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Preparing for the future

Preparing for the future. Why are we here?. Objectives To give you an opportunity to shape the PS Review To gather your initial thoughts about where we need to improve. Why are we here?. Agenda Working together Why are we here? Why PSR? - the challenge facing us What is PSR all about?

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Preparing for the future

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  1. Preparing for the future

  2. Why are we here? • Objectives • To give you an opportunity to shape the PS Review • To gather your initial thoughts about where we need to improve

  3. Why are we here? • Agenda • Working together • Why are we here? • Why PSR? - the challenge facing us • What is PSR all about? • It’s your opportunity to reflect and influence the shape and nature of PSR – so have your say! • Where do we go next? • Objectives • To give you an opportunity to shape the PS Review • To gather your initial thoughts about where we need to improve

  4. The Rules of Engagement… • This is a ‘safe environment’: (a) everyone’s views are welcome and are respected, (b) listening to each other is key and (c) constructive challenge is encouraged (without fear of recourse) • We can share differing views and where we can explore the issues we are dealing with • We should aim to interact and everyone is encouraged to participate • This meeting is only as good as the contribution(s) we are prepared to make • Will focus on working through challenges and fostering collaboration between ourselves • Let’s turn our mobiles off (and keep them off)

  5. Why are we here?

  6. The Emerging Environment Internaldrivers International & national drivers Exeter’s vision for excellence • Austerity: significant cuts to BIS & HEFCE budget anticipated • Research concentration • Distinction and global brand: thematic research Q’s, Cornwall ‘offer’, a great place to study/work • Internationalisation • New ways of working, efficiencies & regulation • Continuing to be a market leader for the student experience • Supporting our academic colleagues (and supporting the academic voice) • Multidisciplinary themes (T&R) • Balancing STEMM vs. HASS • Partnership with GW4 • Cornwall campuses success • Staff environment, inclusion and wellbeing A top 10 University £100m Research income by 2017 20,000 UG (home) by 2017/18

  7. The Professional Services Review is about working with academic colleagues and students to enable Exeter to thrive & succeed • What does this mean for us as Professional Services? • Having a shared vision and a plan to deliver it • Partnering effectively to deliver the colleges’ and Student Guild’s ambitions – helping the University rise further in the league tables • Doing the things that matter – stop/start/do more of what we do • Providing services in the right way in the right place • Investing in ourselves so that we have the right tools and skills • Having common values that we all believe in and enact • Being flexible and agile - able to continually evolve to meet the next challenge

  8. We need to define the scope of this to focus our efforts… • What’s in the review? • All levels of PS activity: • Strategy & operating model • Structures, policy, procedures, process • Staff skills and capabilities • Enablers – IT, Lean, physical location • Organisations • All PS services and colleges • FX+? • Interactions with external partners – GW4? • Locations • Streatham, St Lukes, Cornwall ... and what else? ... and what else?

  9. We need to define the scope of this to focus our efforts… • What’s in the review? • All levels of PS activity: • Strategy & operating model • Structures, policy, procedures, process • Staff skills and capabilities • Enablers – IT, Lean, physical location • Organisations • All PS services and colleges • FX+? • Interactions with external partners – GW4? • Locations • Streatham, St Lukes, Cornwall • And what’s outside the review? • Things we cannot change eg things controlled by legislative requirements • Things we may not want to change ... and what else? ... and what else?

  10. Now it’s over to you… “How far have we got the scope and objectives for this review right?”

  11. And a further question… “What do you think we need to do to make this review successful?”

  12. And one more… “What will ensure that this review delivers enduring success and benefits to students and staff?”

  13. OK, the last one… “Where and how our service provision can be even stronger or more innovative?”

  14. Where do we go next?

  15. We need to take some time to ensure that we do the right things… We are here Dec June Launch Getting everyone on board “What are we trying to do?”

  16. We need to take some time to ensure that we do the right things… We are here Dec June Launch Understand Getting everyone on board “What are we trying to do?” Understand what the problem looks like “Show me the evidence”

  17. We need to take some time to ensure that we do the right things… We are here Dec June Launch Understand Listen Getting everyone on board “What are we trying to do?” Understand what the problem looks like “Show me the evidence” Identify the key areas that need to be improved “What really needs developing?”

  18. We need to take some time to ensure that we do the right things… We are here Dec June Launch Understand Listen Plan and seek support Getting everyone on board “What are we trying to do?” Understand what the problem looks like “Show me the evidence” Identify the key areas that need to be improved “What really needs developing?” Build the plan “Where do we start?”

  19. This review is as much about how we do things as what – and here we need your help • We need you to … • Shine and lead others through the growth curve • Embrace pan-university team work • Demonstrate a commitment to the student and staff experience • Be willing to flex your team structures/boundaries and service portfolio • Give more frequently than you will receive (in the short term) • Manage risk(s) to the highest level of professional competencies • Communicate well with your teams – make it a two way process • Listen and love the academic voice!

  20. The review starts now… • After this meeting we need you to start to engage your teams in the review • Tell your team 3 things about today: • The PS review is about creating a Professional services team that can work effectively with academic colleagues to meet our future challenges • We are in a planning phase – nothing will happen until we are clear about what we need to do • This change is about our future and we will all be asked to play a part • Gather their initial thoughts and feed these back to your Director or College Manager: • What questions do they have? • What opportunities for change do they see? • What worries them We would like to hear back from each college and service in a month’s time

  21. Sarah Turvill video here

  22. So now you get to eat your cream tea…and there’s one last piece of advice we need • We would like you to: • Carry on your conversations upstairs with other colleagues • Give us your feedback on how today has gone • Volunteer yourself if you feel you have skills or relevant experiences we might need (or even if you’d just like to get involved and lead something) • Engage with the PSR websitewww.exeter.ac.uk/staff/psr

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