A roadmap to service excellence the uw madison it strategic plan
This presentation is the property of its rightful owner.
Sponsored Links
1 / 26

A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan PowerPoint PPT Presentation


  • 51 Views
  • Uploaded on
  • Presentation posted in: General

A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan. October 15, 2008. Introduction. Thank you Materials on CIO website “The Plan” for “The Plan”. Traditional IT Service Expectations. Good. Pick Two. Fast. Cheap. IT Service Expectations Today. Good. +. Pick Three.

Download Presentation

A Roadmap to Service Excellence – The UW-Madison IT Strategic Plan

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


A roadmap to service excellence the uw madison it strategic plan

A Roadmap to Service Excellence – The UW-MadisonIT Strategic Plan

October 15, 2008


A roadmap to service excellence the uw madison it strategic plan

Introduction

  • Thank you

  • Materials on CIO website

  • “The Plan” for “The Plan”


A roadmap to service excellence the uw madison it strategic plan

Traditional IT Service Expectations

Good

Pick Two

Fast

Cheap


A roadmap to service excellence the uw madison it strategic plan

IT Service Expectations Today

Good

+

Pick Three

Fast

Cheap


A roadmap to service excellence the uw madison it strategic plan

IT Service Matters

…for virtually everything


A roadmap to service excellence the uw madison it strategic plan

More Complex Than We Admit

Simple

Complicated

Complex

Chaotic

We are here


A roadmap to service excellence the uw madison it strategic plan

Achieving Service Excellence

Teaching &

Learning

Outreach &

Public Service

Campus Services

Research

Information Technology Service Infrastructure


A roadmap to service excellence the uw madison it strategic plan

Some Important Questions


A roadmap to service excellence the uw madison it strategic plan

Vision

Achieving and sustaining service excellence for teaching and learning, research, outreach and public service, and campus services.


A roadmap to service excellence the uw madison it strategic plan

Common Themes

  • Communication and collaboration

  • IT service leadership

  • Organizational infrastructure

  • Effective assessment

  • Funding approaches

  • Agile and innovative

  • Aligned

  • Boundary bridging


A roadmap to service excellence the uw madison it strategic plan

Teaching and Learning


A roadmap to service excellence the uw madison it strategic plan

Teaching and Learning

  • Support with appropriate technologies

  • Support successful approaches

  • Prepare students to work in a technology-enhanced world

  • Foster collaboration and innovation

  • Advance and sustain faculty, staff, and student skills and competencies


A roadmap to service excellence the uw madison it strategic plan

Research

A culture of self-reliance meets a culture of collaboration


A roadmap to service excellence the uw madison it strategic plan

Research

  • Understand research nature (adaptive challenges)

  • Support research infrastructure

  • Support the proposal/award process

  • Connect resources and people

  • Support sharing and archiving research

  • Advance and sustain faculty, staff, and student skills and competencies


A roadmap to service excellence the uw madison it strategic plan

The

Science of

Science

IT Service for

Research at

UW-Madison

The

Science of

Infrastructure

Infrastructure


A roadmap to service excellence the uw madison it strategic plan

Outreach and Public Service


A roadmap to service excellence the uw madison it strategic plan

Outreach and Public Service

  • Include strategies listed in T&L section

  • Support outreach and public service infrastructure

  • Support access for non-traditional students and the public (shrink distance for access)

  • Embrace Wisconsin Idea/Experience

  • Advance and sustain faculty and staff skills and competencies


A roadmap to service excellence the uw madison it strategic plan

Campus Services

All the things we do to run this $2 billion/year enterprise


A roadmap to service excellence the uw madison it strategic plan

Infrastructure

  • Define, establish, sustain and continually enhance core and enabling infrastructure


A roadmap to service excellence the uw madison it strategic plan

Core Infrastructure


A roadmap to service excellence the uw madison it strategic plan

Enabling Infrastructure

Software and services that provide a common set of features and processes used to support and enhance IT service delivery.


A roadmap to service excellence the uw madison it strategic plan

Influencers

  • Complexity

  • Funding strategies

  • Relationships/Alignment

  • Priorities

  • Governance

  • Architecture principles

  • Policy


A roadmap to service excellence the uw madison it strategic plan

Bigger Questions

How do we make decisions?

How do we set priorities?

What is our total IT spend?

What is core to our mission?


A roadmap to service excellence the uw madison it strategic plan

Next Steps


A roadmap to service excellence the uw madison it strategic plan

Conversation


A roadmap to service excellence the uw madison it strategic plan

More than technology, our challenge is building community and brokering capability…


  • Login