ProFam Uganda: Quality Assessment tools

1. ProFam Uganda: Quality Assessment tools

2. PACE QA model • Is in line with PSI Global QA protocols • But also incorporates MoH guidelines • QA is decentralized to all departments not just RH alone • Follows 5 QA standards • Conducts internal Quality Audits once every year in all regions to update QA in the regions • External QA audit done every 2 years • PACE RH staff are regularly trained in areas where weaknesses are identified for example management of adverse events, infection control procedure, medical detailing

3. 5 Quality Assurance Standards 1. Technical Competence 2. Client Safety 3. Informed Choice 4. Privacy and Confidentiality 5. Continuity of Care

6. PROFAM QUARTERLY AWARD RATING TOOL (continued…)

7. What has worked well • Trained RH staff with medical background providing technical assistance to ProFam clinic providers • Providers given on site job training and supervision after recruitment • Quarterly stakeholder meetings-Award ceremonies have been a good way to share new learning between clinics

8. What has been a challenge • Data entry and flow from clinics to HQs has been difficult and doesn’t feed into MoH HMIS • Annual licenses for providers and clinics are a bottleneck • Adherence of providers to PSI protocols such as infection control procedures • Intensive support supervision needed to maintain quality • Record keeping especially at the facilities is not yet adequate

9. Addressing Challenges • Adherence to QA -Tools • Continuous QA improvements

10. Thank you!