Excellence now tom peters 0819 11
Download
1 / 25

Excellence. Now. Tom Peters - PowerPoint PPT Presentation


  • 177 Views
  • Updated On :

Excellence. Now . Tom Peters/0819.11. EXCELLENCE is not an "aspiration.” EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is not an "aspiration." EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is your next conversation. Or not. EXCELLENCE is your next meeting. Or not.

Related searches for Excellence. Now. Tom Peters

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Excellence. Now. Tom Peters' - chinara


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Excellence now tom peters 0819 11
Excellence.Now.Tom Peters/0819.11


EXCELLENCE is not an "aspiration.”

EXCELLENCE is … THE NEXT FIVE MINUTES.


EXCELLENCE is not an "aspiration."

EXCELLENCE is … THE NEXT FIVE MINUTES.

EXCELLENCE is your next conversation.

Or not.

EXCELLENCE is your next meeting.

Or not.

EXCELLENCE is shutting up and listening—really listening.

Or not.

EXCELLENCE is your next customer contact.

Or not.

EXCELLENCE is saying “Thank you” for something “small.”

Or not.

EXCELLENCE is the next time you shoulder responsibility and apologize.

Or not.

EXCELLENCE is waaay over-reacting to a screw-up.

Or not.

EXCELLENCE is the flowers you brought to work today.

Or not.

EXCELLENCE is lending a hand to an “outsider” who’s fallen behind schedule.

Or not.

EXCELLENCE is bothering to learn the way folks in finance [or IS or HR] think.

Or not.

EXCELLENCE is waaay “over”-preparing for a 3-minute presentation.

Or not.

EXCELLENCE is turning “insignificant” tasks into models of … EXCELLENCE.

Or not.


EXCELLENCE is … THE NEXTFIVE MINUTES.




“One minute. …” excellence?”


“One minute. You make up your mind to never again do something that is not excellent.”


7/8 Steps to Sustaining Success something that is not excellent.”

You take care of the PEOPLE.

The people take care of the SERVICE.

The service takes care of the CUSTOMER.

The customer takes care of the PROFIT.

The profit takes care of the RE-INVESTMENT.

The re-investment takes care of the RE-INVENTION.

The re-invention takes care of the FUTURE.

(And at every step the only measure is EXCELLENCE.)


7 Steps to Sustaining Success: And it starts with … something that is not excellent.”

You take care of the people.


Leader job 1 paint portraits of excellence
Leader Job #1 … something that is not excellent.”Paint Portraits of Excellence!


The something that is not excellent.”EXCELLENCE 25: Master the Basics!

1. Read.

2. Write.

3. Talk.

4. LISTEN.

5. Appreciate.

6. Kind.

7. Walk.

8. Work.

9. EXECUTE.

10. EXECUTE

11. Relentless.

12. Enthuse.

13. WOW!

14. PEOPLE.

15. Frontline.

16. ACT.

17. Anger.

18. Band.

19. Apologize.

20. Weird-out.

21 Why?

22. Network I.

23. Network II.

24. Wired.

25. EXCELLENCE.


  • The something that is not excellent.” EXCELLENCE 25: Master the Basics!

  • 1. Read. (Outstudy ‘em. Read wide. Read deep.)

  • 2. Write. (Clear. Concise. Compelling. Powerful.)

  • 3. Talk. (Presentation MASTERY. Study. Practice-practice-practice.

  • Storytelling, mastery of.)

  • 4. LISTEN. (Study. Practice-practice-practice. Understand enormous-

  • MATCHLESS power thereof.)

  • 5. Appreciate. (Engaged. Compassionate. Appreciative always. “Thank you”

  • rules.)

  • Kind. (Pays off big-time. K =R =P/Kindness = Repeat business = Profit.)

  • 7. Walk. (MBWA/Managing By Wandering Around. “In touch” as fetish.

  • Practice.)

  • 8. Work. (Work harder than the next person.)

  • 9. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. )

  • 10. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. )

  • 11. Relentless. (Keep on keepin’ on. “Know when to fold ‘em”: No!

  • Master of “Plan B.”)

  • 12. Enthuse. (Enthusiasm begets Enthusiasm. Enthusiasm moves

  • mountains.)

  • 13. WOW! (Knock-your-socks-off standard for positively everything.)


The something that is not excellent.” EXCELLENCE 25: Master the Basics.

14. PEOPLE. (People 1st. People 2nd. People 3rd … Great-engaged

people>>Great strategy. Best bosses = Best people developers. Your

people are your #1 customers.)

15. Frontline. (First-line supervisors, quality of, determine just about everything.)

16. ACT. (Most tries wins! READY. FIRE! AIM. “Blame no one. Expect nothing. Do something.” “You miss 100% of the shots you never take.”)

17. Anger. (Impatience. Constantly question the status quo.)

18. Band. (Small, passionate, relentless bands of people change the world!)

19. Apologize. (“I’m sorry,” enormous power thereof.)

20. Weird-out. (Multiple, unusual sources of information and feedback.)

21 Why? (Curiosity power! Always/repeatedly ask and ask and ask: “Why?”)

22. Network I. (Work like a demon on wider-deeper relationships. Think

R.O.I.R./Return On Investment in Relationships. NEVER WASTE A

LUNCH.)

23. Network II. (“Suck down” for success. “Real work” happens 2-3 levels “down”—master the “working underbelly” of your own/customer/etc. organizations.)

24. Wired. (Use every trick in the Internet/Co-create/Social Media book.)

25. EXCELLENCE. (The only standard. Always capitalize all letters.)


EX10/Entrepreneurial eXcellence TEN something that is not excellent.”1. “Insane” PASSION for and commitment to the idea. (Ray Kroc: “You must be able to see the beauty in a hamburger bun.”)2. Can explain the idea in Simple English and Excite others about its Uniqueness in ONE MINUTE (or less).3. Good ACCOUNTANT (Loves the #s)/“Wise-man [-woman]”/50-50 Partner.4. Devotee of the Experimental Method (“Try it. NOW.” Fail. Forward. FAST.)/Master of “Plan B”/RELENTLESS/RESILIENT.5. Patience in HIRING/“Great place to work” from the get-go.6. “d”iversity (Any-all dimensions)/M-F balance.7. Exude Decency-Character-Integrity.8. Playfulness/Fun.9. Sweat the details (EXECUTION = Strategy).10. EXCELLENCE. Period.


The “19 Es” of EXCELLENCE something that is not excellent.”

Enthusiasm! (Be an irresistible force of nature! Be fire! Light fires!)

Exuberance! (Vibrate—cause earthquakes!)

Execution! (Do it! Now! Get it done! Barriers are baloney! Excuses are

for wimps! Accountability is gospel! Adhere to coach Bill Parcells’

doctrine: “Blame nobody!! Expect nothing!! Do something!!”)

Empowerment! (Respect! Appreciation! Ask until you’re blue in the face,

“What do you think?”Then: Listen! Liberate! 100.00% innovators!)

Edginess! (Perpetually dance at the frontier and a little, or a lot, beyond.)

Enraged! (Maintain a permanent state of mortal combat with the

status-quo!)

Engaged! (Addicted to MBWA/Managing By Wandering Around. In touch.

Always.)

Electronic! (Partner with the whole wide world 60/60/24/7 via all manner of

electronic community building and entanglement. Crowdsourcing

wins!)

Encompassing! (Relentlessly pursue diversity of every flavor! Diversity

per se generates big returns!) (Seeking superb leaders: Women rule!)

Emotion! (The alpha! The omega! The essence of leadership! The

essence of sales! The essence of design! The essence of life itself!

Acknowledge it! Use it!)


The “19 Es” of EXCELLENCE something that is not excellent.”

Empathy! (Connect! Connect! Connect! Click with others’ reality and

aspirations! “Walk in the other person’s shoes”—until the soles

have holes!)

Ears! (Effective listening in every encounter: Strategic Advantage No. 1!

Believe it!)

Experience! (Life is theater! It’s always showtime! Make every contact

a “Wow”! Standard: “Insanely Great”/Steve Jobs; “Radically

Thrilling”/BMW.)

Eliminate! (Keep it simple!! Furiously battle hyper-complexity and

gobbledygook!!)

Errorprone! (Ready! Fire! Aim! Try a lot of stuff, make a lot of booboos.

CELEBRATE the booboos! Try more stuff, make more booboos! He

who makes the most mistakes wins! Fail! Forward! Fast!)

Evenhanded! (Straight as an arrow! Fair to a fault! Honest as Abe!)

Expectations! (Michelangelo: “The greatest danger for most of us is not

that our aim is too high and we miss it, but that it is too low and we

hit it.”)

Eudaimonia! (The essence of Aristotelian philosophy: True happiness is

pursuit of the highest of human moral purpose. Be of service! Always!)

EXCELLENCE! (The only standard! Never an exception! Start NOW!

No excuses!)


Excellence1982: The Bedrock “Ei something that is not excellent.”ght Basics”

1. A Bias for Action

2. Close to the Customer

3. Autonomy and Entrepreneurship

4. Productivity Through People

5. Hands On, Value-Driven

6. Stick to the Knitting

7. Simple Form, Lean Staff

8. Simultaneous Loose-Tight

Properties”


“Breakthrough” 82* something that is not excellent.”

People!

Customers!

Action!

Values!

*In Search of Excellence


In Search of Excellence “twitter-ized”/ something that is not excellent.” <140 Characters:Cherish your people, cuddle your customers, wander around, “try it” beats

“talk about it,” pursue Excellence, tell

the truth.

127/Q.E.D.


“[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred. It’s excellence, not happiness, that we admire most.”—David Brooks, “It’s Not About You,” oped, New York Times, 30 May 2011


“[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred.It’s excellence, not happiness, that we admire most.”—David Brooks,

“It’s Not About You,” Oped, New York Times, 30 May 2011


“Excellence … speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred

can be obtained if you:

... care more than others think

is wise; ... risk more than others think

is safe; ... dream more than others think

is practical; ... expect more than others think

is possible.”

Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)


Excellence always if not excellence what if not excellence now when
Excellence. speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatredAlways. If notExcellence,what?If notExcellencenow, when?


ad