Cisco Unified Communications Management Suite - Empowering Efficient Operations of UC Systems (100 characters)

1. Cisco Unified Communications Management SuiteOverview

2. Cisco VAR Managed Services solution Cisco netManager – Unified Communications Comprehensive Network Management Solutions Tailored for the Customer Small-to-Medium Office or Branch Mid-Market Enterprise Cisco Unified Communications Management Suite

3. Cisco Unified Communications Network Management • CUCMS • CUPM • CUOM • CUSM • CUSSM 100 Cisco netManager Number of Devices Cisco VAR MSP Solution 20 250 Number of Employees 1500 Partner-delivered management Customer self- managed Customer self-managed

4. Applications CU Presence Server CUCC, CUCCE, CER Rich Media Collaboration CU MeetingPlace CU MeetingPlace Express Call Control and Messaging CUCM, CUCME CU, CUC, CUE IP Fabric Routers Switches Gateways/Gatekeepers Trunking Managing Cisco Unified Communications The broad range of Cisco Unified Communications products provides enormous flexibility What provides value in terms of flexibility makes the need for unified management more critical than ever

5. Cisco Unified Communications Management Suite Empowering Customers to be More Efficient While Operating the Unified Communication System Productivity Simplification Automation

6. Customer Needs Future Release Content & Dates Are Subject to Change Cisco Unified Communications Management Suite Plan and Design Implement Operate Deploy and provision • Voice infrastructure provisioning • Dial plans & partitioning • Batch provisioning Manage moves, adds, changes • Endpoint devices • Users, services • Phones, lines, voicemail, … Assess/prepare network for IP Communications • Hardware/software compliance • Predict overall call quality • Best practice analysis • Executive & Operations reports • Capacity planning reports GW/GK Configuration • Voice port configuration • GW/GK dial plans Track and report on user experience • Voice quality using sensors Monitor and diagnose problems • Service-level views • Proactive testing including SCCP & SIP phones • Track inventory, changes • Video endpoint support • Phone-Phone testing

7. Product mappings 2.0 FCS 4CQ06 2.0 FCS 4CQ06 Future Release Content & Dates Are Subject to Change 3.0 FCS 3CQ05 Cisco Unified Communications Management Suite Plan and Design Implement Operate Deploy and provision • Voice infrastructure provisioning • Dial plans & partitioning • Batch provisioning Manage moves, adds, changes • Endpoint devices • Users, services • Phones, lines, voicemail, … Assess/prepare network for IP Communications • Hardware/software compliance • Predict overall call quality • Best practice analysis • Executive & Operations reports • Capacity planning reports CiscoWorks Voice Manager Service Monitor Track and report on user experience • Voice quality using sensors and phones • Reporting & SLAs • TelePresence support GW/GK Configuration • Voice port configuration • GW/GK dial plans Operations Manager Monitor and diagnose problems • Service-level views • Proactive testing including SCCP & SIP phones • Track inventory, changes • Video endpoint support • Phone-Phone testing • TelePresence support

8. Product mappings 2.0.1 FCS 2CQ07 2.0.1 FCS 2CQ07 Future Release Content & Dates Are Subject to Change 1.0 FCS 2CQ07 3.0 FCS 3CQ05 1.1 FCS 2CQ07 Cisco Unified Communications Management Suite Plan and Design Implement Operate Provisioning Manager Deploy and provision • Voice infrastructure provisioning • Dial plans & partitioning • Batch provisioning Manage moves, adds, changes • Endpoint devices • Users, services • Phones, lines, voicemail, … Assess/prepare network for IP Communications • Hardware/software compliance • Predict overall call quality • Best practice analysis Service Statistics Manager • Executive & Operations reports • Capacity planning reports CiscoWorks Voice Manager Service Monitor Track and report on user experience • Voice quality using sensors and phones • Reporting & SLAs • TelePresence support GW/GK Configuration • Voice port configuration • GW/GK dial plans Operations Manager Monitor and diagnose problems • Service-level views • Proactive testing including SCCP & SIP phones • Track inventory, changes • Video endpoint support • Phone-Phone testing • TelePresence support

9. Cisco Unified Communications Management SuiteSolution Architecture, 2CQ07 View Service Statistics Manager Service Monitor Provisioning Manager Operations Manager

10. Cisco Unified Communications Management SuiteProduct Overviews

11. Cisco Unified Provisioning Manager

12. CCM, CCME Unity, CUE, UC Provisioning Manager 1.1 • Single viewof a subscriber and their services • Simplified management of subscribers, services, and Cisco Unified resources • Day 1 – template deployments • Day 2 – delegate MACDs • Single provisioning interface to Cisco Unified systems • Policy-based, business oriented • With the speed and accuracy of automation • Manage multiple CCM Cluster, CCME, Unity, Unity Express, and Unity Connection systems from one Provisioning Manager

13. 1.1 Features • Day 1 • Template based Infrastructure provisioning • Push Dial-Plan components and other ‘common’ constructs to end systems • Batch processing of total ‘services’ for subscribers • Day 2 • Delegation of MACD functions on a Domain Level • Provisioning Policy settable at several levels • Auditing and tracking of all configuration changes on the underlying application

14. CUPM Multi-Dimensional Policy • Domains • Defines groupings of subscribers for delegation purposes • Service Areas • Defines how to map to the devices and applications in the voice network • Subscriber Types • Defines policy related to type of Subscribers in the organization Domains Service Areas Subscriber Types

15. Domain #1 Domain #N Service Area Service Area Service Area Service Area Service Area Service Area CM Express CM Express CM Express Unity Express Unity Express CM Unity Express Unity Managed Voice Domains Global Level Management • Managed by Central IPC experts • Visibility and control of all IPC Infrastructure and Subscriber services across all Domains ... • Managed by a department within an Enterprise • Visibility and control of all Subscriber services within the Domain

16. Cisco Unified Provisioning Manager Benefits Reduction in provisioning time resulting in more satisfied subscribers Lower operational costs through automation Standardized deployments with “custom-order” capabilities Simplified Service view across a resource base of Cisco IPC products Managed IPT & Messaging in a scalable fashion

17. Cisco Unified Operations Manager

18. Operations Manager 2.0 • Support for all the layers of Cisco Unified Communications System • Actionable, service level view • Phone and device inventory reports: phone status, phone tracking • SCCP and SIP Phones • 3rd party SIP phones • Contextual performance monitoring, alerting and reporting • Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…) • Supports Service Monitor 2.0 and C-VTQ based voice-quality monitoring • TelePresence endpoint, video enabled IP phone monitoring and reporting • CUCM Database replication verification

19. Operations Manager 2.0Service Level Views and Reports • Actionable, real-time service level view highlighting logical dependencies and physical connectivity • Endpoint status, gateways status and insight into route-list and route-group status and utilization details • Current operational status, Service Impact Reports and context-sensitive diagnostics • Inventory status, phone search, service quality lookup and other useful diagnostics • CUCM database replication status

20. Operations Manager 2.0Operational and Performance Monitoring • Real-time alerts display with the ability to drill down and view detailed events on each device/application • Drill down details and context sensitive diagnostics • Real-time voice quality alerts display based on MOS information from Service Monitor 2.0 • Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE • Real-time trending and analysis over a 72hr moving window • Thresholding and alert/event generation and notifications • Alerts may be forwarded as emails, SNMP traps, and syslogs with context-sensitive links

21. End - End testing (signaling + data path) Node - Node testing (IP SLA) PSTN WAN Operations Manager 2.0Diagnostic tests Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (Skinny and SIP based) • End to End Call (Signaling and RTP) • Phone Registration • Dial-tone • Message Waiting Indicator • Conference • Emergency Call • Phone diagnostic tests • Phone feature tests (redial, fwd, confrn) • Dial plan tests • Generate synthetic traffic (IP SLA based) • Quality/Latency/Jitter/packet loss • Gateway registration Register Dial-tone Redial Hold Park Transfer Confrn

22. Cisco Unified Operations Manager Benefits Real-time visualization and monitoring of the entire Unified Communications system enables highly effective monitoring and troubleshooting Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory Correlation, analysis, and presentation of voice service quality data and alerts

23. Cisco Unified Service Monitor

24. PSTN CallManager Cluster IP WAN Service Monitor 2.0 Rest of the World Voicemail System Branch Office1 Cisco 1040 Sensor B Phone E CUOM CUSM Voice GW ! ! ! Phone D Cisco 1040 Sensor A Cisco 1040 Sensor C Phone B SRST Campus Phone C Branch Office2 Phone A Service Monitor 2.0 • CVTQ- phone based voice quality in addition to Cisco 1040 sensor-derived voice quality • Configurable thresholds based on MoS, Codec, Endpoints and Sensors • Out of the box and customizable voice quality reports

25. Service Monitor 2.0 – Cisco 1040 Sensors • Provides real time voice quality measurement, system-wide • 802.3af PoE (Power over Ethernet) compliant • Uses ITU G107 R-factor to compute MoS • FCC Class B certified • Supports 100 concurrent RTP streams • Two 10/100 Ethernet interface (one management and one SPAN port) • Supports CDP (Cisco Discovery Protocol) • Supports external power adaptor • User experience monitored every 60 seconds and alerted if below MOS threshold

26. Service Monitor 2.0 • Comprehensive service quality measurement solution, starting with voice quality • Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view

27. Service Monitor 2.0 Reports • Consolidation of voice quality reports collected from multiple clusters • “Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period

28. Cisco Unified Service Monitor Benefits Pro-active voice quality monitoring and alerting for every call and every call segment Valuable after the effect reports on poorest quality calls, most impacted endpoints etc Easy to deploy and maintain solution based on SW only or SW and HW Integrated diagnostics when used in conjunction with Cisco Unified Operations Manager

29. Cisco Unified Service Statistics Manager

30. Cisco Unified Service Statistics Manager • Leverages wealth of data in Operations Manager and Service Monitor • Enables partitioning of Unified Communications statistics data • Based on network, service, business and user criteria • System-wide, across multiple CUCM clusters, Unity voicemail systems, CUCME and gateways • Enables SLA creation, measurement and verification based on Unified Communications metrics • Generates out-of-the-box reports • Specific focus on Executive, Operations and Capacity Planning roles • Provides ability to customize reports based on user needs • Enables export of data and reports to external applications

31. Cisco Unified Service Statistics Manager Executive (CIO/CTO) Users • Insight into overall voice service delivered to users • Call volume • Service quality • Service availability • Trends over time- getting better or worse? • Top problems, most impacted user groups • Reports across overall deployment, across selected clusters, or user-defined groups of phones, locations, etc.

32. Cisco Unified Service Statistics Manager Operations Users • Exception reporting • Unusual call volume, Top N calls/users/… • Troubleshooting reports • Reports on IP SLA tests, Call Failure Analysis reports, … • Traffic reports • Per call category (on-net/long distance/…), completed vs. incomplete calls, duration, per site/location, per user-defined group, … • Service Quality reports • Voice quality call detail reports, threshold violations, trending • Availability reports • CUCM, CUCME, CUC, CUE, Gateway, Trunk Group, Trunk availability • SLA reports • SLA capacity trends • SLA compliance history • Executive summary • Health summary • SLA detailed reports

33. Cisco Unified Service Statistics Manager Capacity Planning • Set thresholds for utilization and capacity • Detailed utilization reports • Gateway, trunk group, trunk, … traffic and utilization • CPU, Memory, Disk resource utilization • Voicemail utilization reports • Voicemail port utilization over time and over instances • Capacity trend reports • Gain visibility into capacity trends over time, estimate days to capacity thresholds being crossed • Top N Upgrade/Downgrade Candidates • Identify top N trunk upgrade/ downgrade candidates, and proactively budget for and upgrade equipment, preventing service-impacting problems

34. Cisco Unified Service Statistics Manager Benefits Optimize network resources and increase efficiency of operations Proactively address problems based on trend analysis Control, allocate and reduce costs Enhance capacity planning & budgeting Improve security by identifying unusual activity and fraud

35. Cisco Unified Communications Management Suite Simplification Automation Productivity Empowering Customers to be More Efficient While Operating the Unified Communication System • Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures • Provides contextual diagnostic tools to enable fast and easy troubleshooting • Provides simplified, policy-based, change management of subscribers, services, and Cisco Unified resources • A suite of products fully integrated for productivity and simplification Additional Information can be found at:www.cisco.com/go/ucmanagement

36. Q and A

37. Questions? CiscoCLP@cisco.com