Managing Cisco Unified Communications

1. Managing Cisco Unified Communications Mahal Mohan: Director of Marketing, NMTGDave Wetzel: Marketing Manager, PTMO May 12th 2006

2. Applications CU Presence Server CUIPCC, CUIPCCE Rich Media Collaboration CU MeetingPlace CU MeetingPlace Express Call Control and Messaging CUCM, CUCME CU, CUC, CUE IP Fabric Routers Switches Gateways/Gatekeepers Trunking Managing Cisco Unified Communications • The broad range of Cisco Unified Communications products provides enormous flexibility • It also makes effective unified management a must-have capability

3. Cisco Unified Communications Management Suite Empowering Customers to be More Efficient While Operating the Unified Communication System Productivity Simplification Automation

4. Why Cisco Unified Communications Management? Save Time and Money by Better Leveraging Precious Skilled Resources Reduce Errors Leverage Additional Value Derived From Cisco Unified Communications on Cisco Transport Integration of Multiple Capabilities Into One Unified Communications Management Suite

5. Cisco EssentialService Operate Cisco Unified Communications ManagementChoice ofProducts and/or Services Offerings • Continuum of options to suit customer operational preferences • “Do-It-Yourself” management leveraging IT staff, using the Cisco Unified Communications Management products • Service solution: Outsourced remote management provided by Cisco ROS using these same products • Hybrid model; e.g. Central site + a subset of branch offices managed by internal IT staff; other branch offices managed by Cisco ROS • Consistent user experience, as the same management products are used Cisco 1040 IT-managed Central Site Branch Office 1 CUCME IP WAN IT-managed IT-managed Operations Manager Service Monitor . . . Cisco 1040 Cisco 1040 Branch Office 2 Branch Office n

6. Cisco Unified Communications Management SuiteCurrently AvailableProducts Cisco Unified Operations Manager 1.1 • Unified dashboard to monitor the whole system and to rapidly troubleshoot problems Cisco Unified Service Monitor 1.1 • Real-time measurement of voice quality and MOS reporting IPC Service Monitor PSTN WAN

7. Operations Manager • Comprehensive support for entire Cisco Unified Communication System • Actionable, service level view • Phone and device inventory reports • Proactive Tests • Real-time alerting

8. End - End testing (signaling + data path) Node - Node testing (IP SLA) PSTN WAN Operations Manager • Integrated diagnostics linked to monitoring and proactive testing • Replicate end user activities • End to End Call (Signaling and RTP) • Phone Registration • Dial-tone • Message Waiting Indicator • Conference • Emergency Call • Replicate voice traffic (IP SLA/SAA based) • Quality/Latency/Jitter/packet loss • Gateway registration

9. Service Monitor • Two-component solution that monitors, evaluates, and reports voice quality for actual calls Real time monitoring of voice quality for actual calls R-Factor MOS for every 60 second interval Built-in system-level availability and redundancy Easily installs and configures itself just like a Cisco IP phone Uses switch SPAN port Real time alerting w/ details Analysis and archival based on MOS thresholds Integrates with IPC OM or Manager of Managers

10. Service Monitor • FCC Class B certified for desktop or wiring closet deployment • PoE (IEEE 802.3af) • Uses ITU G.107 R-factor to calculate MOS score for active calls Can send SNMP traps to Manager of Managers CiscoWorks IPC Service Monitor Cisco 1040 Sensor Monitors call’s RTP streams CiscoWorks IPC Operations Manager presents alert information and diagnostic options CiscoWorks IPC Service Monitor stores and evaluates MOS values and sends SNMP traps when threshold is crossed Cisco 1040 sends MOS scores for active calls Cisco 1040

11. Scenario: Problem Detection and Troubleshooting (1/4) Cisco 1040 Operations Manager CUCCM Branch Office 1 IP WAN CUCME Service Monitor Large Enterprise Deployment • Central site with multiple branch offices, having multiple CUCCM clusters, CU, CUCME (at smaller branches), gateways • OM and SM deployed at central site, Cisco 1040 sensors at branch sites Cisco Unity Cisco 1040 Central Site Branch Office 2

12. Powerful service-level viewacross multiple clusters • Visual indication of problem in specific cluster • Double-click to drill-down into cluster Scenario: Problem Detection and Troubleshooting (2/4)

13. Drill-down and view status of CUCCMs and other cluster components • Problem details and troubleshooting are just a right-click away! • View alert details on selected CUCCM Scenario: Problem Detection and Troubleshooting (3/4)

14. View current status, timestamps and other details • Initiate a variety of end to end diagnostic tests to rapidly troubleshoot the problem, right from the alert detail! • Browse alerts and events Scenario: Problem Detection and Troubleshooting (4/4)

15. Scenario: Phone inventory and status (1/8) Cisco 1040 Operations Manager CUCCM Branch Office 1 IP WAN CUCME Service Monitor Large Enterprise Deployment • Central site with multiple branch offices, having multiple CUCCM clusters, CU, CUCME (at smaller branches), gateways • OM and SM deployed at central site, Cisco 1040 sensors at branch sites Cisco Unity Cisco 1040 Central Site Branch Office 2

16. Operations Manager has inventory of phones • Lookup individual phones • Search using phone #, IP address or MAC address Scenario: Phone inventory and status (2/8)

17. Searched phone located in the deployment • Current status of CCM/GWs supporting the phone • Right click on the phone for available diagnostics • Lookup phone details, phone web page etc Scenario: Phone inventory and status (3/8)

18. Searched phone located in the deployment • Current status of CCM/GWs supporting the phone • Right click on the phone for available diagnostics • Lookup phone details, phone web page etc Scenario: Phone inventory and status (4/8)

19. Searched phone located in the deployment • Current status of CCM/GWs supporting the phone • Right click on the phone for available diagnostics • Lookup phone details, phone web page etc Scenario: Phone inventory and status (5/8)

20. Scenario: Phone inventory and status (3/5)

21. Right click on the phone for available diagnostics • Initiate diagnostic tests such as pinging the phone • Place a test call to the phone and test signaling and voice quality Scenario: Phone inventory and status (7/8)

22. View phone inventory information • View status, CCM related details, and switch related details • Initiate a variety of end to end diagnostic tests to rapidly troubleshoot the problem, right from the phone detail! Scenario: Phone inventory and status (8/8)

23. CallManager Cluster, Unity Operations Manager + Service Monitor Cisco 1040 PSTN Cisco 1040 SRST IP WAN Branch Office1 Campus Ordering Options Small and Medium Enterprise Deployments • Cisco Unified Communications Management – Mid Market Bundle • Operations Manager + 6 pack Service Monitor bundle

24. Large Enterprise Deployments CallManager Cluster, Unity • Cisco Unified Communications Management – Enterprise Market Bundle • Operations Manager (with appropriately sized license) + 6 pack Service Monitor bundle Cisco 1040 Operations Manager PSTN Service Monitor CME, CUE Cisco 1040 IP WAN Branch Office1 Campus Cisco 1040 SRST Branch Office2

25. Operations Manager and Service Monitor Manager of Managers Operations Manager • Real-time view of Unified Communications System • Alerting and diagnostics • Phone inventory reporting Service Monitor • Real-time voice quality alerting • MOS scores and details • Archival of historical call quality Service Monitor Operations Manager Win2003 Service Monitor Win2003 Cisco 1040 sensors

26. Cisco Unified Operations Manager • “The Cisco Unified Communications Operations Manager provides ‘Service Impact Reports,’ which we have not seen on other vendors’ IP telephony management systems” • Compared to other network management systems, the Cisco Unified Communications Operations Manager provides contextual popups specifically designed for managing that device/node.” • If a failure is detected in part of the network,…, the ‘Service Impact’ report is displayed showing the specific failure and indicates the end users or services that are affected by the current fault or outage.” • “We think this application is more effective in handling networks comprised of Cisco infrastructure than any other third party management system we’ve used.” Miercom Lab Testing Summary Report: www.miercom.com/cisco

27. Cisco Unified Operations Manager “Previously, identifying the nature of a voice quality problem often took a full day. With Cisco Unified Operations Manager and Cisco Unified Service Monitor I can often identify and resolve the problem in just half an hour” “Node-to-node tests give us the assurance that everything is working well. And if a node is experiencing a problem, we generally find out about it before our users experience notice it. Automated node-by-node tests alone save me a couple of hours per week” “The ability to isolate problems more quickly enables me to solve many issues in half an hour that previously took a full day”Mike Dedecker, Network Administrator,Warner Pacific Warner Pacific Insurance Services • Improved overall service quality for their employees and customers • Increased user service levels • Saved two hours a week for IT

28. What Differentiates Operations Manager from Other Management Solutions? Leading the Industry with the First to Provide: • Unified management of all the Cisco Unified Communications System components, including the IP transport infrastructure • Actionable service-level view of the Cisco Unified Communications System • Service-level impact combined with proactive phone and application testing and node-to-node infrastructure testing Software Agents Are Not Used on the Monitored Devices, Thus Avoiding any Disruptions to the Monitored Solution Scales From 300 Phones to 30,000 Phones for a Single Operations Manager Instance; Scales Higher With Multiple Operation Managers

29. Provisioning Manager 1.0 • Single viewof a subscriber and their services • Simplified management of subscribers, services, and related Cisco Unified application resources • Day 1 – deployments and projects • Day 2 – ongoing moves, adds, & changes • Across the most commonCisco Unified products • Bringing immediate value with short ROI for customers • Single provisioning interface to Cisco Unified systems • Policy based, business oriented • With the speed and accuracy of automation

30. Request for Service Service Active Automated Activation Provisioning Manager 1.0 • Provisioning • Unified: ONE interface • Simplified: business-process & user-oriented • Rapid: <1 minute for activation • Accurate: Reduce manual & duplicate entry errors • User-friendly: template-based interface & business abstraction CCME CUE CallManager clusters Unity voicemail systems

31. Service Statistics Manager • Leverages wealth of data in Operations Manager & Service Monitor as well as CDR and performance information in CUCM, CUCME, CU, CUC, CUE, CUMPE, CUCC, CUCCE • Enables partitioning of statistics data based on network, service, business and user partitioning criteria • Enables SLA creation, measurement and verification based on IPC metrics • Generates out-of-the-box reports with specific focus on Executive, Operations and Capacity Planning roles, and customization • Enables export of the statistics data to external applications

32. Cisco Unified Communications Management Suite Simplification Automation Productivity Empowering Customers to be More Efficient While Operating the Unified Communication System • Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures • Provides contextual diagnostic tools to enable fast and easy troubleshooting • Presents service quality alerts with associated detail for prompt problem resolution • A suite of products fully integrated for productivity and simplification Additional Information can be found at:www.cisco.com/go/iptelephony_management

33. Questions? CiscoCLP@cisco.com

34. Q and A