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Excellence. Now . Tom Peters/0819.11. EXCELLENCE is not an "aspiration.” EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is not an "aspiration." EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is your next conversation. Or not. EXCELLENCE is your next meeting. Or not.

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Excellence. Now . Tom Peters/0819.11

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Excellence now tom peters 0819 11

Excellence.Now.Tom Peters/0819.11


Excellence now tom peters

EXCELLENCE is not an "aspiration.”

EXCELLENCE is … THE NEXT FIVE MINUTES.


Excellence now tom peters

EXCELLENCE is not an "aspiration."

EXCELLENCE is … THE NEXT FIVE MINUTES.

EXCELLENCE is your next conversation.

Or not.

EXCELLENCE is your next meeting.

Or not.

EXCELLENCE is shutting up and listening—really listening.

Or not.

EXCELLENCE is your next customer contact.

Or not.

EXCELLENCE is saying “Thank you” for something “small.”

Or not.

EXCELLENCE is the next time you shoulder responsibility and apologize.

Or not.

EXCELLENCE is waaay over-reacting to a screw-up.

Or not.

EXCELLENCE is the flowers you brought to work today.

Or not.

EXCELLENCE is lending a hand to an “outsider” who’s fallen behind schedule.

Or not.

EXCELLENCE is bothering to learn the way folks in finance [or IS or HR] think.

Or not.

EXCELLENCE is waaay “over”-preparing for a 3-minute presentation.

Or not.

EXCELLENCE is turning “insignificant” tasks into models of … EXCELLENCE.

Or not.


Excellence now tom peters

EXCELLENCE is … THE NEXTFIVE MINUTES.


Excellence now tom peters

Or not.


Excellence now tom peters

“Mr. Watson, how long does it take to achieve excellence?”


Excellence now tom peters

“One minute. …”


Excellence now tom peters

“One minute. You make up your mind to never again do something that is not excellent.”


Excellence now tom peters

7/8 Steps to Sustaining Success

You take care of the PEOPLE.

The people take care of the SERVICE.

The service takes care of the CUSTOMER.

The customer takes care of the PROFIT.

The profit takes care of the RE-INVESTMENT.

The re-investment takes care of the RE-INVENTION.

The re-invention takes care of the FUTURE.

(And at every step the only measure is EXCELLENCE.)


Excellence now tom peters

7 Steps to Sustaining Success: And it starts with …

You take care of the people.


Leader job 1 paint portraits of excellence

Leader Job #1 …Paint Portraits of Excellence!


Excellence now tom peters

The EXCELLENCE 25: Master the Basics!

1. Read.

2. Write.

3. Talk.

4. LISTEN.

5. Appreciate.

6. Kind.

7. Walk.

8. Work.

9. EXECUTE.

10. EXECUTE

11. Relentless.

12. Enthuse.

13. WOW!

14. PEOPLE.

15. Frontline.

16. ACT.

17. Anger.

18. Band.

19. Apologize.

20. Weird-out.

21 Why?

22. Network I.

23. Network II.

24. Wired.

25. EXCELLENCE.


Excellence now tom peters

  • The EXCELLENCE 25: Master the Basics!

  • 1. Read. (Outstudy ‘em. Read wide. Read deep.)

  • 2. Write. (Clear. Concise. Compelling. Powerful.)

  • 3. Talk. (Presentation MASTERY. Study. Practice-practice-practice.

  • Storytelling, mastery of.)

  • 4. LISTEN. (Study. Practice-practice-practice. Understand enormous-

  • MATCHLESS power thereof.)

  • 5. Appreciate. (Engaged. Compassionate. Appreciative always. “Thank you”

  • rules.)

  • Kind. (Pays off big-time. K =R =P/Kindness = Repeat business = Profit.)

  • 7. Walk. (MBWA/Managing By Wandering Around. “In touch” as fetish.

  • Practice.)

  • 8. Work. (Work harder than the next person.)

  • 9. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. )

  • 10. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. )

  • 11. Relentless. (Keep on keepin’ on. “Know when to fold ‘em”: No!

  • Master of “Plan B.”)

  • 12. Enthuse. (Enthusiasm begets Enthusiasm. Enthusiasm moves

  • mountains.)

  • 13. WOW! (Knock-your-socks-off standard for positively everything.)


Excellence now tom peters

The EXCELLENCE 25: Master the Basics.

14. PEOPLE. (People 1st. People 2nd. People 3rd … Great-engaged

people>>Great strategy. Best bosses = Best people developers. Your

people are your #1 customers.)

15. Frontline. (First-line supervisors, quality of, determine just about everything.)

16. ACT. (Most tries wins! READY. FIRE! AIM. “Blame no one. Expect nothing. Do something.” “You miss 100% of the shots you never take.”)

17. Anger. (Impatience. Constantly question the status quo.)

18. Band. (Small, passionate, relentless bands of people change the world!)

19. Apologize. (“I’m sorry,” enormous power thereof.)

20. Weird-out. (Multiple, unusual sources of information and feedback.)

21 Why? (Curiosity power! Always/repeatedly ask and ask and ask: “Why?”)

22. Network I. (Work like a demon on wider-deeper relationships. Think

R.O.I.R./Return On Investment in Relationships. NEVER WASTE A

LUNCH.)

23. Network II. (“Suck down” for success. “Real work” happens 2-3 levels “down”—master the “working underbelly” of your own/customer/etc. organizations.)

24. Wired. (Use every trick in the Internet/Co-create/Social Media book.)

25. EXCELLENCE. (The only standard. Always capitalize all letters.)


Excellence now tom peters

EX10/Entrepreneurial eXcellence TEN1. “Insane” PASSION for and commitment to the idea. (Ray Kroc: “You must be able to see the beauty in a hamburger bun.”)2. Can explain the idea in Simple English and Excite others about its Uniqueness in ONE MINUTE (or less).3. Good ACCOUNTANT (Loves the #s)/“Wise-man [-woman]”/50-50 Partner.4. Devotee of the Experimental Method (“Try it. NOW.” Fail. Forward. FAST.)/Master of “Plan B”/RELENTLESS/RESILIENT.5. Patience in HIRING/“Great place to work” from the get-go.6. “d”iversity (Any-all dimensions)/M-F balance.7. Exude Decency-Character-Integrity.8. Playfulness/Fun.9. Sweat the details (EXECUTION = Strategy).10. EXCELLENCE. Period.


Excellence now tom peters

The “19 Es” of EXCELLENCE

Enthusiasm! (Be an irresistible force of nature! Be fire! Light fires!)

Exuberance! (Vibrate—cause earthquakes!)

Execution! (Do it! Now! Get it done! Barriers are baloney! Excuses are

for wimps! Accountability is gospel! Adhere to coach Bill Parcells’

doctrine: “Blame nobody!! Expect nothing!! Do something!!”)

Empowerment! (Respect! Appreciation! Ask until you’re blue in the face,

“What do you think?”Then: Listen! Liberate! 100.00% innovators!)

Edginess! (Perpetually dance at the frontier and a little, or a lot, beyond.)

Enraged! (Maintain a permanent state of mortal combat with the

status-quo!)

Engaged! (Addicted to MBWA/Managing By Wandering Around. In touch.

Always.)

Electronic! (Partner with the whole wide world 60/60/24/7 via all manner of

electronic community building and entanglement. Crowdsourcing

wins!)

Encompassing! (Relentlessly pursue diversity of every flavor! Diversity

per se generates big returns!) (Seeking superb leaders: Women rule!)

Emotion! (The alpha! The omega! The essence of leadership! The

essence of sales! The essence of design! The essence of life itself!

Acknowledge it! Use it!)


Excellence now tom peters

The “19 Es” of EXCELLENCE

Empathy! (Connect! Connect! Connect! Click with others’ reality and

aspirations! “Walk in the other person’s shoes”—until the soles

have holes!)

Ears! (Effective listening in every encounter: Strategic Advantage No. 1!

Believe it!)

Experience! (Life is theater! It’s always showtime! Make every contact

a “Wow”! Standard: “Insanely Great”/Steve Jobs; “Radically

Thrilling”/BMW.)

Eliminate! (Keep it simple!! Furiously battle hyper-complexity and

gobbledygook!!)

Errorprone! (Ready! Fire! Aim! Try a lot of stuff, make a lot of booboos.

CELEBRATE the booboos! Try more stuff, make more booboos! He

who makes the most mistakes wins! Fail! Forward! Fast!)

Evenhanded! (Straight as an arrow! Fair to a fault! Honest as Abe!)

Expectations! (Michelangelo: “The greatest danger for most of us is not

that our aim is too high and we miss it, but that it is too low and we

hit it.”)

Eudaimonia! (The essence of Aristotelian philosophy: True happiness is

pursuit of the highest of human moral purpose. Be of service! Always!)

EXCELLENCE! (The only standard! Never an exception! Start NOW!

No excuses!)


Excellence now tom peters

Excellence1982: The Bedrock “Eight Basics”

1. A Bias for Action

2. Close to the Customer

3. Autonomy and Entrepreneurship

4. Productivity Through People

5. Hands On, Value-Driven

6. Stick to the Knitting

7. Simple Form, Lean Staff

8. Simultaneous Loose-Tight

Properties”


Excellence now tom peters

“Breakthrough” 82*

People!

Customers!

Action!

Values!

*In Search of Excellence


Excellence now tom peters

In Search of Excellence “twitter-ized”/ <140 Characters:Cherish your people, cuddle your customers, wander around, “try it” beats

“talk about it,” pursue Excellence, tell

the truth.

127/Q.E.D.


Excellence now tom peters

“[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred. It’s excellence, not happiness, that we admire most.”—David Brooks, “It’s Not About You,” oped, New York Times, 30 May 2011


Excellence now tom peters

“[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred.It’s excellence, not happiness, that we admire most.”—David Brooks,

“It’s Not About You,” Oped, New York Times, 30 May 2011


Excellence now tom peters

“Excellence …

can be obtained if you:

... care more than others think

is wise; ... risk more than others think

is safe; ... dream more than others think

is practical; ... expect more than others think

is possible.”

Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)


Excellence always if not excellence what if not excellence now when

Excellence.Always. If notExcellence,what?If notExcellencenow, when?


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