Evaluating Methods of Change. Nancy Kress Head, Bookstacks Department University of Chicago Library. The Challenge Users expect books to be on the shelf at all times. Bookstacks Mission: The Stacks Department serves library patrons through quick, accurate re-shelving of library materials.
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Head, Bookstacks Department
University of Chicago Library
The ChallengeUsers expect books to be on the shelf at all times
The Stacks Department serves library patrons through quick, accurate re-shelving of library materials.
Methodologies for Change 2003 - present
“The Goal” by Eliyahu M. Goldratt & Jeff Cox
Goldratt, E. M. & Cox, J. (1992). The goal: A process of ongoing improvement 2nd rev. ed.). Great Barrington, MA: North River Press.
Keyte, B., & Locher, D. (2004) The complete lean enterprise: Value stream mapping for administrative and office processes. New York: Productivity Press.
Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Chico, Calif: Paton Press.
Nalicheri, N., Baily, C., & Cade, S. The lean, green service machine. http://www.strategy-business.com/
Poppendick, M. (2002). Principles of lean thinking. http://www.poppendieck.com/papers/LeanThinking.pdf
Rother, M., Shook, J., & Lean Enterprise Institute. (2003). Learning to see: Value stream mapping to create value and eliminate muda (Version 1.3 ed.). Brookline, MA: Lean Enterprise Institute.