Is your library ready for change facilitating change using the cat
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Is Your Library Ready for Change? Facilitating Change Using the CAT. Oregon Library Association The Inside Out Library. OREGON LIBRARY ASSOCATION. Contingency Analysis Tool: CAT. Do !. … or don’t. Unit Structures Facilitate the Delivery of Services.

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Is Your Library Ready for Change? Facilitating Change Using the CAT

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Is your library ready for change facilitating change using the cat

Is Your Library Ready for Change?Facilitating Change Using the CAT

Oregon Library Association

The Inside Out Library

OREGON

LIBRARY

ASSOCATION


Contingency analysis tool cat

Contingency Analysis Tool: CAT

Do !

… or don’t

Unit Structures Facilitate the Delivery of Services


Cat the 2 contingencies of service

CAT: The 2 Contingencies of Service

Creativity ?

Efficiency?


Cat the 2 types facilitating structure

CAT: The 2 Types Facilitating Structure

Organic

Mechanistic


Cat fitting structures to service

CAT: Fitting Structures to Service

3

Mechanistic

Fit Line

Structures

Optimized

2

Organic

1

3

2

Task Uncertainty

Efficiency

Creativity


Contingency service uncertainty

Contingency: Service Uncertainty

  • Variety: =uncertainty

    • Exceptions or frequency of unexpected issues

    • Work activities are largely repetitive

  • Analyzability: = certainty

    • Issue resolution through standard procedures

    • Tasks can be reduced to mechanical steps


Service uncertainty variety

Service Uncertainty: Variety

AverageVariety= (a+b+c) ____*

*Higher values = Lower Uncertainty or Higher Certainty


Service uncertainty analyzability

Service Uncertainty: Analyzability

AverageAnalyzability= (a+b+c) ____*

*Higher values = Lower Uncertainty or Higher Certainty


Service uncertainty contingency

Service Uncertainty: Contingency

Average Service Uncertainty

(Average Variety___ + Average Analyzability___ ) / 2

1

2

3

Certainty

Uncertainty


Facilitating services unit structures

Facilitating Services: Unit Structures

  • The structures that facilitates tasks :

    • Formalization

    • Centralization

    • Skill Level (division of labor)

    • Span of Control

    • Communication


Unit structures formalization

Unit Structures: Formalization

Roles & relationships independent of personal desire

  • Rules

  • Job Descriptions

  • Policies & Procedures


Unit structures centralization

Unit Structures: Centralization

Resources are controlled by management:

  • Prioritization of Time

  • $ $ $

  • Resolution of issues or exceptions


Unit structures division of labor

Unit Structures: Division of Labor

Degree of Expertise Required to Perform Tasks

  • Education

  • Training

  • Experience


Unit structures span of control

Unit Structures: Span of Control

Number of Employees Reporting to Manager

  • Narrow Span of Control

    • 2-8 reports

  • Wide Span of Control

    • > 10 reports


Unit structures communication

Unit Structures: Communication

Direction and Type of Communication

  • Direction

    • Vertical (Staff Manager)

    • Horizontal (Staff Staff)

  • Type

    • Written (formal)

    • Verbal (informal)


Organizational structures organic mechanistic

Organizational Structures: Organic & Mechanistic

  • Formalization

  • Centralization

  • Skill Level (division of labor)

  • Span of Control

  • Communication

1

2

3

Avg. Unit Structures = ( a + b + c + d + e) / 5

Organic

Mechanistic


Cat fitting structures to service1

CAT: Fitting Structures to Service

3

Mechanistic

Fit Line

Structures

Optimized

2

Organic

1

3

2

Task Uncertainty

Efficiency

Creativity


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