10 characteristics of world class company tom peters
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10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters) PowerPoint PPT Presentation


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Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective. 10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters). Innovative in new product /service development Pioneer in Technology

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10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)

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Quality oriented

Flat organization (reduce Hierarchy )

Fast, Flexible and competitive in time

Customer satisfaction oriented

International perspective

10 CHARACTERISTICS of WORLD CLASS COMPANY(Tom Peters)


Innovative in new product /service development

Pioneer in Technology

Create small units

Continuously enhance skill and knowledge of their employee

Continuous improvement ( every day improvement)

10 CHARACTERISTICS of WORLD CLASS COMPANY(continued)


Thinking pattern

Working pattern

Learning pattern

Behavior pattern

CHANGES IN DEMAND


KAIChange

ZENBetter

KAIZEN Continuous and better Improvement

KAIZEN PRINCIPLES


PROBLEM = PROGRESS OPPORTUNITY

PROGRESS

IMPROVEMENT

SOLUTION

PROBLEM


(1)Sensitive

(2)Warm welcome

(3)Anticipate

(4)Delegate

(5)Support

Pareto Problem

20% Big

80% Small

PROBLEM = PROGRESS OPPORTUNITY


GEMBA ORGANIZATION

Expectation

Satisfaction

GEMBA

Customer

Customer

ORGANIZATION

&

Management

  • Gemba is where:

  • The work done

  • the value added is created

  • Problem solving is delegated


WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ?( Three Real Principles )

  • GEMBA ( Real Place )

    • Where 80 % of problem & value added occur

    • Every problem = Improvement opportunity

  • GEMBUTSU ( Real Thing )

  • = Things (machines, tools, Component, product)

  • GENJITSU ( Real Fact )


  • IMPROVEMENT

    TECHNOLOGY

    HUMAN

    Investment

    Sensitiveness

    Creativity

    Enthusiasm

    Togetherness


    EMPLOYEE CONTRIBUTION

    Achievement

    Improvement

    Progress

    Benefit

    Reward

    Award


    IMPROVEMENT DEFINITION

    TOP

    MANAGEMENT

    Improvement (improve the current system )

    MIDDLE

    MANAGEMENT

    Maintenance

    (maintain and implement the current system)

    SUPERVISOR

    OPERATOR


    IMPROVEMENT WEST vs JAPAN-West version-

    TOP

    MANAGEMENT

    Innovation

    MIDDLE

    MANAGEMENT

    Maintenance

    (maintain and implement the current system)

    SUPERVISOR

    OPERATOR


    IMPROVEMENT WEST VS JAPAN -Japanese version-

    TOP

    MANAGEMENT

    Innovation

    MIDDLE

    MANAGEMENT

    Continuous Improvement ( KAIZEN)

    Maintain and implement the current system (routine work)

    SUPERVISOR

    OPERATOR


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