“ NARUC ”-is programa energetikis regulirebis sferoSi partniorobisTvis

1. momsaxurebis xarisxis regulireba vermonTSi “NARUC”-is programa energetikis regulirebis sferoSi partniorobisTvis saqarTvelos energetikis maregulrebeli erovnuli komisia da vermonTis sajaro samsaxuris sabWo avtori en biSofi vermonTis sajaro samsaxuris sabWo 2008 wlis 2 ivlisi

2. mimoxilva • vin da ratom unda axorcielebdes momsaxurebis xarisxis monitorings • sabWos uflebamosileba momsaxurebis xarisxis regulirebaze • standartebis SemoRebis mizezebi • momsaxurebis xarisxis regulirebis meTodebi • momsaxurebis xarisxis gazomva • vermonTis momsaxurebis xarisxis gemebi • aRsruleba

3. vin da ratom unda axorcielebdes momsaxurebis xarisxis monitorings • sawarmoebi • Seesabamebian sakanonmdeblo moTxovnebs • uweven klientebs gonivrul momsaxurebas da moipoveben klientebis ndobas • zomaven kompaniis muSaobis xarisxs, rac SeiZleba dakavSirebuli iyos TanamSromlebis da menejerebis stimulirebis gegmebTan • maregulireblebi • uzrunvelyofen sakanonmdeblo moTxovnebis aRsrulebas • icaven momxmareblebs • Tumca, zewolam sawarmoebze fasebis emcirebis moTxovniT, SesaZloa momsaxurebis xarisxis gauareseba gamoiwvios • konkurencia ar gaxlavT maregulirebeli monitoringis adeqvaturi Semcvleli • sakonkurento bazrebze gadasvla zrdis maregulirebeli monitoringis mniSvnelovnebas

4. sabWos uflebamosileba momsaxurebis xarisxis regulirebaze • kompaniebi valdebulni arian “miawodon sazogadoebas gonivrulad adeqvaturi momsaxureba, gadawyvetebi da saSualebebi” (30 V.S.A. §219) • sabWos gaaCnia iurisdiqcia regulirebadi kompaniebis mier “nebismieri miwodebuli an gayiduli produqtis xarisxze” da man unda uzrunvelyos, rom sawarmo “gonivrulad da mizanSewonilad“ imarTebodes da “sazogadoebis usafrTxoebas, interesebs da momsaxurebas uwyobdes xels” (30 V.S.A. §209)

5. standartebis SemoRebis mizezebi • gazomvadi standartebi frazas “gonivrulad adeqvaturi momsaxureba” Sinaars sZenen da, Sesbamisad, kanonaRsrulebas aadvileben • standartebs SeuZliaT: • mmarTvelebis yuradRebis kritilul maCveneblebze mimarTva • xarjebis Semcirebaze zewolis gamo momsaxurebis mier garemos dazianebis Tavidan acileba • erTiani an msgavsi standartebis arsebobis pirobebSi, mogvcen kompaniebis erTmaneTTan Sedarebis saSualeba • uzrunvelyon angariSvaldebuleba sazogadoebis winaSe, Tuki Sedegebi gamoqveyndeba

6. mosmsaxurebis xarisxis regulirebis meTodebi • reglamenti – araCveulebrivi, Zalzed specifikuri • wesebi • industriis zogadi standartebi • konkretuli kompaniebis momsaxurebis xarisxi da sandoobis uzrunvelyofis gegmebi • xarisxTan dakavSirebul konkretul problemebze samoqalaqo sarCelebis aRZvra, an momsaxurebis xarisxis sakiTxebis tarifebTan dakavSirebul saqmeebSi CarTva

7. standartebis gansazRvra wesebis safuZvelze • upiratesobebi • erTnairia mTel samizne seqtorSi an ramodenime seqtorSi • advilia maT Sesaxeb informaciis gavrceleba • minusebi • SedarebiT rTulia kompaniebis mixedviT gansxvavebebis SemoReba • SedarebiT rTulia cvlad pirobebTan adaptireba • miRebis procesSi mravali mxare monawileobs, amitom, SesaZlebelia iyos naklebad zusti, an sxva midgomebze susti • konkretul sakiTxebze kargad aprobirebuli standartebis kodirebisaTvis wesebis SemuSaveba yvelaze efeqturia • magaliTi: angariSgeba eleqtruli sandoobis Sesaxeb • sabWos wesi # 4.900 moiTxovs eleqtro seqtoris sawarmoebisagan sandoobis Sesaxeb angariSebis warmodgenas

8. erTiani paketis Sesabamisad SemuSavebuli standartebi • zogadi paketi, romlis mxarec seqtoris yvela warmomadgeneli SeiZleba iyos • upiratesobebi • erTnairia mTel samizne seqtorSi an ramodenime seqtorSi • advilia maT Sesaxeb informaciis gavrceleba (erTi paketi yvelas exeba) • Minusebi • SedarebiT rTulia kompaniebis mixedviT gansxvavebebis SemoReba • SedarebiT rTulia cvlad pirobebTan adaptireba • miRebis procesSi mravali mxare monawileobs, amitom, SesaZlebelia iyos naklebad zusti, an sxva midgomebze susti • vermonTSi SemoRebulia zogadi momsaxurebis standartebi da angariSgeba yvela stacionaruli satelefono kompaniisaTvis

9. kompaniebis individualuri gegmebis safuZvelze SemoRebuli standartebi • gegmebis SeTanxmeba an procesze gansazRvra TiToeuli kompaniisTvis calke xdeba • upiratesobebi • iZleva standartebis TiTeouli kompaniisTvis zustad morgebis SesaZleblobas, im sferoebis mixedviT, sadac saWiroa gaumjobeseba • iZleva gazomvebis oqmebis TiToeuli kompaniis sistemebTan zustad morgebis SesaZleblobas, amcirebs sistemebis Secvlis ZviradRirebuli procedurebis auciloblobas • gegmebi ufro detaluria (monacemTa wyaroebis da gazomvebis oqmebis CaTvliT), Sesabamisad izrdeba rwmena monacemTa xarisxSi

10. kompaniebis individualuri gegmebis safuZvelze SemoRebuli standartebi • minusebi • araerTgvarovania, Tuki Zalisxmeva ar iqneba Tanmimdevrulobis uzrunvelyofisaken mimarTuli • SesaZloa saWiro gaxdes gegmebSi xSirad cvlilebebis Setana, rodesac kompaniebi Sida sistemebs Secvlian • vermonTis energoseqtoris yvela kompania da umsxvilesi satelekomunikacio kompaniebi momsaxurebis xarisxis da sandoobis individualuri gegmebis Sesabamisad muSaoben

11. satarifo saqmeebis da sxva ganxiluli saqmeebis Sesabamisad SemuSavebuli standartebi • momsaxurebis xarisxis problemebis sasamarTlo ganxilva satarifo saqmeebis an sxva saqmeebis farglebSi • SesaZlebelia SeTanxmeba an sasamarTlo procesze gadawyveta • upiratesobebi • Zlierad fokusirebulia cudi momsaxurebis konkretul, dafiqsirebul SemTxvevebze • konkretuli problemebis mogvarebis swrafi (da efeqturi) saSualeba • minusebi • yvelaze efeqturia viwro da konkretuli sakiTxebisTvis, magram ar warmoadgens farTo, sistemur midgomas momsaxurebis zogadi xarisxisadmi • zogadad, es midgoma naklebad gulisxmobs TanamSromlobas, vidre sxvebi; kompaniebs SeiZleba gauCndeT grZnoba, rom aZaleben magidasTan dajdomas satarifo sakiTxebiT spekulirebis meSveobiT

12. satarifo saqmeebis da sxva ganxiluli saqmeebis Sesabamisad SemuSavebuli standartebi • magaliTi axlo warsulidan: • msxvil eleqtrosawarmos mimarT warmoebuli satarifo saqmis sajaro mosmenebis dros klientma wamoWra sandoobis problemebi • sabWom mosTxova sawarmos teqnikuri mosmenebis dros klienta momsaxurebis sandoobis Sesaxeb informaciis warmodgena • warmodgenilma samxilebma uCvenes, rom klientTa momsaxureba gonivrulad adeqvaturi ar gaxldaT • sabWom sawarmos klientTa momsaxurebis gaumjobesebis zoebis SemuSaveba da ganxorcieleba mosTxova

13. momsaxurebis xarisxis gazomva – principebi • aarCieT, ra aris yvelaze mniSvnelovani klientisTvis • ar gaarTuloT (SezRudeT zomebis raodenoba) • Tavidan aicileT gaumjobesebebi, romlebic aragazomvadi qmedebebis xarjze miiReba • Tuki SesaZlebelia, imuSaveT sawarmos arsebuli sistemebis farglebSi, raTa gaqnxocielebis xarjebi minimumamde iqnan dayvanili • gamoiyeneT seqtorSi miRebuli niSnulebi, Tuki es SesaZlebeli da gonivrulia

14. momsaxurebis xarisxis gazomva – komponentebi • saqmianobis sfero • ra unda gaizomos • saqmianobis niSnuli • sad unda gatardes zRvari • monacemTa wyaro • sawarmos romeli sistemebidan an procedurebdan aris SesaZlebeli muSaobis xarisxis gasazomad aucilebeli monacemebis miReba

15. momsaxurebis xarisxis gazomva – monacemTa Segroveba • sxvadasxva sawarmoebi monacemTa sxvadasxva tipebs agroveben, maTTan arsebuli sistemebis Sesabamisad • vermonTSi, bevr mcire eleqtrosawarmos avtomaturi satelefono samsaxuri ar gaaCnia da, Sesabamisad, ar SeuZliaT imis dafiqsireba, Tu ramden satelefono zarze iqna gacemuli pasuxi drois gansazRvrul monakveTSi • maSinac ki, Tu amJamad sawarmos sistemebs monacemTa dafiqsirebis saSualeba gaaCniaT, SeiZleba warsulSi isini am monacemebs mainc ar agrovebdnen • eleqtromomsaxurebis xarisxi adrindeli gegmebi moiTxovdnen sawarmoebisagan, rom maT samuSaos xarisxis sul ramodenime standartis Sesaxeb SeegrovebinaT monacemebi, am standartebis SemoRebamde erTwliani periodisTvis

16. momsaxurebis xarisxis gazomva – monacemTa Segroveba • rodesac sawarmos sistemebi icvleba, SesaZloa agreTve saWiro gaxdes xarisxis standartebis an maTi niSnulebis Secvla • msxvilma sawarmom SeiZina gaTiSvebis gamzomi axali sistema, romelic meti informaciis mopovebis saSualebas qmnis; momsaxurebis standartebis sabaziso mniSvnelobebi aiwia, gazomvis gaumjobesebuli SesaZleblobebis Sesabamisad

17. momsaxurebis xarisxis gazomva – niSnulebi • gaiTvaliswineT warmoebis jgufebSi miRebuli erovnuli normebi • gaiTvaliswineT konkretuli sawarmos istoriuli monacemebi • sadac saWiroa, standartebi SesaZloa xarisxis garkveuli periodis ganmavlobaSi gaumjobesebas isaxavdnen miznad • Tuki sawarmo adeqvaturi xarisxiT muSaobs, standartebi ise unda dawesdes, rom misi degradirebis prevencia moaxdinon • gaiTvaliswineT klientebis gonivruli molodinebi • gaxsovdeT: • ar gaaigivoT “gonivrulad adeqvaturi” momsaxureba idelaur momsaxurebasTan • muSaobis cudi xarisxis gaumjobesebasTan dakavSirebuli xarjebi SeiZleba Zalian maRali iyos, da SeaZloa maTi terifebSi gaTvaliswineba gaxdes saWiro

18. vermonTis momsaxurebis xarisxis gegmebi – ra izomeba (eleqtroseqtori) • klientebis momsaxureba • klientebis momsaxurebis samsaxuris mier pasuxis gacemis dro, dakavebis signali, gaTiSvebis dros zarebze pasuxi, dablokili zarebi • bilingis sizuste, bilingis da gadaxdebis dafiqsirebis drouloba • mricxvelebis monacemebis wakiTxva (zusti Tu savaraudo Tanxebi) • savele samuSaoebis (xazebis gagrZeleba da sxv.) droulad dasruleba; dagvianebis SemTxvevaSi, dagvianebis periodi • klientebis dakmayofileba – satranzaqcio da zogadi; izomeba gamokiTxvebis da maregulireblebTan Semosuli pretenziebis raodenobis safuZvelze

19. vermonTis momsaxurebis xarisxis gegmebi – ra izomeba (eleqtroseqtori) • sandooba • SAIFI: sistemis gaTiSvebis saSualo sixSiris indeqsi • CAIDI: klientis gaTiSvis saSualo xangrZlivobis indeqsi • muSebis usafrTxoeba • ubeduri SemTxvevebis gamo dakarguli dro (dazianebis SemTxvevebi) • dakarguli drois zoma (dakarguli kac-dReebis raodenoba)

20. vermonTis momsaxurebis xarisxis gegmebi – samuSaos xarisxis samagaliTo standartebi (eleqtroseqtori) • >zarebis 75% aRwevs kompaniis warmomadgenlamde 20 wamis ganmavlobaSi • >qviTrebis 99.9% miewodeba dadgenili TariRidan 7 dRis ganmavlobaSi • >mricxvelebis 90%-s wakiTxva yovelTviurad xdeba • >klientebis mier moTxovnili samuSaoebis 95% sruldeba daTqmuli TariRisTvis • >klientebis 80% kmayofilia an srulebiT kmayofilia sawarmoTi (satelefono gamokiTxvis an reprezentatiuli SemTxveviTi gamokiTxvis safuZvelze) • dakarguli kac-dReebis raodenoba <3.5 • SAIFI <2.5, CAIDI <3.5

21. vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi • momsaxurebis garantiebi (eleqtrooba da gazi) • sawarmoebma unda daukrediton momxmareblebs Tanxebi, dapirebuli momsaxurebis ar miwodebis an dagvianebiT miwodebis SemTxvevaSi • $10 araswori qviTrisTvis • dayenebis dagvianebis SemTxvevaSi ufasod dayeneba • klients, romelic cudi momsaxurebis gamo dazaralda, zarali pirdapir unda aunazRaurdes • momsaxurebis xarisxis yvela aspeqti garantiiT ar ifareba (magaliTad, zarebze pasuxis gacemis xarisxi)

22. vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi • momsaxurebis xarisxis kompensireba • sawarmoebma unda gadauxadon klientebs, Tuki samuSaos xarisxis garkveul standartebs ver Seesabamebian • gadasaxdeli Tanxa izrdeba imis mixedviT, Tu ramdenad acileben sawarmoebi niSnuls • kerZo eleqtrosawarmosaTvis, maqsimaluri wliuri gadasaxdeli Semosavlebis 0.75%-s Seadgens (ixdian aqcionerebi) • municipaluri an kooperatiuli sawarmoebisaTvis, maqsimaluri wliuri gadasaxadi sagrZnoblad naklebia. • satelekomunicaio sawarmosaTvis, maqsimaluri wliuri gadasaxadi 10.5 milion dolars Seadgens (Semosavlebis daaxloebiT 8%) • maqsimaluri wliuri gadasaxadis maRali done specialurad iqna SemoRebuli konkurenciis mier gamowveuli xarjebis Semcirebis tendenciasTan sabrZolvelad

23. vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi • sawarmoebs SeuZliaT jarimebis gauqmeba moiTxovon, Tumca amisaTvis unda warmoadginon imis mtkicebuleba: • rom darRvevis mizezebi maTi sawarmos kontrols ar eqvemdebareboda • sawarmos mzadyofnis done da misi reaqcia mizanSewonili iyo gamomwvevi mizezebis gaTvaliswinebiT

24. vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi • sabWos miuRia rogorc jarimis gauqmebis, aseve mis moTxovnaze uaris Tqmis gadawyvetileba • misca jarimis argadaxdis ufleba, rodesac sawarmos bilingis kompiuterulma programam Secdoma dauSva da 10 500 klientis qviTrebSi Zalian mcire zedmetoba (daaxloebiT 0.38 dolari) gaipara • uari uTxra jarimis gauqmebaze satelekomunikacio kompanias, romelsac mravali standartis darRveva daudginda (amavdroulad, apatia erTi darRveuli standarti) • misca kompanias 8 milioniani jarimidan 5 milionis qselis gaumjobesebaSi investirebis ufleba; darcenili 2 milioni klientebs daukreditdaT qviTrebis meSveobiT

25. aRsrulebis uzrunvelyofa – vermonTis momsaxurebis xarisxis gegmebi • sawarmoebi yovelkvartalurad warmoadgenen angariSebs samuSaos xarisxis Sesaxeb (sandoobis da muSaTa zomebis Sesaxeb angariSebis warmodgena yovelwliurad xdeba) • maregulireblebs nebismier dros SeuZliaT samuSaos xarisxis auditis Catareba • Sesabamisoba 12 Tviani mcocavi saSualos safuZvelze daiTvleba, raTa SesaZlebeli iyos samuSaos xarisxis sezonuri variacebis gansazRvra • kvartaluri Semowmebis dros aRmoCenili seriozuli darRvevebisaTvis aucilebelia samoqmedo gegmebis warmodgena • sawarmoebi samuSaos xarisxis Sesaxeb angariSebs klientebs yovelwliurad warudgenen

26. aRsrulebis uzrunvelyofa – sxva meqanizmebi • kapitalze amonagebis nebadarTuli ganakveTis Semcireba • jarimebi • vermonTis kanonmdebloba uSvebs TiToeul darRvevaze 100 000 dolaramde an vermonTis mTliani Semosavlis 0.1%-mde jarimis dawesebas • muSaobis xarisxis pirobebis Sesrulebis dakisreba • sacdeli periodebi • sazogadoebrivi sargeblis sertifikatis gamowveva