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A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan. October 15, 2008. Introduction. Thank you Materials on CIO website “The Plan” for “The Plan”. Traditional IT Service Expectations. Good. Pick Two. Fast. Cheap. IT Service Expectations Today. Good. +. Pick Three.

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Presentation Transcript
slide2

Introduction

  • Thank you
  • Materials on CIO website
  • “The Plan” for “The Plan”
slide4

IT Service Expectations Today

Good

+

Pick Three

Fast

Cheap

slide5

IT Service Matters

…for virtually everything

slide6

More Complex Than We Admit

Simple

Complicated

Complex

Chaotic

We are here

slide7

Achieving Service Excellence

Teaching &

Learning

Outreach &

Public Service

Campus Services

Research

Information Technology Service Infrastructure

slide9

Vision

Achieving and sustaining service excellence for teaching and learning, research, outreach and public service, and campus services.

slide10

Common Themes

  • Communication and collaboration
  • IT service leadership
  • Organizational infrastructure
  • Effective assessment
  • Funding approaches
  • Agile and innovative
  • Aligned
  • Boundary bridging
slide12

Teaching and Learning

  • Support with appropriate technologies
  • Support successful approaches
  • Prepare students to work in a technology-enhanced world
  • Foster collaboration and innovation
  • Advance and sustain faculty, staff, and student skills and competencies
slide13

Research

A culture of self-reliance meets a culture of collaboration

slide14

Research

  • Understand research nature (adaptive challenges)
  • Support research infrastructure
  • Support the proposal/award process
  • Connect resources and people
  • Support sharing and archiving research
  • Advance and sustain faculty, staff, and student skills and competencies
slide15

The

Science of

Science

IT Service for

Research at

UW-Madison

The

Science of

Infrastructure

Infrastructure

slide17

Outreach and Public Service

  • Include strategies listed in T&L section
  • Support outreach and public service infrastructure
  • Support access for non-traditional students and the public (shrink distance for access)
  • Embrace Wisconsin Idea/Experience
  • Advance and sustain faculty and staff skills and competencies
slide18

Campus Services

All the things we do to run this $2 billion/year enterprise

slide19

Infrastructure

  • Define, establish, sustain and continually enhance core and enabling infrastructure
slide21

Enabling Infrastructure

Software and services that provide a common set of features and processes used to support and enhance IT service delivery.

slide22

Influencers

  • Complexity
  • Funding strategies
  • Relationships/Alignment
  • Priorities
  • Governance
  • Architecture principles
  • Policy
slide23

Bigger Questions

How do we make decisions?

How do we set priorities?

What is our total IT spend?

What is core to our mission?

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