Haringey Council

1. Haringey Council HR measurement - towards a balanced scorecard Steve Davies Acting Head of HR

2. Aims • Develop a basket of measures from existing HR data/ metrics • Demonstrate organisational effectiveness in managing people • Provides VFM measures

3. HR measurement framework

4. HR measure - categories Organisational fitness – Ability of organisation to deliver excellent services. --------------------------------------------------------- Organisational HR performance – effectiveness of organisation in managing people performance. --------------------------------------------------------- HR customer focus – degree to which People & OD delivers services that meet customer expectations and provide value ------------------------------------------------------------- Organisational Capacity – level of staff resourcing and capacity within the organisation

5. HR measures Organisational fitness Measures include: Customer satisfaction, ROI measures, Perf level/ competency of staff, resource/ capacity measures indicating good employer Organisational HR performance Measures include: Employee satisfaction, Absence reporting, Disciplinary/ sickness actions, No. of days suspension, Appraisals conducted, ET claims HR customer focus Measures include: HR Customer satisfaction surveys, HR costs/ capacity, Recruitment speed, HR performance measures, Training programme success Organisational Capacity Measures include: Vacancy rates, Turnover rates, Workforce profile (ethnicity, disability, age, etc.), Agency staff, Sickness absence rates

6. HR Balanced Scorecard People & OD Scorecard - Jun07.xls

7. Scorecard deliverables • Provides a framework that is flexible and easy to construct from existing HR data/ metrics • Provides a measure of organisational effectiveness in managing staff • Provides a platform for additional measures and benchmark opportunities

8. Thank you • Questions