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Cisco Unified Communications Sizing Tool

Cisco Unified Communications Sizing Tool. January 2011. Contents. Overview Features Caveats For More Information. Overview. Unified Communications Sizing Tool is Here.

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Cisco Unified Communications Sizing Tool

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  1. Cisco Unified Communications Sizing Tool January 2011

  2. Contents • Overview • Features • Caveats • For More Information

  3. Overview

  4. Unified Communications Sizing Tool is Here The Unified Communications Sizing Tool assists with accurately sizing large and / or complex Unified Communications systems. Available on cisco.com MS

  5. What’s New in the Release 8.5(1)? • Support for Cisco Unified Communications System Release 8.5(1) and new application features including Whisper Coaching, Agent Greeting, Post Call Survey, Courtesy Callback, Dual-mode Devices sizing, and Predictive and Progressive outbound dialing. • Additional hardware platform sizing options, including updates for sizing Unified Communications on Unified Computing System virtual machines (VMs). • Improved, more comprehensive model for Cisco Unified MeetingPlace 7.X and 8.X sizing. • More detailed information is available in the 8.5(1) Updates – Details section of this presentation.

  6. Key Benefits Cisco Unity & Unity Connection Cisco Unified Presence PSTN & VXML Gateways Cisco Unified Contact Center Cisco Unified MeetingPlace Web conferencing Cisco Unified Communications Manager IP Communications System DSP Calculator • Single tool which assists users with sizing of large and/or complex IP Telephony or Contact Center systems; Supports sizing solutions outside of bounds of Solution Expert • System sizing tool, which understands how one component affects other components in the system. • Sizing for greenfield as well as existing deployments starting with Unified Communications system version 5.1 • Free of charge KeyBenefits

  7. Entitlement Unified CST is designed for use by Cisco Systems Engineers with Unified Communications solution experience, or individuals with equivalent abilities. Available on cisco.com • http://tools.cisco.com/cucst/ Who Can Access the Unified CST • Any Cisco employee with cisco.com account • Any partner with on of the following certifications: • Advanced Unified Communications Specialization • Master Unified Communications Specialization • Multinational Master Unified Communications – Satellite Specialization • ATP-Customer Voice Portal • Authorized Unified MeetingPlace Program • ATP-Rich Media Communications • ATP-Unified Contact Center Enterprise

  8. Tool Features

  9. Supported Systems & Products Unified Communications System Releases: 5.1, 6.0, 6.1, 7.0, 7.1, 8.0, 8.5 IPT Applications Endpoints • Cisco Unified Communications Manager • Cisco Unity • Cisco Unity Connection • Cisco MeetingPlace • Cisco Unified Presence • Cisco Emergency Responder Contact Center • Cisco Unified Contact Center Enterprise • Cisco Unified Customer Voice Portal • Cisco Unified Expert Advisor • Cisco Unified IP IVR • Cisco Unified Intelligence Center • Cisco Unified Contact Center Express Infrastructure • Cisco IOS Gateways • Cisco Unified Border Element • Cisco IOS DSP Resources

  10. Legacy Sizing Tools Cisco Unity Cisco Unified MeetingPlace Web conferencing Cisco Unified Presence PSTN & VXML Gateways Cisco Unified Contact Center Cisco Unified Communications Manager IP Communications System It combines the sizing algorithms from few legacy tools into a single tool. Then it adds logic for sizing of new components previously unavailable in any tool. Communications Manager Capacity Tool Customer Voice Portal (CVP) Sizing Tool IPIVR Calculator IP Resource Calculator IPC Outbound Calculator Unified Contact Center Enterprise Sizing Tool

  11. Legacy Sizing Tools Cisco Unity Cisco Unified MeetingPlace Web conferencing Cisco Unified Presence PSTN & VXML Gateways Cisco Unified Contact Center Cisco Unified Contact Center Express Configuration and Ordering Tool DSP Calculator Cisco Unified Communications Manager IP Communications System It is now the next generation tool / replacement tool for a couple other legacy tools.

  12. Legacy Sizing Tools Cisco Unified Presence Cisco Unity Cisco Unified MeetingPlace Web conferencing Customer Voice Portal (CVP) Sizing Tool IPIVR Calculator IP Resource Calculator IPC Outbound Calculator PSTN & VXML Gateways Cisco Unified Contact Center Communications Manager Capacity Tool Cisco Unified Communications Manager IP Communications System Unified Contact Center Enterprise Sizing Tool Finally it adds system level intelligence to make one, very powerful sizing tool.

  13. Sizing Options System Release Compatible Components Individual Product 1 2 3 Best choice for new deployments; Sizing for Unified Communications System Releases Best for existing systems; Sizing for custom systems built with compatible Unified Communications products Best for sizing of individual products; no system-level sizing

  14. Sizing Options System Release Compatible Components Individual Product 1 2 3 Best choice for new deployments; Sizing for Unified Communications System Releases Best for existing implementations; Sizing for compatible Unified Communications products Best for sizing of individual products; no system sizing

  15. Sizing Options System Release Compatible Components Individual Product 1 2 3 Best choice for new deployments; Sizing for Unified Communications System Releases Best for existing implementations; Sizing for compatible Unified Communications products Best for sizing of individual products; no system sizing

  16. Sizing Options System Release Compatible Components Individual Product 1 2 3 Best choice for new deployments; Sizing for Unified Communications System Releases Best for existing implementations; Sizing for compatible Unified Communications products Best for sizing of individual products; no system sizing

  17. Easy Access to Documentation & Training Unified CST features readily accessible links to all documentation and training. Available Documentation & Training Includes: • Context-sensitive Online Help • User Guide • Frequently Asked Questions • Sizing Tutorial • Overview & Introduction Presentation

  18. Dynamic Updates Unified CST features dynamic updates to sizing results as input parameters change 1. MCS changed from 7845 to 7816 2. Output is immediately updated

  19. Solution Cataloging Unified CST features solutions cataloging. My Solutions view includes useful information such as: • Solution name • Status and percent complete indicators • Timestamp of last update

  20. Auto-Save Unified CST has an auto-save feature, which protects users from losing their work. Auto-save gets triggered every time a user moves to a different page. User can save the solution at any time by using the “Save” button.

  21. Simple Navigation Solution Navigation Menu Navigate between components Unified CST features simple yet powerful navigation. The user is able to navigate to any part of the questionnaire at any time. Component Navigation Menu Navigate questions for a specific component Navigate anytime, anywhere.

  22. Copy a Solution Unified CST has a Copy feature, which allows the user to make a copy of an existing solution.

  23. Send a Copy of a Solution Unified CST has Send a Copy feature, which allows the user to send a copy of their solution to another user with a valid cisco.com account.

  24. Export to .pdf Unified CST has Export to .pdf feature, which allows the user to export a report of the solution in .pdf format.

  25. Meaningful User Messaging Unified CST features meaningful error and status messaging. User Messaging: • Dynamic error message • Highlighting for fields with errors • Status indicators in the right-hand, solution navigation menu • Online, context-sensitive help. Status Indicators Highlighting for field with error. Meaningful error messages Online, context-sensitive help

  26. Unified CST provides the user with relevant, component-specific output. Component-level Output (1/2) Unified Communications Manager • Call processing utilization per server • Memory capacity utilization • Phones capacity utilization • CTI capacity utilization • Estimated minimum number of clusters • Publisher servers • TFTP servers • Minimum Unified Communications Manager call processing server pairs

  27. Unified CST provides the user with relevant, component-specific output. Component-level Output (2/2) Voice Messaging • Number of VMs needed • Max voice recognition sessions (ASR) allowed • Max text to speech sessions (TTS) allowed • Ports per VM • Summary of virtual resources • Gateways • Gateways needed • DS0s needed • T1s needed • Gateway DS0 utilization • Gateway resource capacity utilization

  28. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (1/4) Solution Output: Server or gateway quantity needed, per product in the following system equipment categories: • Unified Communications Manager

  29. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (2/4) Solution Output: Server or gateway quantity needed, per product in the following system equipment categories: • Unified Contact Center Enterprise

  30. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (3/4) Solution Output: Server or gateway quantity needed, per product in the following system equipment categories: • Gateways • Cisco Emergency Responder • Voice Messaging • Conferencing • Cisco Intercompany Media Engine

  31. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (3/4) Solution Output: Server or gateway quantity needed, per product in the following system equipment categories: • Cisco Unified Presence • Cisco Expert Advisor • Cisco Customer Voice Portal • Unified Contact Center

  32. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (4/4) Solution Output: Server or gateway quantity needed, per product in the following system equipment categories: • Unified Contact Center

  33. Unified CST provides the user complete hardware sizing for the entire solution. Solution-level Output (4/4) Solution Output: Also includes a summary of Unified Computing System resources needed.

  34. Support • Support via PDI Helpdesk • US/Canada/Latin America: -7AM-9PM Eastern (M-F) • EMEA: • -7AM-6PM Local (M-F) • APAC/Japan: • -12PM-6PM (Sydney Time, Monday) • -7AM-6PM (Local) (Tuesday-Friday) • Feedback form • Unified CST provides support via PDI Help Desk. • http://www.cisco.com/go/pdihelpdesk

  35. Providing Feedback • We welcome and appreciate your feedback. • If sending feedback on a specific solution, it always best to send us a copy of your solution. You can send a copy of your solution to cucst_feedback using the Send Copy feature.

  36. Caveats

  37. Caveats • Intended for enterprise system sizing initially. Express and SMB solutions are supported in Quote Builder and Solution Expert. • Bill Of Materials needs to be generated with the help of the Dynamic Configurator Tool or the Multi-Line Configurator Tool post sizing. • Sizing of upgrades is not supported.

  38. Migrations & Upgrades Unified CST does not support system or product upgrades, however the tool can assist users with upgrades and migrations in the following manner: • Documentation for the Unified CST will include information on where to find data being requested by the tool in existing systems. • Users will then be able to size the system they are planning to deploy. • Next, based on the sizing output and information about the already owned hardware, the users can determine what additional hardware they need to secure to support the planned deployment. Cisco Unity TDM & VXML Gateways Cisco Unified Presence Cisco Unified Contact Center Cisco Unified Communications Manager IP Communications System Cisco Unified MeetingPlace

  39. Updates - Details

  40. Cisco Unified Communications Manager 8.5 Call Processing Capacity • There has been an overall increase in the Unified Communications Manager (Unified CM) call processing capacity across all call types. Calls for certain protocols are improved substantially: • SCCP to SCCP Calls in detailed tracing mode show an improvement of 15%. In default tracing mode, the improvement is marginal. • SIP to SIP Calls in detailed tracing mode show an improvement of 22%. In default tracing mode, the improvement is 10%. • SIP to H.323, SIP to MGCP, SCCP to H.323, SCCP to MGCP all show an improvement of between 15 to 20%. Constants • Server and cluster limits such as those for Phones, Cluster Size, CTI, Locations, Regions, Number of Gateways, etc., are unchanged. Memory Usage • Overall memory usage for a typical system deployment is expected to be comparable to the 8.0(3) release. In particular: • Memory required for the configuration and registration of a single line unsecure SCCP Phone has increased by 18%, and for single line secure SCCP phones by 12%. Extra memory required for adding additional lines in SCCP phones has decreased by about 16%. • Memory required for the configuration and registration of a single line for unsecure SIP phones increases by 11%, and for secure SIP phones by 10%. Extra memory required for adding additional lines in SIP phones has increased by about 100%. • Memory required for other configurations and overheads such as that for CTI, Partitions, Calling Search Spaces, Translation Patterns, Route Patterns, etc., are all unchanged. • Memory required for calls placed between two SCCP endpoints is reduced by 18%. • Memory required for calls placed between two SIP endpoints remains unchanged. • Memory required for calls between SCCP and any other protocol is reduced between 10-15%. • Memory required for calls between SIP and any other protocol remains unchanged. • Server Performance • The VM - CUCM_7500 is equivalent in performance to using MCS-7845-I2/MCS-7845-H2 servers. The VM - CUCM_2500 is equivalent to using MCS-7835-I3/MCS-7835-H3 servers. The VM - CUCM_1000 is equivalent to MCS-7825-I5 servers.

  41. Cisco Unified Contact Center Enterprise 8.5 Maximum Capacity Increase • Maximum number of local agents supported on high end servers has been increased from 1000 to 1500, provided the deployment uses Unified CVP. Note that the real number of agents that may be supported depends on other traffic and activities in the system. VM Platform Performance • The SIP call capacity and number of ports supported on the VM-based Unified CVP Call Server has been reduced by about 25%. New Features • Sizing for two new features in 8.5(1) will be added: Agent Greeting and Whisper Announcement. A call with Agent Greeting enabled is equivalent to two calls with it disabled. That is, call handling capacity, in calls per second, is cut in half if Agent Greeting is enabled for all calls.

  42. Cisco Unified Contact Center Express 8.5 Performance factors for Unified Contact Center Express (Unified CCX) Release 8.0 and earlier features remains unchanged. The server set that supports 8.0 will support 8.5 as well with some notable additions marked below. Some capability changes relating to outbound agents and IVR ports are noted below. Changes in 8.5 are as follows: New Features • High Availability over WAN of Unified CCX servers • Outbound Predictive/Progressive IVR based dialing. It takes the number of outbound IVR ports as input and calculates the BHCC that Unified CCX, gateways, and Unified CM must handle. • Licensed outbound and inbound ports are tracked separately. New Limits • Maximum number of agents supported is 8.5 has increased to 400. This higher limit is supported on the VM - UCCX_400 platform. • Maximum number of preview outbound agents is now 100 (instead of the number of total agents). • New limits on support of outbound IVR ports and outbound BHCC (busy hour call completions) in various deployment modes have been defined. These are as follows: • 7816 Class servers do not support Outbound IVR Ports and can support a maximum of 1800 BHCC in standalone and high availability (HA) over LAN modes, and 750 BHCC in HA over WAN mode. • 7825 Class servers and VM - UCCX_100 support up to 75 Outbound IVR Ports and a maximum of 2000 BHCC in standalone and HA over LAN modes, and 750 BHCC in HA over WAN mode. • 7835 Class servers support up to 75 Outbound IVR Ports and a maximum of 2600 BHCC in standalone and HA over LAN modes, and 2250 BHCC in HA over WAN mode. • 7845 Class servers and VM - UCCX_300 support up to 150 Outbound IVR Ports and a maximum of 5000 BHCC in standalone and HA over LAN modes, and 3250 BHCC in HA over WAN mode. • VM - UCCX_400 supports up to 150 Outbound IVR Ports and a maximum of 6000 BHCC in standalone and HA over LAN modes, and 5000 BHCC in HA over WAN mode. New Servers • VM definition will be in the format that matches OVA templates. Three templates have been defined, VM - UCCX_400, VM - UCCX_300, and VM - UCCX_100, each specifying the number of agents that it can support. • Appliance based servers (CXA1) are not supported for applications such as Compliance Recording (CR), Quality Manager (QM), Advanced Quality Manager (AQM), Workforce Management (WFM), and Supervisor Recording/Monitoring. A new VM server, VM - UCCX-WFO, will be defined for these applications. • Actual hardware platforms choices, including B200 M1, B200 M2, C200 M1, C200 M2, and C210 M2, will also be offered

  43. Other Applications CISCO UNIFIED PRESENCE New Features • Support for IM only mode and full UC mode • Support for both EWS and WebDAV versions of connection to Microsoft Exchange New VM Platforms • New VM platforms, VM - CUP_5000, VM - CUP_2500, and VM - CUP_1000, are added. They are equivalent to MCS-7845, MCS-7835, and MCS-7825 class of servers. CONFERENCING & COLLABORATION 8.X Usage Estimation • Sizing models are enhanced to better estimate the maximum number of conferencing sessions at the top of the hour. Capacity Change for High Complexity Codecs • Session capacity has decreased by 33% for high complexity codecs (supported in Hardware Media Resource). CISCO GATEWAYS & DSP Releases • New IOS releases 15.1(2)T and 15.1(3)T are added. Gateway capacity with new releases is identical to IOS 15.1(1)T. New Gateway • A new, ASR 1001, platform is introduced as CUBE only. Its capacity is approximately 67% of the ASR 1004. DSP Calculator • Support for new Network Modules (VWIC3) is introduced. The VWIC3 supports up to 4 T1/E1 WAN interfaces.

  44. Other Applications CISCO NETWORK MANAGEMENT APPLICATIONS Performance factors for 8.0 and earlier features will remain unchanged. The same server set that is calculated for 8.0 remain valid for 8.5 as well. CISCO EMERGENCY RESPONDER 8.5 Server Support • Three new VM platforms will be introduced for Cisco Emergency Responder: VM - CER_12000, VM - CER_20000, and VM - CER_30000. These VM platforms are identical to the VM platforms for Unified CM, supporting 1000, 2500 and 7500 Unified CM users, respectively. When used to support Cisco Emergency Responder, these VM platforms will provide capacity equivalent to the MCS-7825, MCS-7835, and MCS-7845 classes of servers, respectively.

  45. Products & Solutions NOT Covered The following products do not currently appear in the Unified Communications Sizing Tool user interface. Cisco Unified Session Manager • Session Management Edition is currently not supported in the Sizing Tool. While we work on providing Sizing Tool Support, please contact your Cisco Account Team for Session Management Edition design, sizing, and pricing help. • Cisco Account teams can access the following Cisco internal links for Session Management Edition design help until the Sizing Tool has full support for Session Management Edition. • Session Management Edition Design Home Page (login required) • Session Management Edition Initial Design Review (login required) • Session Management Edition Design Review Process (login required) • Session Management Edition design guidance can also found in the Cisco Unified Communications System 8.x SRND. Cisco MediaSense • For design information on using Cisco MediaSense on VM Servers, see Virtualization for Cisco MediaSense.

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