Do you know the digital library? University Library of Bolzano User Survey 2005 Results

1. Do you know the digital library?University Library of Bolzano User Survey 2005 Results

2. Overall description >> Aim Knowledge, use, how to promote electronic resources User Satisfaction >> Main target group Internal users (students, lecturers and staff of the Free University of Bolzano) >> Method Web-based survey >> Period 23rd May 2005 – 26th June 2005 >> Responses: 334 >> Valid responses (sample): 295

3. The sampleis representative of the university population and of the relative segmentation6,8% of the potential users (internal + external)9,9% of the internal users Participants overview Internal users: 2.952 (June 2005) Students 74 % Students 78 % 9 %Lecturers 6 %Other 11 %Staff 11 %Staff 11 %Lecturers

4. Participants: the student’s status Participants: Faculties overview no answer12,9 % 28,1 % Economics Education 41,7 % 5,4 % Design and Art 9,5 %Computer Science 2,4 %Engineering

5. Participationin Faculties Economics Education notparticipated87 % Computer Science notparticipated91 % 13 % participated notparticipated86 % 9 % participated 12 % participated Engineering Design notparticipated94 % notparticipated92 % 6 % participated 8 % participated

6. Poor6,4 % 5,1 % No answer 12,2 % Excellent Satisfactory 25,1 % 51,2 %Good IT Literacy 86,8% of the users has a passive command of the English language Command of English

7. Use and Knowledge

8. 1. Have you ever used any online resources offered by the University library? no answer 3,7 % If you have answered no, why have you never used our online resources? 1.2. I don‘t know enough about them.82,4 % 2,9 % I don‘t need them.

9. 1.1. If you have answered yes, how did you get to know them? on my own during a course which was organized by the library the staff of the library pointed them out to me from a colleague other no answer

10. 3.4.5. Duringthe last year … … I was looking for information … when I was looking for information I used the library … when I was looking for information I used the online resources offered by the library

11. 6. Indicate the importance of the following resources when you are searching for information needed for a scientific paper (e.g. exam paper, seminar paper)! 50 %

12. Importance of resources Search engines, books and journalsoffered by the University library are very important, especially: Search engines for: - the students(95% of the category vs 76,9% of the lecturers) and - computer scientists(100% vs 93,8% of the designers). Printed resources for: - students(92,2% vs 73,1% of lecturers) and - pedagogues(94,2% vs 81,3% of designers). Online resources are less important for: - designers(43,8 % of the category vs 82,5% of the pedagogues). Less important are external subject portals, especially for - designers (18,8% of the category).

13. 10. Essential databases 21,4% Oxford English Dictionary 18,6% Encyclopedia Britannica 16,9% Datastream 14,9% ACM Digital Library 16,3% Psyndex 14,6% Web of science 13,9% WISO-net, Banche dati De Agostini professionale 13,2% Sociological Abstracts 11,5% AIDA 11,2% Lexis-Nexis For Lecturers: 46,2% Web of science 34,6% ACM Digital Library 26,9% IEEE/IEE Electronical Library (IEL) Online 23,1% Lexis-Nexis 19,2% Oxford English Dictionary, Current Contents, JSTOR, CAB Abstracts 15,4% Sociological Abstracts, AIDA, Juris data

14. 11. Which of the following ways of searching for e-journals do you know? 50 %

15. 13. Do you know what SFX is? If your answer was yes, did it help you?

16. Do you know SFX? NO 75,6% of the students vs 53,8% of the lecturers 87,5% of the designers 84% of the pedagogues 76,9% of the computer scientists 71,4% engineers 54,2% of the economists

17. Did SFX help you? YES 85,7% of the staff 58,3% of the lectures 54% of the students 72,2% of the pedagogues 66,7% of the computer scientists 52,8% of the economists 0% of the designers and of the engineers

18. Promotion

19. 2. In order to effectively promote the online resources of the library, the following methods are appropriate? 50 % e-mail Information given by the teaching staff Individually personalized sessions Information given by the staff at the circulation desk Guided library tours Information published onthe webpages (UniNews, library News, online guides ...) Courses organized by the university library Leaflets and handouts

20. Which promotion for different users? E-mail + personal contactat the desk are the best way to promote online resources. Less efficient: leaflets and handouts Role of lectures less important for lecturers and engineers Importance for: 68% of the lecturers vs 82,5% of the students 42,9% of engineers vs 87,8% of economists Info on the Web less important for lecturers and designers Importance for: 61,5% of the lecturers vs 81,5% of the staff and 74,6% of students 53,3% of the designers vs 89,3% of computer scientists Library courses less important for lecturers and designers Importance for: 60% of the lecturers vs 74,6% of the students 37,5% of the designers vs 78,8% economists Leaflets and handouts less important for lecturers and pedagogues Importance for: 56% of the lecturers vs 71,4% of the staff and 59,5% of the students 56% of the pedagogues vs 85,7% of the engineers

21. Satisfaction

22. 7. Indicate if you agree with the following statements! 50 % In general I‘m satisfied with the collection of books at the library. In general I‘m satisfied with the collection of journals at the library. In general I‘m satisfied with the online resources offered by the library. Being abel to access the online resources at home is very important for me. The online resources are well presented. The online resources are easy to use. It would be important to be able to simultaneously search different resources. With the help of the library staff it was easier for me to find and use the appropriate resource. When having problems with online resources,I was able to solve them on my own.

23. Segmentation Good level of satisfaction with: Books 88,9% of the students vs 70,8% of the lecturers 100% of the engineers vs 81,3% of the designers Online resources Journals 85,7% of the students vs 58,3% of the lecturers 100% engineers vs 68,8% of the designers Access from home 87,8% of the students vs 80% of the lecturers 100% of the computer scientists vs 66,7% of the engineers Situation more critical with the following statements: It would be important to be able to simultaneously search different resources especially for 89,3% of the staff vs 81,5% of the students and 66,7% of the lecturers and 88,5% of the computer scientists vs 33,3% of the engineers Online resources are easy to use especially for 69,6% of the lecturers vs 95,8% of the staff and 42,9% of the designers vs 87,5% of computer scientists Self-help 59,6% of the students vs 74,1% of the staff and 73,9% of the lecturers 30,8% of the designers vs 87,5% of computer scientists

24. 8. In your opinion, which of the following factors interfere with the possibility of accessing online resources or conducting efficient research? A slow internet connection Not enough computers available The opening hours of the library No internet access at home It takes too long to consult all the appropriate resources Not enough IT knowledge. Lecturers are not motivating me to use the online resources The offer is not well structured The library offers too much. Not enough foreign language abilities It‘s too complicated to use the online resources I don‘t know what‘s really important for me The online resources offered are not relevant for my research or field of study

25. Directions

26. 9. 45% of the library budget is spent on online resources. In your opinion, it should be …

27. 12. Keine (4) / I find the offered resources already satisfactory (2) No idea (2) / Kann ich nicht beantworten (3) / Elsevier, Kluwer, Blackwell, Springer / Elsevier/Kluwer/Blackwell/-Life Sciences Dictionary like mayer's / English-Italian dictionary / Online dictionary Italian-German Alle deutsch- und englischsprachigen pädagogischen Datenbanken Datenbanken für Unterrichtspraxis / Didattica delle lingue Everything Firmenbuch, economics / Steuerrecht General things Giornali di scienze matematiche More journals of linguistics-languages / More literature & linguistics Old years of journals as there are no hard copies at all Philosophical and Political studies Più risorse in italiano PsychLit / Westlaw / Physical review letters, A,B,C,D S.th. economics or general knowledge Specialized resources on computer science papers Wurde noch nicht über elektronische Ressourcen informiert / Kenne keine Web of Science is fundamental for research in Life Sciences. Would it be possible to get access (even if limited) to previous years than 1990? Bidoc, andere pädagogische Datenbanken vgl. http://www.grundschulpaedagogik.uni-bremen.de/lehre/linksnuetzlich.html What‘s missing?

28. Other comments “I already attendee a course about researching here but if you do not use the databases regularly you forget how do it efficiently.” (Student Economics) “Utilizzo poco le risorse elettroniche, ritengo più importante che la biblioteca arricchisca la sua collezione di libri contattando i docenti e chiedendo suggerimenti sui testi da comprare. Pochi docenti li richiedono spontaneamente…” (Student Education) “È necessaria un’informazione chiara e strutturata, e non solo propagandistica” (Student Engineering) “Offer more information (flyer...)” (Student Design) / “Do seminars to explain things” (Student Education) / Library tour compulsory for first year students, do it during one lesson (Student Computer Science) / “Es sollte uns mitgeteilt werden, dass es die Möglichkeit gibt, in Datenbanken zu recherchieren“(Student Education) “The online sources are too complex to understand altogether, but some are a great help which too little students appreciate” (Student Economics) “for my research I like it more to read in "real" books and magazines... although I 'd like to get to now more about the online resources (how to use, what about, etc.)” (Student Design)

29. Off-topic “Stop spamming me with the change of opening hours of the university library” (Staff) “I want to bring my bag inside the library!” “Es bräuchte mehr Computer!” “If somebody is suggesting a book, s/he should be informed if the book is going to be buyed yes or no. Moreover, when returning a book to the checkout system, the system should not only print the strange number but also the title of the book (this work in Brixen, but not in Bozen).” Opening hours (no „ponte days“, 7 days open) “I want to bring my bag inside the library!” “Trovo stupida l'idea di mettere online i materiali per gli esami. Stampare da PC è più costoso che fare fotocopie e inoltre è molto spesso è impossibile stampare dall'università o dalla biblioteca. Le stampanti si inceppano o non stampano, sono vecchie e poche per il numero di studenti così come pochi sono i PC.” “I think that the library has got many good books but often i just don't find them.” “Chat per comunicare in tempo reale con altri studenti e se possibile con professori”

30. Thanks to everyone who helped us to improve our service!