10 characteristics of world class company tom peters
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10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters) PowerPoint PPT Presentation


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Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective. 10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters). Innovative in new product /service development Pioneer in Technology

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10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)

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10 characteristics of world class company tom peters

Quality oriented

Flat organization (reduce Hierarchy )

Fast, Flexible and competitive in time

Customer satisfaction oriented

International perspective

10 CHARACTERISTICS of WORLD CLASS COMPANY(Tom Peters)


10 characteristics of world class company continued

Innovative in new product /service development

Pioneer in Technology

Create small units

Continuously enhance skill and knowledge of their employee

Continuous improvement ( every day improvement)

10 CHARACTERISTICS of WORLD CLASS COMPANY(continued)


Changes in demand

Thinking pattern

Working pattern

Learning pattern

Behavior pattern

CHANGES IN DEMAND


Kaizen principles

KAIChange

ZENBetter

KAIZEN Continuous and better Improvement

KAIZEN PRINCIPLES


Problem progress opportunity

PROBLEM = PROGRESS OPPORTUNITY

PROGRESS

IMPROVEMENT

SOLUTION

PROBLEM


Problem progress opportunity1

(1)Sensitive

(2)Warm welcome

(3)Anticipate

(4)Delegate

(5)Support

Pareto Problem

20% Big

80% Small

PROBLEM = PROGRESS OPPORTUNITY


Gemba organization

GEMBA ORGANIZATION

Expectation

Satisfaction

GEMBA

Customer

Customer

ORGANIZATION

&

Management

  • Gemba is where:

  • The work done

  • the value added is created

  • Problem solving is delegated


10 characteristics of world class company tom peters

WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ?( Three Real Principles )

  • GEMBA ( Real Place )

    • Where 80 % of problem & value added occur

    • Every problem = Improvement opportunity

  • GEMBUTSU ( Real Thing )

  • = Things (machines, tools, Component, product)

  • GENJITSU ( Real Fact )


  • Improvement

    IMPROVEMENT

    TECHNOLOGY

    HUMAN

    Investment

    Sensitiveness

    Creativity

    Enthusiasm

    Togetherness


    Employee contribution

    EMPLOYEE CONTRIBUTION

    Achievement

    Improvement

    Progress

    Benefit

    Reward

    Award


    Improvement definition

    IMPROVEMENT DEFINITION

    TOP

    MANAGEMENT

    Improvement (improve the current system )

    MIDDLE

    MANAGEMENT

    Maintenance

    (maintain and implement the current system)

    SUPERVISOR

    OPERATOR


    Improvement west vs japan west version

    IMPROVEMENT WEST vs JAPAN-West version-

    TOP

    MANAGEMENT

    Innovation

    MIDDLE

    MANAGEMENT

    Maintenance

    (maintain and implement the current system)

    SUPERVISOR

    OPERATOR


    Improvement west vs japan japanese version

    IMPROVEMENT WEST VS JAPAN -Japanese version-

    TOP

    MANAGEMENT

    Innovation

    MIDDLE

    MANAGEMENT

    Continuous Improvement ( KAIZEN)

    Maintain and implement the current system (routine work)

    SUPERVISOR

    OPERATOR


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