troubleshooting and diagnostic tests

12. Remote Device Administrator Solution Overview Provides Intuitive “Basic” Interface for “Level 1” CSRs… Intuitive Interface • Features: • Designed for “Level 1” CSRs • CPE Information • Service Configurations • Reboot and Firmware Upgrade • Complicated Settings Obscured • “Red Light” / “Green Light” Notification

13. Remote Device Administrator Solution Overview Provides “Advanced Interface” for more detail. Advanced Interface • Features/Benefits: • More detail for “Level 3” CSRs and administrators • Intuitive Graphical Organization

14. Remote Device Administrator Solution Overview CPE Agnostic Configuration Supports all TR-069 Device Types • Features: • VoIP ATAs (TR-104) • Set Top Boxes (TR-135) • DSL Gateway Devices (TR-098) • PON Devices (TR-142) • Storage Service Enabled Devices (TR-140) • FEMTO Devices (WT-196)

15. Remote Device Administrator Solution Overview Support Automation enables service providers to remotely configure and manage subscribers’ CPE devices through the Wide Area Network (WAN). • Open Standard TR-069, TR-098, TR-104, TR-106, TR-110, TR-111, TR-135 & TR-140 • Firmware ManagementRemote management of firmware and device software with no user intervention • Seamless IntegrationStandardized northbound API using XML and SOAP • Real Time Provisioning Scalable, real time provisioning of all services, from basic Internet access to VoIP, IPTV and beyond

16. The Clear Benefits of Fine Point’s Solutions • Enables Service Providers to provide their subscribers with superior customer support • Lowers the total cost of ownership for each subscriber in terms of provisioning services, and managing customer support • Strengthens the Service Provider’s brand • Provides real time insight in to actual subscriber experience’s • Facilitates faster growth in high value markets • Optimizes the customer experience and focuses on what subscribers actually need to utilize services • Increases overall customer satisfaction which in turn grows Average Revenue Per User (ARPU)

17. Fine Point Technologies, Inc.Contact Information Time to Market