A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan. October 15, 2008. Introduction. Thank you Materials on CIO website “The Plan” for “The Plan”. Traditional IT Service Expectations. Good. Pick Two. Fast. Cheap. IT Service Expectations Today. Good. +. Pick Three.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
October 15, 2008
…for virtually everything
We are here
Information Technology Service Infrastructure
Achieving and sustaining service excellence for teaching and learning, research, outreach and public service, and campus services.
A culture of self-reliance meets a culture of collaboration
IT Service for
All the things we do to run this $2 billion/year enterprise
Software and services that provide a common set of features and processes used to support and enhance IT service delivery.
How do we make decisions?
How do we set priorities?
What is our total IT spend?
What is core to our mission?
More than technology, our challenge is building community and brokering capability…