Developing the next-generation medical library

1. The 30th Anniversary Seminar of BMF - Helsinki, 12.11.2010 Developing the next-generation medical library Karen Johanne Buset NTNU Library, Medical Library karen.buset@ub.ntnu.no

2. This session will be about     • Trends • Paradigm shift in academic libraries • How to make the library relevant • Library 2.0 and Organisation 2.0 • NTNU Medical library in 2013 karen.buset@ub.ntnu.no

3. Trends • Can we predict the future? • Gartner and New Media Consortium  • What can they tell us about technology trends in higher education? • Trendsetting librarians, find them on • Blogs • Twitter • EAHIL karen.buset@ub.ntnu.no

4. Hype cycle - Gartner • Education technology leaders are facing increasingly new options for delivering established services, while they are being challenged by completely new technology-based demands and behaviors from their core end users • Students are leading the change in many ways through the adoption of Internet-related phenomena, such as social software, user-generated media and the continued use of consumer IT devices • Professors, too, are beginning to discover the benefits of this technology in teaching and learning • Shift of power from the institution to the individual  karen.buset@ub.ntnu.no

5.  Gartner Hype Cycle for Education, 2009 karen.buset@ub.ntnu.no

6. Horizon report - New Media Consortium Key trends: • Resources and relationships made easily accessible via the Internet • People expect to be able to work, learn, and study whenever and wherever they want • The technologies we use are increasingly cloud-based • The work of students is increasingly seen as collaborative by nature, and there is more crosscampus collaboration between departments karen.buset@ub.ntnu.no

7. Horizon report - New Media Consortium Technologies to watch: Time-to-Adoption Horizon: One Year or Less • Mobile Computing • Open Content Time-to-Adoption Horizon: Two to Three Years • Electronic Books • Simple Augmented Reality karen.buset@ub.ntnu.no

8. Paradigm shift "Think of a paradigm shift as a change from one way of thinking to another. ... It just does not happen, but rather it is driven by agents of change."   (Kuhn, Thomas, S., "The Structure of Scientific Revolutions") • From paper to digital ? • From provider-driven to user-driven ? • The role of new technology karen.buset@ub.ntnu.no

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10. Next-generation library = Library 2.0? The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. karen.buset@ub.ntnu.no

11. Components karen.buset@ub.ntnu.no

12. Content – more than literature • 90% of NTNU Library’s budget used on electronic resources • Library collections available on the Internet, the library catalog in Google • Vendors are uncertain of the market and their own roles, troublesome routines and proprietary interfaces • How can we assess the quality of applications and e-resources from a wide range of sources - not books and journals and papers from high-quality, reliable sources ? • Students want to use our content in new  ways and in different contexts - to build their own curriculum karen.buset@ub.ntnu.no

13. Services • The same services and the same programs to all groups? • Part of the users' workflow • researchers (systematic searching,  quality check of references) • students (information literacy) • clinical librarian • Connect the user with correct and relevant information (librarian as contractor - or pimp? ) • Be available on different platforms and in social networks • Support work processes, eg publishing process by offering courses and advice • Facilitate sharing and collaboration • Technological expertise? karen.buset@ub.ntnu.no

14. Technology • Mobile technology • E-books and readers • iPad • Cloud computing • Social software • Augmented reality • blending data with what you see in the real world • RFID  • on mobile phones • use the mobile phone as library card karen.buset@ub.ntnu.no

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16. Mobile technology • Handheld computing devic • Smartphone = mobile phone that also has computing functionality • Ultra-mobile PCs, netbooks, smartbooks, etc, very small PCs with full keyboards • Apps = programs for smartphones • Library Services for Mobile Users • Library website • PubMed for Handhelds • UpToDate • BMJ Best Practice karen.buset@ub.ntnu.no

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18. Tools to improve library sevices • Increase in available technologies give libraries the ability to offer improved, customer-driven services  • Library website • don't keep the content locked up on the library website - give it to the users •  Call for open standards • ILS vendors use proprietary interfaces to link library catalog data to e-resources • Use 2.0 tools to complement the official library website - often in a rigorous CMS environment  • blogs, Twitter, RSS • mashup to create a friendly web 2.0–access karen.buset@ub.ntnu.no

19. What digital natives want from their library karen.buset@ub.ntnu.no

20. Users and user behavior • Google-generation and  “The digital natives” • Super-student (Ida Aalen)  • feeding on their network • how to become part of students' academic network? • User as collaborater • tailor library services to best meet their own needs • Researchers stay in their offices, accessing electronic journals and open archives, and never have to visit the library • User surveys. Ask the user about... • satisfaction, utility, relevance • what do they need/want from the library • what technologies they  use karen.buset@ub.ntnu.no

21. Library as a place • Provide library users with dynamic equipment, facilities, resources and services to support their learning activities  • Flexibile use • through the day and through the year • Use the physical library to market the electronic resources • Merge  physical and digital library karen.buset@ub.ntnu.no

22. Library roles and activities Scherrer, 2004; Dowse & Sen, 2007; Robinson & Bawden, 2007; Harrison & Beraquet, 2010; Rankin et al., 2008 In: Sheila Corrall. Positioning the Health Librarian as a Blended Professional: A Framework for Development  EAHIL 2010 karen.buset@ub.ntnu.no

23. Library staff • How and where are we working? • specialization / generalization • independently or as a team • inside or outside the library • Create a digital culture in the library  • Web 2.0 activities relevant for the job ? • focus on attitudes towards new technology • Competence, skills, qualifications karen.buset@ub.ntnu.no

24. Competences for the next-gen library • Use web 2.0 ! (KB 2.0, Trondheim 2009/2010) • adopt new and emerging technologies and transform them into something useful and relevant • become familiar with Web 2.0 concepts • see the end user's needs and find solutions • develope technological curiosity • collaborate and share • keep up to date on new technologies • The participants developed new ways to work and cooperate • Focus on attitudes on learning; everyone has to take responsibility for their own learning karen.buset@ub.ntnu.no

25. Organisation • Rapid change and innovation are the rule, not the exception • Continuous improvement based on a culture of assessment • Agile - drop services that no longer provide value • Learning culture  - and time to learn, think and be creative  • Don’t be limited by current staff skills • Fearless, user-focused culture - take risks  • Technology can solve problems • Library in beta! - call it a pilot (Source: Meredith Farkas, Norwich University) karen.buset@ub.ntnu.no

26. NTNU Medical library in 2013... The building of a new university hospital and medical library in Trondheim, Norway, will be completed in 2013. The planning process gave us ideas on how to develop the library services. karen.buset@ub.ntnu.no

27. We found out ... • Librarians expertise are less requested in the physical library • Medical staff and researchers • do not visit the physical library • request new services • ask for library support at their workplaces • Most users prefer search engines instead of the library catalog • Increased demand for library courses and classes karen.buset@ub.ntnu.no

28. We found out ... • Demand for library support in the publishing process • Students use the physical library for group and individual study, and they are self-reliant • User surveys are necessary to increase knowledge about user behaviour and needs • Team work is an effective and flexible working method karen.buset@ub.ntnu.no

29. The next-generation medical library • is an organization that • will accept, adapt and continuously evaluate new ideas and changes • is flexible and consciously improves its capacity to learn and develop • has staff that • has a focus on attitudes and relations • is involved and takes responsibility • has communication skills • is innovative and takes risks karen.buset@ub.ntnu.no

30. To conclude • The next generation library is an organisation that continuously builds competencies and adapts to user’s demands • User behaviour and demands change. The library must be prepared and able to develop services to support their users’ workflow. Library services must be evaluated frequently, with input from users karen.buset@ub.ntnu.no

31. Thank you for listening! karen.buset@ub.ntnu.no karen.buset@ub.ntnu.no

32. Sources • What is a paradigm shift? http://www.taketheleap.com/define.html • Kuhn TS.,"The Structure of Scientific Revolutions" 1970 • Kumar M.  Academic Libraries in Electronic Environment: Paradigm ShiftICAL2009 – vision and roles of the future academic libraries • Michael E. Casey ME, Savastinuk LC. Library 2.0: service for the next-generation library Library Journal, 9/1/2006 http://ujhealthscienceslibrarian.wordpress.com/2009/05/08/ Posted by Mlungisi Dlamini on May 8, 2009 • Buset KJ. Use Web 2.0 to learn Web 2.0 - develop competences for the next generation library. EAHIL, 2010, Lisboa • The New Media Consortium and the EDUCAUSE Learning Initiative. The 2010 Horizon Report • Gartners Hype cycle for higher education 2009 http://www.gartner.com/DisplayDocument?id=1095713 • Presentations from Meredith Farkas, Norwich University. Find her on SlideShare :-) • Booth A. Future of Libraries Black, Future of Librarians Bright EAHIL 2010 karen.buset@ub.ntnu.no